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Business Profile

Swimming Pools

PCS Pools, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Kari H

    Date: 09/13/2024

    I hired PCS Pools in Jan of 2023 to build a custom pool with spa, large raised patio with fire feature, and a custom kitchen.
    Overall, they did a great job!
    My pool and everything else turned out beautifully!
    The team there was great to work with, and they lived up to my high expectations.
    I did my research on this company as they have built hundreds of pools in the Tampa Bay area, and have great reviews and customer testimonials on Google, which is why I selected them.
    I would definitely hire them again and recommend them!
    Great company with a great team!

  • Julia R

    Date: 03/14/2023

    Worst experience ever, signed my contract march 25,2022  and they just finished it 01/10/23 . The pavers that I originally ordered had to be changed because they did a wrong order. From 10/3/2022 to 12/11/2022 the were siting on my backyard waiting to be installed, and when they did, they didn’t have enough for the job. I had 2 holes waiting for the new order which I found the place to buy it from because they were taking too long. The bubbler wasn’t installed because they forgot to communicate. They installed a broken timer and here I am waiting weeks for it to be replaced. Still waiting on electrical inspection and final inspection. I contacted the owner in regards of the issues through the job, no follow up at all, and a year later I'm waiting to get them out of my life. They considered the job done when they filled up the pool well it’s not, waiting on inspections. STAY AWAY FROM PCS POOLS .

  • Patrick S

    Date: 02/08/2023

    I originally hired West Bay Pools in November of this year with an end of February completion date.
    PCS acquired West Bay after the start of my project and the communication came to a halt. I found this out indirectly by the way, the same way I found out my PM left the company.
    I am trying to be as civil as possible but the no commit to any formal communication is beyond maddening. I have been without progress since the end of December with a standard no commit answer from anyone at all.
    They keep telling me I'm in line, and that we will get you info when we can.
    As a professional Project Manager, this is all nonsense and is wearing thin.
    The VP can't commit, the owner is a no show, they don't have a PM and are trying to scramble.
    I really hope to swim soon and edit this review.
    Very disappointed. I look forward to a wordy response filled with excuses.
    Commit to a pattern of communication, good or bad news you can schedule and report to all your customers.

    PCS Pools, LLC

    Date: 02/09/2023

    I have personally communicated with Mr. Schumacher and explained that PCS did NOT acquire West Bay Pools.

    We also did not sell him his pool.

    West Bay Pools is still a separate entity as shown on Sunbiz.org and any issues or complaints should be noted under West Bay, not against my company, which is PCS Pools.

    The owner of West Bay is communicating with him and he is working to complete his pool.

PCS Pools, LLC is NOT a BBB Accredited Business.

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