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Business Profile

Tree Services

Platinum Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Platinum Tree Service LLC came out and gave ****** and *** ****** around April 7 2025 They came out on April 11 2025 and started the removal of Two trees Friday morning. The trees were removed and placed in our front yard by 8 pm that day. The un-removed tree limbs and debris were not completely removed by Monday. I believe the city removed the remaining debris Monday morning. April 12 2025 We have a written statement from Platinum Tree Service/ ****** **** stating his repair person **** will stop by the property and a graph truck for the debris. My husband *** received a text stating the debris should all be done by Monday morning. Still no show or call from ****. I spoke with ****** on several occasions with ****** promising the damage would get done, I even offered to be at home to help with the labor if needed to get it done faster. I am not that handy but I would try.We spoke on the phone April 29 as ****** stated he may need to contact a different repair person as **** wife is having a baby soon. Then ****** sent a text stating he will literally have it taken care of (may 3 at 9:13 pm) by **** and I will receive a call on May 4 2025. I never received that call. I have photos of all the damage and how terrible Platinum Tree Service left my property. We paid with a check $6500 and gave a $200 cash tip and gave them drinks. If they are not willing to correct the damages then we will get a quote from another company and want that amount paid back to us from Platinum Tree Service to pay the new company

    Business Response

    Date: 06/03/2025

    This response was taken verbally by BBB:

    I am going to the customer's home to take measurements and resolve the issues.

    Customer Answer

    Date: 06/03/2025

     
    Complaint: 23327154

    I am rejecting this response because:
    Platinum has told me at least 3 times in the last week even on June 2 at 9:51 pm via text that he (******) would be by by end of evening June 3 I asked for an estimated time and no reply   He also said he was coming by the either May 31 or June 1 no show   
    I want Platinium to give a set time and day to you and I of when ****** will come to my house I have even bought some of the items to repair the gutter drain pipe that was damaged and happy to give them to him so he can do the labor part 

    Sincerely,

    ****** ******

Platinum Tree Service LLC is NOT a BBB Accredited Business.

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