Reviews
Customer Review Ratings
Average of 20 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAllison B
Date: 07/21/2025
1 starJust like many other reviews, I would highly recommend avoiding herscan! Two weeks of anxiety over a category 4 flag from my results. Poor equipment used in a hotel. why did I think this was a good idea?! Just go get your yearly mammogram and dont panic when you get scary results from this company.
HerScan, Inc.
Date: 07/23/2025
*******, we are sorry to hear that you did not have a positive experience with HerScan. We are a community based, mobile medical breast cancer ultrasound screening company and use state of the art ultrasound equipment. If the Board Certified Radiologist who read your images felt that you needed further diagnostic testing, we are happy to hear that you followed that recommendation and that you are well. HerScan has been in business for over 10 years and have successfully screened over 230,000 clients throughout the United States. If you would like to discuss this further, please call our Corporate office at ************** and ask to speak with our General Operations Manager. Thank you.Review fromMolly P
Date: 07/16/2025
5 starsI am a RN who has had three screenings and I can only say great things about HerScan. I know how our medical model works and that mammograms are the procedure pushed. The fact is, if you have a mammogram showing an abnormality, ultrasound is the next step to receive a more accurate picture. I have dense ******* and I will no longer accept a false sense of security from a negative mammogram.HerScan, Inc.
Date: 07/17/2025
*****, Thank you for your 5 star review and for including HerScan into your breast health routine, as Early Detection is Everything. We're delighted to hear that you felt comfortable and well-cared for. Your positive experience is our priority, and we look forward to seeing you again in the future.Review fromKirsten E
Date: 06/15/2025
1 starDont do it! Thought I was doing the right thing by going for a herscan ultrasound. My mammogram 2 days before was negative, however showed some dense breast tissue. Went for a herscan ultrasound and received a category 4 result (suspicious mass, needs biopsy etc). The report shows inconsistencies about the location. The image (just one for a 15 min ultrasound) that was sent to my physician was useless. After flipping out about the category 4 rating, I went for a repeat ultrasound and diagnostic mammogram. The lesion is just regular tissue and two radiologists confirmed that there are no abnormalities. Be aware, some of the herscan technicians might not be very experienced or familiar with their equipment. In my case the herscan ultrasound caused plenty of unnecessary worries.HerScan, Inc.
Date: 06/20/2025
Hello *******. We are very sorry to hear that you did not have a positive experience with HerScan. Please know that the Board Certified Radiologist who read your images would not have read them if there were less than 10 images vs the 1 image you are referencing in your review. The power of an ultrasound can increase the detection of breast cancer from approximately 48% to 97%, particularly in women with dense *******. All of our sonographers are ARDMS certified and experienced with breast ultrasound screenings, as that is all we image on a daily basis. We are happy to hear that you are well. If you would like to discuss this further, please contact our **************** at ************** and ask to speak with our General Operations Manager. Thank you.Review fromGigi M
Date: 04/24/2025
1 starThis was the most stressful and unprofessional experience I have ever had. I scheduled my mammogram a week in advance and the day before my appointment I received a message saying it was moved to June 5. Then I received another message confirming my original April 24 appointment and asking me to confirm. I confirmed it. My friend even called the 1 800 number the morning of the appointment and was told everything was confirmed and good to go. I showed up early. I waited 30 minutes before realizing no one was there. I called and left a voicemail. I got a call back from someone named Brianna who was incredibly rude and dismissive. She talked over me and kept trying to prove me wrong instead of listening. I even texted her the messages showing the appointment was confirmed for today. She kept repeating my name incorrectly even after I corrected her. She said they sent an email changing the appointment but if that is true then why did I get multiple texts confirming today and why did the phone rep confirm the same morning. There was clearly a mix up on their end and instead of fixing it she made the situation worse. She offered no help no urgency and no apology. I told her I have a large mass in my breast and my daughter is having surgery. I needed this appointment. Now I have to wait weeks for another one because I will be caring for my daughter. This was emotionally draining and added even more stress to an already heavy situation. I asked to speak to a manager but was told they had already left for the day. I wasted my time my gas my energy and got nothing out of it. They confirmed an appointment then quietly changed it again. I would never recommend this place. If your health and peace of mind matter to you look somewhere else. Absolutely horrible experience.Review fromMaria M G.
Date: 12/28/2024
1 starHad an ultrasound done on September 04,2024 at 1441 Canyon Del Rey Boulevard Seaside, California 93955.. Paid close to $400 dollars for the procedure which I was supposed to get results in 10 days. Never got anything, called the two #s. +1 (727) 732***** and 1-800-****7499 msg your call cannot get completed at this time and the 727 number there is an automated msg mentioning "please let us know your development". Same number is listed under HerScan, Inc in the BBB and in the website but on my record messages it is listed as HerScan USA LLC. This is a scam and I want my refund.....Review fromKay C
Date: 12/27/2024
1 starDo not waste your time! After a quick ultrasound at Herscan I was told I had two abnormal lesions and that I would need to get a biopsy. My Christmas holiday with my kids was ruined, spent it in a panic picturing the worst with their category 4 fake diagnosis. I spoke with my doc who then recommended a Mammogram and having a repeat ultrasound. The doctor couldnt find any evidence of the lesions Her Scan noted and said its just fibrous breast tissue. They said the quality of the Herscan ultrasound machine is extremely poor.Stress and extra money spent for nothing. Scammers. Just go to your doctor.Review frommyrian m
Date: 10/25/2024
5 starsIn response to other reviews here, I have to emphasize they do SCREENING not diagnostic. There is a difference. I'm 54, am considered higher than normal risk because of family history of breast cancer. I went to Herscan because my out of pocket cost for an MRI screening would have been more than double what I paid Herscan. My result was category 4 which means, should get further workup. So I took my results, went to my doctor, and she ordered a DIAGNOSTIC mammo with ultrasound. Guess what. NOTHING showed up on the mammo. So had I not gotten the ultrasound at Herscan, I wouldn't have know about the abnormal finding. On the diagnostic ultrasound, they did see the same finding as Herscan. So from there, my doctor ordered a breast MRI which again showed an abnormal finding that was not present on prior MRI. The next step led to a core biopsy to see if it was malignant/benign. I'm relieved to report it was benign, but it did show some cells that in time can become cancerous. I am SO GRATEFUL to HerScan because had I not gotten their scan, I would not have known I have something that increases my cancer risk by 4 times. Great customer service too, sent me images on disk in timely fashion, and gave me a follow up call to be sure I got more workup. OUTSTANDING!! Thank you so much.Review fromSherri P
Date: 10/06/2024
1 starIf I could leave less than a 1 star review I would. Like many other people complaining please do your research. This company is a joke. It took less than 5 minutes for both ******* and hardly any images were taken. The lady doing it went so fast I dont see how they can see anything. Waste of time and money. How are they still in business. Worst experience ever!! They prey on women and dont provide a service. I have implants and lots of breast cancer in my family. Shame on them for pretending to do an ultrasound.Review fromDiane I
Date: 10/03/2024
5 starsI had a great experience with HerScan! I was apprehensive at first because some of their reviews. However, I'm happy I went with my gut and went with HerScan! My sonographer was very informative, and I got my results within a few days. I requested my images be shared with my doctor and their team was super helpful. My report came back negative and I'm thankful to HerScan for providing easy access to a breast ultrasound screening.Review fromSara S
Date: 07/30/2024
1 starWas told my multiple specialists after going into a tailspin from major anxiety from a scan I had with HerScan...that their ultrasounds are notoriously low quality. One doc literally said "herscan is the bain of my existence". I would request a refund - but I'd rather never deal with anyone from this company ever again. Good riddance. Keep my $285 and will never use your services again.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.