Complaints

This profile includes complaints for Bio Science's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bio Science has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bio Science

  8575 Somerset Dr Ste A Largo, FL 33773

• 

  Bio Science

  815 Water St Unit 2006 Tampa, FL 33602

• 

  Bio Science

  412 N Main St Ste 100 Buffalo, WY 82834

• 

  Bio Science

  30 N Gould St Ste R Sheridan, WY 82801

• 

  Bio Science

  PO Box 576 Brandon, FL 33509-0576

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2023, I ordered the company's CBD product. The company offered a special discount if I ordered 3 bottles at $39.98 each (Additionally, I would receive 2 free bottles and free shipping). I entered the credit card information and was immediately notified by my credit card company that Bioscience had charged my card $199.99 plus $60.00 for a product I did not order or did not mean to order. I called the company immediately to correct the problem and no one answered the phone. I attempted to call two additional times with the same result. I finally reached someone on my fourth try and was told that the order been processed (I doubt that the order had been packaged and/or shipped by the time that I finally reached the company) and that I could not correct the problem, that they would not correct the improper charge or cancel the order. I asked to speak to the representative's manager and was told that I could not. I asked to speak to the billing department and was refused that option. What was interesting is that a previous complaint filed with you reflected an almost identical problem with the company. I am attaching a copy of the offer given by the company and the selection I made.

  Business Response

  Date: 05/18/2023

  Hello ******,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.97 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle.  You also placed an additional order of the (BioScience -2 Bottles) for which you paid $59.99.
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  

  Thank you

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20038710
  
  I am rejecting this response because: The response from the company indicates they cannot issue a refund to me for the overcharge and for the product I did not wish to order. The response would be acceptable if there was an indication that they would not challenge the fraud complaint I made to my credit card company which would allow me to receive the refund for the product. I am attaching the ad to which I responded, that if I purchased 3 bottles at $39.98, I would receive two bottles for free. I was charged for all five. I also am attaching the email I received from them indicating the order had been cancelled. As mentioned above, I will accept a resolution that assures me that I will receive a refund either through my credit card company or from Bioscience.

  I should also note that despite my immediate cancellation of the order and their email indicating that the order had been cancelled, the product was mailed to me in two packages. They remain unopened and I will return them to the company once the matter is resolved.

  I appreciate the BBB's quick work dealing with the issue. If you need further information, please let me know.

  Best regards, 

  ***********************

  Business Response

  Date: 05/23/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. Your account has been canceled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refund and will continue resolving this matter directly with your bank.
  
  

  Thank you

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20038710
  
  I am rejecting this response because: It does not resolve the issue. If the company agrees to issue a refund to me or a credit to my credit card, I will notify the bank to cease its investigation of my fraud complaint.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* and I made a one time purchase in March of this year from Bio Science. At that time, they attempted to add on to my purchase and had to refund me after I complained to the company. I explained that I made a one time purchase and did not want anything other than what I chose as a trial of the product (keto supplements) and they reimbursed me. Now, they somehow were able to use my purchase as a recurring charge and remove monies from my account. They charged my account unlawfully in the amount of $139.98 and I request immediate refund of this amount. On 5/6/23 their rep attempted to offer 30% then 50% refund. I informed the rep that as I agreed to a one time transaction only, I wanted my full reimbursement. Their actions are fraudulent and underhanded to the public and me specifically.

  Business Response

  Date: 05/11/2023

  Hello,
  
  Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide some information for ** to be able to look up your account (name, address, phone number, email address the order is under).
  
  Thank you.
   

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20026618
  
  I am rejecting this response because:
  Order #********E1 email is ******************* and address is ***************************************************************

  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/19/2023

  Hello Joy,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a full refund of $139.98 on 05/10/2023. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges and shipments. 
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product that was advertised on ********* When I originally clicked on ordering this product, it was introduced as being at a very lost cost. $20-$30 dollars. I just realized that I was billed for more than $250 for that original order. I didn't notice it until just now when they just sent me another order for $199. This made me look at my account to see that I had been billed all of this money! I called the support team to complain. They said that I was on their automatic monthly refill, I NEVER signed up for this. That I wouldn't be reimbursed for the original order in March, because that I only had one month to return their product! Then he told me that I could keep the last order and only pay $100! I told him that I will be sending this back for a full refund, which he said they would do once I sent the package back, to expect up to 3 weeks to get my money back, if I don't receive it by then to give them another call. The original order contained 5 bottles, of 30 pills each of supplements. Instructions were to take 1-2 a day. In a month that would total ********************************************** another 5 bottles, 150 pills one month later. Such a scam. Support didn't seem to care about my situation and was very aggressive towards me. I am not sure what I can do to get my other money back that I was scammed out of. I told him that I only had opened one bottle and would send the rest back, but again the one month policy. Hopefully, they can be shut down before they scam more people. Thank you for your time.

  Business Response

  Date: 05/09/2023

  Hello *******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We deeply regret that you could have missed the terms. If you don't cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. As a one-time courtesy, we went ahead and issued a refund of $199.99 today. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges and shipments. 
  
  We appreciate your patience. Please let me know if there is anything further I can do for you. Be assured that the account has been closed, and no future charges will be made.
  
  

• Initial Complaint

  Date:05/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not find a contact number to reach them to have them to stop sending me the product and to stop billing me. I would like for them to stop sending the product and billing me.

  Business Response

  Date: 05/20/2023

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  
  Thank you

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20013384
  
  I am rejecting this response because:
  the response is fine. I didn't realize it was an automatic withdraw. BUT I WANT IT TO STOP. I WANT TO CANCEL EVERYTHING.  I dont have a number to call to  cancel. ALL I want is for it to STOP. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/30/2023

  Hello,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

  Rest assured, the account is canceled and you won't receive any further charges and shipments. 
  
  Thank you

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date was on March 25,2023 in the amount of $199.99. I got 5 bottles of weight loss gummies and they don't work its a scam and I want my $ back i will send 4 bottles back cuz i used 1 month supply but the rest can get send back so i need a RMA return merchandise Authorization number which i could not find any where. I had such a hard time finding anything on this company such as an email address, phone #, and an address. On the bag that it came in says from Ship Metrics PO BOX 576 **************** and i got the tracking number from **** **** **** **** **** **** 39 TRACKING # AND that is all i got any questions please email me at ****************** Thank you I just want my money back that i paid $199.99

  Business Response

  Date: 05/17/2023

  Hello ******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  As per double-checking, your account was fully refunded $199.99 on 05/15/2023 back to your account. You should see a credit in your account in the next **** business days.

  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help. 

   

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of order March 20,2023. Product Order # AAD640A646 RFXNWW 396 B5-**** Gummy 5 Total $199.99 Date 3/ 22,2023Order canceled by email Company BioScience Support.com Phone # ************ Date 3/ 23,2023 company send email instructions as how to return unopen product Date March 31,2023 returned product by **** Tracking # **** **** **** **** **** 08 Mailing address Ship Metrics PO Box 576 ******* **, *****. As per tracking # product arrived at address on April 3, 2023. On 4/11/2023 I emailed company tracking number for verification of return. Received email 4/13/23.On 4/20/23, I emailed company tracking number again. On 4/23 23, company email me that they had to wait for verification of retuned package. Today, I emailed company that it has been 20 days since I mailed package by **** and I have received no response or no refund for this returned unopened product.

  Business Response

  Date: 05/11/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we issued a full refund on 05/02/23 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on to the website to order BioScience Keto +apple cider vinegar gummies. When I got towards the end of the order I was still waiting for the price. I thought after I put in the credit card info it would show me how much the product was. The website went blank as if I was completely thrown out. Then I see from my credit card an attempt to pay $199.99 was trying to charge on my card. Then about an hour later I receive an email saying I have an order confirmation. I called to cancel the order and the account that I didn't even knew existed. They said it was already shipped out and I would have to return it. I just called to return it and they said I have to pay myself to return it and it could take up to 3 weeks for my refund. I never saw anything saying about returns plus I didn't even know how much it would cost so it should have never been charged to my card without a total and check out process. This has to stop.

  Business Response

  Date: 04/28/2023

  Hello *****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We highly apologize that you may have overlooked our promo bundles. As a one-time courtesy, we went ahead and issued a refund of $199.99 on 04/21/2023. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************