Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son bought a 2015 ** Jetta on 12/17/24 it is 3/31/25 and the engine blew 2 days ago. This was his 1st car and spent his hard earned money $7k to be exact! In Mid February the car was starting to make a loud noise (as it wasnt the quietest when we bought it but we didn't think the engine was blown) he took it to get an oil change even though we was told an oil change n tune up was already done on it not long b4 we purchased it. We got the oil changed and it seemed okay. We stil wanted our mechanic to look at it a few weeks later it got back loud, we took it to our certified mechanic that looked at and said the ENGINE WAS NO GOOD. THE ENGINE WASNT GETTING ANY LUBRICATION, THE TIMING WAS OFF, N SO MUCH OTHER STUFF. HE SAID IT CAME FROM THE CAR JUST SITTING UP. THEREFORE THE ENGINE WAS BAD WHEN WE BOUGHT THE CAR. My husband reached out to **** to let him know the same day we spoke with the mechanic which was just that wed or Thursday. He stated he cant tell us his secrets to fixing the ** bc thats the only cars he fixes but to just bring it up there. That Saturday my son was driving the car to **** when the engine died. So he had to get it towed up there just to find out Monday (Today) A.M. it got towed from his shop bc apparently he left early and wasn't there when the car arrived. If my husband wouldn't have called today we would have never knew it got towed Sunday, per ****. He say its something with the landlord that tow cars but yet he didnt answer the phone Saturday when we're calling to tell him the car was otw but he did see on the camera that it got dropped off at 330pm on Saturday so why he never communicated with the landlord IDK!! Now the car is at a tow shop, more money has to be spent, and this *** **** has ever excuse in the world as to how it was towed from the landlord and since it dont crank its nothing he can do but when we talked we said the engine was dead and making a loud noise u said oh long if its cranking i can fix it...PLEASE SEE ATTACH

  Business Response

  Date: 04/01/2025

  Customer purchased car in December of 2024.  Contacted me 3 months later saying the motor was making a noise.  Never once said anything about the motor being blown.  IF THEY KNEW THE ***** WAS BLOWN THEY SHOULD HAVE NEVER CONTINUED DRIVING THE CAR.  THAT SHOWS THE MECHANICAL NEGLIGENCE THEY HAVE FOR THIS VEHICLE.  And any certified mechanic would have told them to STOP DRIVING THE CAR IF IN FACT THE ***** WAS BLOWN.  Regardless of an of that, the kid was supposed to be here Thursday, 3/27/25.  HE DID NOT SHOW.  HE DID NOT CALL SAYING HE WASN'T COMING.  I can't help someone that can't even help himself.  HE DECIDED TO TRY AND SHOW UP HERE UNANNOUNCED.  My website and door very clearly shows hours...  IT ALSO SHOWS VERY CLEARLY BY APPOINTMENT ONLY.  For them to think I have ANY OBLIGATION to respond outside of my normal business hours, shows the lack or regard or respect that have for me.  I didn't know a car was even here until I showed up after 8pm with my boat and couldn't back the boat in because the car was blocking my path... NOR DID I EVEN RECOGNIZE THE CAR AS IF DEFINITELY ISN'T IN THE SAME CONDITION AS WHEN IT WAS PURCHASED 3 MONTHS AGO.  There are many businesses around here and people are always just parking and leaving cars at them, even when they don't belong.  The landlord also has a contract with a tow business to get cars that don't belong out of here...  THE TOW DRIVER SHOULD HAVE NOT IGNORED THAT SIGN.  At the end of the day, I cannot nor will not be doing anything to help in this situation.  THE CAR WAS SOLD AS IS, which those signed documents have been included...  I also posted pics of my door showing hours that were ignored.  And of the sign at the entrance to the property heading a tow warning.  I expect this will be closed with no issues. I will not be responding any further.  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23138519
  
  I am rejecting this response because:
  This isn't about towing and furthermore when we SPOKE WE NEVER MADE AN APPOINTMENT YOU'RE EXACT WORDS JUST GET IT HERE! PERIOD NOTHING MORE, NOTHING LESS. NO APPOINTMENT NEEDED OR YOU'RE LEAVING 3 HOURS EARLY TO GO ON YOUR BOAT ON SATURDAY. THATS NOT THE POINT. THE POINT IS YOU SOLD US AN USED VEHICLE WITH A BAD MOTOR AND ONCE WE WAS TOLD THE ENGINE WAS BAD PLUS MUCH MORE. NOT FROM A FENDER ****** BUT IT WAS BAD FROM WHOMEVER YOU BOUGHT THE CAR FROM JUST SITTING UP AND WHATEVER RIGGING HE DID TO TRY TO FIX THE VEHICLE IN OREDER TO SELL IT. THIS IS A KID WHO WORKED HARD FOR THEIR MONEY NOT TO GIVE IT AWAY TO A SCUMBAG BUSINESS. ACCOUNTABILITY MEANING REFUNDING HIM FOR A BAD ENGINE THAT WAS ALREADY BAD IN YOUR USED VEHICLE CAR LOT .  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/03/2025

  Car was bought on 12/17/24 with ****** miles.  On 1/28/25, car was taken to Take 5 Oil Change and was documented with ****** miles.  That right there is 2099 miles on 5 weeks.  No bad engine would make it that far if if had a bad motor in when the car was purchased from me.  You would have to be pretty stupid to think so.  So much guess is from January until now, the car has at least another 3000 miles based on the usage in 5 weeks from purchase to oil change.  TAKE ACCOUNTABILITY FOR NOT MAINTAINING THE VEHICLE PROPERLY.  STOP THINKING I NEED TO CATER TO YOU BECAUSE OF WHAT I DO ON MY NON BUSINESS HOURS.  AND ACTUALLY HAVE YOUR SON READ ALL THE DOCUMENTS THAT HE SIGNED BECAUSE I DONT NEED TO HELP YOU AND BEHAVING THE WAY YOU ARE IS DEFINITELY NOT GOING TO MAKE ME DO ANYTHING AT ALL.  GOOD LUCK AND I EXPECT THE BBB TO CLOSE THIS CASE AS THIS IS NOW HARRASSMENT WITH THIS.  TAKE THIS AS A LEARNING ****** FOR YOUR SON TO BE MORE RESPONSIBLE WITH HIS VEHICLE MAINTENANCE.

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a salvage/rebuild car from the owner and his wife for my daughter. They recommend I put a down payment down of $2,000. Which I trusted in their guidance and did, while financing was getting figured out. After finding out the percentage of the loan and realizing how much insurance is on a rebuild (which is about $300 monthly! Just for insurance on this type of car. Which my 16 year old daughter surely could not afford)Less than 24 hours of me putting the down payment down, I told the owner I plan to not move forward. No financing or purchase agreement was signed. He told me that he was going to keep $909 of the $2000 of my money and NOT REFUND that amount for taxes ON A CAR I NEVER PURCHASED! Its unbelievable that the owner and his wife would think thats okay to do. It saddens me that there are such dishonest people out there.

  Business Response

  Date: 10/30/2024

  1st of all, clearly this branch of the BBB is in *************** and you are very aware of the state of our county/ state.  We are still dealing with the affects of Hurricane ****** and Hurricane ******.  This is the least of my concerns, especially after she has wasted so much of my time on multiple occasions.  2nd of all, I have already dealt with this customer IN DEPTH about the car she committed to purchasing then backed out of.  She submitted a loan app, she was approved for the loan, she was given the stipulations of the loan (down payment, interest rate, payment, terms, EVERYTHING) by my wife.  NOTHING WAS SUGGESTED.  SHE HAD A PENDING LOAN.  She was also told that in order to move forward to get her deal processed quickly, as she gave us a time line, we would need her deposit, which she was told was non-refundable to get the title ordered so we could start the process of everything and that we would be in touch in the next 30 minutes to finalize all the paperwork.  CUSTOMER DUCKED US FOR 2 DAYS- after we ran around to make sure we got a title put in her name, to then call us and tell us she couldn't afford the car.  Thank goodness we were able to get that the title voided due to her backing out of the deal.  I was kind enough to refund her some of the deposit, something that I didn't need to do, but there is fed ex charges, and gas spent running around to do things that all needed to be undone, HOURS spent on the phone with SC trying to figure out how to get the car registered for her in her state...  Our time isn't free and I lost a lot of other business that day helping someone that ultimately wasn't actually looking to buy a car.  This is the last that I am responding to this, and expect that this will be closed.  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid with debit card and venmo from dealer based on phone conversations and a video he sent. He assisted in getting the car shipped to me in ************** which that was a fiasco that i paif for as well however my complaint is that he sold me a car that has a salvage title that was not disclosed to me. He claims I looked at the carfax which i did however that does not state there is a salvage title. ALso the day i received the car i took it straight to the car wash and it leaks buckets of water in the convertible top which i immediatly told him and he said that the "plusgs must be clogged and he would send me a video to unclogg them, which he didnt, since then i have received my title (yesterday in the mail from SC and immediatley informed him that the car had a salvage title which i knew nothing about he said i did, he told me, told me it was in my contract i signed which it it NOT. Also advertised the car as clean title, He also advertised the car as having am/fm/cd which is also does not, i also asked him about that as soon as the car was delivered to me he and his response was "oh it has an after factory radio installed", i was never told that. I have since found out the car needs 4 new tires because i had a flat tire over the weekend and they stated these tires all need replacing, in the video he sent me he states good tires...nope also not true. I was totally mislead by this man and he took advanatage of me being out of state, a woman and he knew i was retired looking to purchase a car for my retirement car.4/5/2024 found out today that the car not only needed 4 new tires it also needed a front drivers tie rod, rear brakes, break pads and shocks, paid for tires and alignment, they ordered the tie rod which is being replarred today 4/10/24, during their work they advised me the front bumper is actually "installed" with zip ties!

  Business Response

  Date: 04/10/2024

  Customer acknowledged twice that she ran the Carfax on this vehicle and was happy with the results of what ****** shows as far as vehicle records...  The car has a REBUILT title since 2019, not salvage as she is claiming, and it is very clearly stated on the Carfax.  NO ONE CAN CHANGE A CARFAX AND WHAT IT SHOWS.  I don't know why she is acting surprised about having to pay for transport, or claiming it was a fiasco.  I told her I could arrange it for her...  I don't control the transporters, I offered to help her since I have access to a load board and it is much cheaper for me to arrange for her then for her to do on her own.  As far as the car itself, she saw all aspects of the car on video.  Again, not something that can be changed.  Definitely not mislead, she saw everything.  Clearly my video was in depth enough because she mentioned the crack in the grill and was ok with it.  A new grill was put on for her, without her even asking if that was an option, but she didn't mention that either.  I even told her there was scratches and sun fade all of the car and was repainted however she failed to mention that.  She honestly should have, and was even recommended by me, to have a mobile mechanic come and do an inspection of the vehicle for her own piece of mind and elected not to.  If I was out to take advantage, would I make unnecessary changes to the car to make it better after she saw videos.  As far as the roof leaking, the roof does not leak, the drains are clogged up, as she mentioned, and was sent the video of how to easily blow them out,  Anyone that has ever had a car with a sunroof, knows that it has roof drains...  and while this is a convertible, it also has a sunroof.  I'm sorry she feels taken advantage of, however, she was sent videos of the interior and exterior of the car, she ran the Carfax, she knew it had a rebuilt title, and this car was sold as is.   There is nothing I can do to help her.  

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21555430
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/18/2024

  I have submitted via email to ******************************************** the carfax report showing that this vehicle has had a salvage title since 2015 and then a rebuilt title since 2016.  The customer has very clearly stated multiple times that she ran the carfax on the vehicle and was happy with the records...  She was also told verbally that it has a rebuilt title.  Her claims have no validity to them and I am requesting that this case be closed.Thank you!

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 16th, 2023, purchased a 2012 EOS **** from Ultimate Autos of Tampa Bay LLC located at *************************************************************************** in full by Credit card, the amount of $8,.455.55 the radio was not working and since he gave me run around few times, I decided to replace the antenna and fix the radio with someone else.Unfortunately, I trusted the owner ************** when he told me that if I have any issues to come back and he will take care of the problem, but seems that he is ignoring me, asking to return and or to call him back because the is too busy and or at a Dr's ****************** line is the air conditioning is not working, the gas gage is not working and never know if I'm running out of gas and yesterday while driving find out the wipers don't work all the time, is a hit or miss when trying and was very scary driving while a torrential rain.at this time, I don't feel secure and not able the car.

  Business Response

  Date: 08/17/2023

  Customer purchased car from my dealership on 6/14/23.  She came in a couple of days later and said the radio wasn't working.  I looked at the car and determined it needed a radio code.  I ordered the radio code; it takes between 12 and 24 hours to come in through email.  I explained to the customer what to do once I got the code and she said OK.  Once I had the code, I called her with it so she could enter it into the radio.  I haven't heard a single word from her until yesterday.  

  Yesterday morning, ************* stopped at my shop.  I was out of office for a doctor's ****************** She spoke to my wife.  My wife explained to her that I was at a doctor's *********** and that I would be back in a couple of hours and to give me a call.  She asked my wife if she could wait, my wife explained she didn't know how long I would be.  She left.  I assume after that is when she called me.  I answered the phone while at my ****************** She told me that the ac didn't work, the wipers didn't work, and that the gas gauge didn't work.  I told her I was about 2 weeks out for repairs and that I could get her in there then.  That answer was not good enough for **************  I tried to explain to her that I had other customers that have been waiting for repairs as well, and that wouldn't be fair to them.  She was not ok with that and expected me to drop everything and move her to the front of the list, as well as expecting me to do repairs for free.  I'm sorry her ac stopped working, I'm sorry that her wipers don't work, and I'm sorry that her gas gauge isn't working however, I can't possibly imagine that if these were all issues for the past 2 months, that she wouldn't have called me or texted me.  From there, she threatened to call the Better Business Bureau.  

  At this point, I can no longer help **************  She purchased the car over 2 months ago and with her rudeness and threats, I won't be able to in the future.  

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20478306
  
  I am rejecting this response because you seem to have a selective memory, I purchased the car from your wife and 15 years old son working at your mechanic shop and was told to come back if I had any issues.

  I support small and local **** and at the time I was very impressed with your family working together, sadly I was wrong and trusted you.

  I'll take my loss at time, I don't want to go back and forth with anyone at this time, but as a reminder, Karma has short legs and tend to run fast, good luck.  you may run out of customers if you continue cheating people.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the 6th of January 2023 I contacted Ultimate Autos and talked to ******* who is the owner with his wife ******** The vehicle is a 2012 VW Eos With ******* miles.I talked to ******* he said the car was used but in really good condition When I first talked to **************** was going to ship the car. But then my Daughter and her friend thought they would fly from MN to FL to pick up the vehicle. I called and told ******* about the new plans and asked him if he had given the car an oil change, to witch he replied, no the oil is in good condition yet and didn't need changing. I asked him if there were any check engine lights or any lights on the dash,to witch he replied, nope the car is in good working order with no lights on the dash. He said this is the second time he's sold this vehicle so he's got history with it and I asked him why is he selling it a second time? He said the people were moving from FL and didn't want to take the car with. I asked him about the condition of the tires, commenting that I get the car isn't brand new so the tires probably aren't either, but are they in good enough shape that my Daughter and her friend will be able to make it the ***** miles from FL to MN. He said I'll look at them right now. He said yup they are in good condition. The deal fell through and my Daughter couldn't go and get the car.Called **** and told him I'd have to ship. Paid 750 to ship.Car gets here and plastic around map lights is broke and on passenger seat. Oil is two quarts low and check engine light is on I drove the car and there's noise coming from left rear Took it to shop to find the two rear tires have cords showing through Rear shocks are so bad the car tires won't wear evenly I called and asked **** about it He said If ya go to the doctor and get checked out and tomorrow you have heart attack it's not the doctors fault After all he can't tell the future I said he'd check the oil and seen the cords showing and said something,he hung up

  Business Response

  Date: 02/03/2023

  Customer purchased the car sight unseen and as is.  He was sent numerous pictures of the vehicle prior to purchasing.  He was also told he was more than welcome to have a mobile mechanic come out to inspect the vehicle prior to purchasing and he chose not to.  He's making claims that aren't even valid as I am a dad and if the tires were as bad as he shows in the pictures, I would not have been open to his daughter driving the car.  Random pictures of tires in a picture such as the one he has submitted can be off of any car...  there is no validity in that these are the specific tires that the car left here with.  The plastic pieces he claims is broken in his pictures isn't broken, it just fell off, something that very well could have happened during transport as it's on a big car trailer and bounces around.  The car is sold as is.  He is many miles away from me and there is nothing I can do to assist him with his situation.  Please close the case as there is nothing left to say or do.  Thanks.

  Customer Answer

  Date: 02/03/2023

  
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  He's not being honest.  I talked to the people at the shop who did the tire and shock replacement and they will write an affidavit stating that the tires did infact come off this car. You can also see the vw emblem on two of the rims When does the integrity of **** *he owner come into play? He claims that the plastic and the button isn't broke that it "fell off" during transport. You can see the little pieces It's broke.  

  So I don't think that this claim should be closed by you the BBB

  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 02/03/2023

  Please close case.  There is zero grounds for him to stand on.  Car is sold as is.  He chose not to have a mobile mechanic come and look at it.  I can't help him.  I will not be responding any further as there is nothing left to discuss.  I will not be scammed by ****** trying to get money back because I wouldn't negotiate on the price of the car.  Anyone can have a friend write a receipt/affidavit etc!