Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Weight Loss

Faster Way To Fat Loss, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faster Way to Fat Loss program was started for an initial 6 weeks. I did VIP program for 1 month after. Then wanted to cancel. This company literally makes it so hard to find out how to cancel. I could only find information on emailing them about cancelling. So I did. Received no response. I finally found a phone number and was just given the run around and they will not refund my $99. Extremely poor service and makes you feel ripped off. When you physically talk to them, they WILL NOT cancel and make you go into an app to do so, yet they go into your account while you are speaking with them. Unprofessional and a waste of time. The only way I could find a phone number was after they charged me $99 and I got an email stating that I was charged. Phone number was at very bottom, and super tiny.

    Business Response

    Date: 01/24/2023

    BBB Response for Shelly Lawrence 


    At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 
    Below, I am including screenshots of the three areas on the sales page and the Terms and Conditions. Two of the areas have to be manually checked to proceed with the enrollment. 


    Even though the client did not meet the cancellation policy, she was refunded the $99 VIP charge and her subscription has been canceled. 


    In the screenshots the client sent to us, it shows where she acknowledged the $99 monthly subscription, these are included below. 


  • Initial Complaint

    Date:12/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is charging for a service that I do not want and is claiming I have to pay for service that I am not accessing. They have a 14 day advance cancellation language imbedded somewhere in their documentation and it is impossible to find how to cancel a subscription on their website or app (likely by design). Its a scam to bilk people out of money.

    Business Response

    Date: 12/21/2022

    At the time of enrollment, on the registration page, we clearly communicate in three separate areas that FASTer Way is a digital product with a monthly subscription charge at $99. The 14-day cancellation policy is also on the sales page for clients to review prior to checking out. In order for a payment to be processed, the client has to agree to the Terms and Conditions. 


    Attached, I am including screenshots of the three areas on the sales page and the Terms and Conditions. Two of the areas have to be manually checked to proceed with the enrollment.


    The client rolled into the *** subscription on 12/18 and on 12/18 she requested to cancel. Because she did not request to cancel within 14 days (she requested in 0 days), per the policy, she was charged $99. 


    She maintains access to her *** subscription for an additional 30-days and will be canceled on 1/18. 


    The client did not meet the requirements of the cancellation policy, therefore a refund is not applicable. 


Faster Way To Fat Loss, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.