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Business Profile

Towing Company

Joe's Towing & Recovery, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was impounded here on Friday 8/1/2025. I was not able to pick it up until Monday because they are closed weekends. When I did pick it up, I start driving it home and notice there is significant damage to how it handles and there is a lot of wobbling and squealing when turning. When I called the office and explained the situation, the woman on the phone basically said I was out of luck and maybe file a police report.

    Business Response

    Date: 08/21/2025

    Good afternoon,

    After reviewing this file the owner of the vehicle didn't call to say there were damages to the vehicle for 24 hours after the vehicle was driven off our property. We are unaware of any damages.

     

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold a car last year to an individual. That individual was arrested and put in jail before he could register the car. I was notified by FHP that the car was towed and impounded. I informed FHP and **** towing that I sold the car and did not plan to recover it. I have since tried to register a different vehicle only to find a lien on the tag to the different vehicle. I contacted **** and they informed me they sold the car to their junk yard. I should not be held responsible for a car I no longer own and **** probably made 5 times the $250 tow bill thru their junk yard. After contacting them, they made no effort to try and resolve this issue. I just want the lien removed.

    Business Response

    Date: 07/31/2023

    Could we please get the information on this  vehicle, so we can look it to this matter.

     

     

     

     

Joe's Towing & Recovery, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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