Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a permit and the contractor did not pull a permit or close one out when they performed work in 2022. I found out when I attempted to sell my property. They pulled a permit in June 2024 but have not been back out to resolve with the county and do not return phones calls to get this issue resolved.

  

  Business Response

  Date: 10/02/2024

  Thank you for letting us respond.

       We have been very frustrated over this ordeal. We pulled a pemit for the new roof we installed for this company called ************************

       When we went to close the permit out and did not realize till recently that they did not close our pemrit out. So, in turn we called the building department to ask why they have not closed our permit out. The building department told me they could not close our permit out because there was a lot of remodeling done to this home without a permit.

       From our understaning, the owner of this property had to hire a contractor and have all the unpermited work permited and then have it all inspected and once that would be done and closed, then and only then would they close our permit.

        It is our understanding that this took place yesterday and now we are able to start the process of closing our permit out. This has been an ordeal but totally out of our control.

           We will update once permit is closed, but rest assure we are and have been working on it 

   

  Thank You,

   

  Summer Breeze Roofing

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22366893
  
  I am rejecting this response because:  If you look at the documentation they submitted, the roof was done over 2 1/2 years ago and no permit has ever been filed or recorded.  There have been at least 30 calls that can be documented from myself, my realtor and my contractor.  They had ample time to pull the permit and never did so.  The country was waiting on them to pull the permit, and they were the cause of some of the delay by the county.  The response by them is a total fabrication.  At the time of the roof 2.5 years ago, no other work had been done on the house.  They continue to lie to us, telling us that they would take care of it, yet no action on their part.  The company has no response as to why the permit was not pulled at the time of the job in April of 2022.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/24. Roofers put roof tiles over vent to bathroom. Fumes now in house. Called last Friday said they would send someone right out but didn't and still haven't. I called four times last two times went to voice mail. They removed vent now venting into house

  

  Business Response

  Date: 09/20/2024

  Thank you for letting us repsond to this.

     These are very nice people we are dealing with and we had a lot of bad wood replacment. When I say lot of bad wood, it was lot of bad wood and with SUMMER BREEZE ROOFING all the bad wood is all inclusive, we never charge a ***** more for bad wood replacement.

       In the course of replacing the bad wood, the vent pipe fell into the attic, we have already went back and met with the plumber and had everything re installed and took care of it, took little longer than expected because we had to cordinate the time with the plumbing company. But it ws done within 5 days, it was our fault and we take full accountability and we fixed at no charge.

       Everyone thank you for reading.

  Thank You,

  Summer Breeze Roofing family

   

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer good and summer breeze. The problem I had with this company was. The only 2 roofers they sent to work on my roof replacement, couldnt speak or understand English too well. After only a couple of days. It went from the 2 roofers to only one of the guys working by himself on my roof replacement. But I asked the guys to increase the pitch on my flat roof. They told me ok. But that it would cost an extra 500 or so for the extra wood, that they needed to build it up more for the higher pitch. I agreed and told them to do it. However whenever they were done and had just left my house, there was a pretty heavy rain storm. But after it stopped raining. I decided to climb the ladder and check out how the flat roof was draining off with the additional pitch in it. However I was pretty disappointed to see the pooling rain water across my entire flat roof. Apparently after the conversation that we had about adding the extra wood to create the pitch. Plus I had already agreed to paying the extra 500 for the additional wood. The guys told me that that thought I just wanted all the existing wood replaced. They just tore out all the existing wood and replaced it exactly the same height. Without any increase in height or pitch. However now Ive realized that they didnt replace the rotten wood. Ive got rats in my house attic as a result of this company. This has destroyed my AC ductwork. The boss ***** has just given me the runaround telling me that he is sending someone to make the repairs but hasnt bothered to. Instead ** left out of pocket unable to finish my insulation upgrade. I believe this crew of one 2 guys wasnt proper roofers. They also used the wrong wood for my Facia boards. Instead of cedar wood I paid them extra for they used inferior wood. I would like complete refund. They have cost me thousands in damages to my central ac ductwork

  

  Business Response

  Date: 06/19/2024

       I first want to say thank you for reading this and hearing our side of this project. 
       We pulled a permit and did the job well over a year or two ago. We passed all inspections and the city inspector commented on a great job.
       Customer paid us and we didnt  hear from this customer till this month. He was complaining about drip edge and fascia. 
       We inspected the job and the roof is not leaking. Theres no bad fascia and we said we would still replace the area he wants and said we would replace the drip edge in the area he wants. 
       We go overboard to make our customers happy and we will do the same here. 
       For whatever reason, one of my *************************** was cussed out by this customer and he refuses to go back. 
       This customer also has done the same with **** in my office. 
       I have no problem at all resolving this issue but he will have to deal with me directly and I can schedule one of my other ******* out; but nothing will get resolved if he continues in this manner. 
       So we shall see what happens. Ive talked to the customer by text and hopefully we will get on same page and once we do, then he can respond by saying ; issue resolved. 
       Thank you for reading this. 
  

  Summer Breeze Roofing 
       

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had roof done by them Roof has dips & bubbles the edges arent even some go past edge others cut before drip edge they mangled my aluminum patio roof by using reciprocating saw (sawzall) to remove it instead of removing the screws n doing it the proper way and they reattached it wrong and also its not level n has *********** were it should be straight

  

  Business Response

  Date: 01/19/2024

  GOOD AFTERNOON,

   

               I AM NOT A DOCTOR, BUT WE ARE EXPERTS IN ROOFING. THERE IS UNUSUAL CIRCUMSTANCES BEYOND THE ***** OF ROOFING WE ARE DEALING WITH.

              WE HAVE TALKED TO THE CUSTOMER AND WE HAVE AN APPOINTMENT FOR OUR EXPERT TECH TO GO OUT THIS COMING TUESDAY 1-23-24. WHATEVER ISSUE IF THERE IS AN ISSUE,  WITH THE ***** WE WILL TAKE CARE OF AS WE ALWAYS DO. 

               WE ALWAYS TAKE CARE OF OUR CUSTOMOER AND THIS LADY IS VERY NICE AND THIS SITUATION WILL BE KNOW DIFFERENT. WE PULLED A PERMIT, WE PASSED ALL INSPECTIONS AND WE HAVE A TON OF PICTURES IF WE NEED TO POST THEM AT A LATER DATE.

              I WILL UPDATE AFTER WE MEET NEXT WEEK.

  THANK YOU,

  SUMMER BREEZE ROOFING

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21169030
  As of today they are supose to send out someone to redo the roof and have the aluminum roof  replaced/fixed ?? will update afterwards  
  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/08/2024

  TO WHOM IT MAY CONCERN,

   

             WE WENT OUT ON **** AND TOOK CARE OF EVERYTHING. WE WILL ALWAYS STAND BY OUR CUSTOMERS. IT HAS BEEN AN HONOR DOING BUSINESS WITH THIS CUSTOMER. SHE IS HAPPY NOW.

   

  THANK YOU,

  THE SUMMER BREEZE ROOFING FAMILY

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21169030
  
  I am rejecting this response because: the roof isnt done professionally & properly there is numerous issues with the roof. Theyre aware of all the issues from rip shingles bent drip edge facia boards not cut or installed correctly nail heads coming through new  shingles. Ect !! The owner when confronted about the poor workmanship he gets very aggressive towards the homeowner and acts like a fool  ,not a professional businessman

  very disappointed in this company and their unprofessional behavior  from owner  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 02/21/2024

     We have one of the best reputation in the industry. As stated and putting this very respectful, this is not a normal situation with this customer. 
     This customer was crass despite our effort's. 
  We can no longer deal directly with this customer. 
      What we have told this customer is go hire a 3rd party inspector at our costs and have him inspect the roof and if theres things that need to be done. We will handle them asap. 
       We have talked to the building department and the inspector that did all the inspections and they confirmed our permit was pulled and job was done correctly and passed  all inspections and final inspection. 
        We have been in business since **** and do everything possible to make all customers happy. Its sad when these type situations arise  

  thank you for reading ,

  Summer Breeze Roofing Family

         

   

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21169030
  
  I am rejecting this response because:
  The work they provided is not done professionally or properly the roof has many issues from the poor craftsmanship from the crew they sent out and they never even looked at the roof to see the issues with the work the did even when the owner came out to see the issues he never once got on the roof to look at anything so he has no idea and when the owner came out he was just being very aggressive and acting like its the home owners fault that the roof is not done properly or professionally would like to resolve this issue by having the roof redone properly & professionally like I paid tho have done from the beginning !!
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summer Breeze roofing installed a roof in May of 2023. The roof has leaked in several spots whenever there is a heavy rain. Summer Breeze has patched the roof on three different occasions and in different locations on the roof. The roof was not torched down correctly and the seams are failing causing the roofing material to peal back. The roof now looks like one big patch job and will continue to leak because the seams were not torched correctly.

  

  Business Response

  Date: 12/07/2023

  TO WHOM IT MAY CONCERN,

   

                THIS COMPLAINT CAME IN AND WE ADDRESSED IT RIGHT AWAY, WE ORIGINALLY DID A TORCH DOWN SYSTEM AND WITH DEFECTS IN THE MATERIALS AND ** TRYING TO PATCH FEW TIMES, WE FELT IT WAS BEST TO INSTALL A *** SYSTEM.

                 AFFTER THE ***** OF SUMMER BREEZE ROOFING MET WITH THE HUSBAND, WE EVEN WENT A STEP FURTHER TO ASSURE 100% CUSTOMER SATISFACTION AND INSTALLED ISO OVER THE COMPLETE FLAT SYSTEM AND THEN WE INSTALLED THE ***. 

                THIS IS SUCH A BETTER SYSTEM, THE PEOPLE WE ORIGANL SOLD THE *** TO, HIRED US AND WE EXPLAINED THE *** WITH ISO WOULD BE THE BEST SYSTEM BUT THEY CHOSE TO GO THE CHEAPER ROUT, THEY WERE SELLING THE PROPERTY AND JUST WANTED LOW COST ROOF.

                WE HERE AT SUMMER BREEZE ROOFING WILL ALWAYS GO ABOVE AND BEYOND TO MAKE OUR CUSTOMERS HAPPY. WE FEEL BAD THAT THE NEW ONWERS HAD TO GO THRU THIS. SUCH NICE PEOPLE . 

              IF YOU HAVE ANY OTHER QUESTIONS PLEASE FEEL FREE TO CALL MY OFFICE ************ AND ASK FOR CELI. THE *****S ARE VERY HAPPY NOW.

   

  THANK YOU,

  SUMMER BREEZE ROOFING

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did our roof in January and still leaks.. They have been here 4 times now and still leaks.. Have called them on Monday the 12th of September no call back.. Called again on Wednesday the 14th no call back.. Called again on Thursday the 15th talked to a women said she did not know nothing about this that she was new there.. Said owner was in and she will talk to him and get back to me.. Never did.. Called on Saturday the 17th no call back.. Called again on Monday the 18th talked to a man he was not very pleasant.. Also hung up on me when I asked if they were going to send someone that will fix it... Need my roof repaired or another put on correctly...Right now would not recommend this company...

  

  Business Response

  Date: 09/20/2022

  I have read this complaint and I am 100% on the owners side, I am involved now and this will get resolved ASAP. 

  We apologize for any drama and we will go above and beyond and take care of this.

   

  Thank You,

  Summer Breeze Roofing

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am one of 3 ****** in a 3 unit Condo building. I am filing on behalf of all 3 ******. All details occurred in 2022. Feb 21st condo ****** met with Summer Breeze Roofing (SBR) sales **** ******* Owners detailed out the issues with the mansard roof & the downspouts/scuppers. SBR provided quote on Feb 23rd. The quote met our requirements (replace ********************** Owners signed contract with SBR on Mar 2nd. Jun 21, the owner of SBR (*****) met with ****** indicating ****** had underbid the project and SBR needed an additional $12k. With further discussions, the ****** agreed to change he roofing product from a metal product to shingles to be able to hold the original contracted price. Jun 29th, metal product was delivered, ***** decided to keep the original product & hold the original contracted price. Jul 20 first day crew arrived on site. Aug 2nd crew started to remove/replace 2 of 7 scuppers that is in scope. Scupper install was not correct/not completed; rained; interior damage occurred. Aug 3 ****** (sales guy) came to the building and indicated SBR needs to charge for "structural damage". Aug 8 informed project is STOPPED until agreement is met for "structural damage". Quote provided for an additional $12k. Aug 15 ****** met w *****. All agreed switch to shingles to hold price and ***** agreed for SBR to cover cost for improper install of scuppers, damage to flat roof membrane, interior damage from water intrusion. Bldg ****** to get a quote from roofing contractor that installed the flat roof and ****** of Condo agreed to take on the cost of the downspouts (scuppers remain in scope w SBR). Aug 18 Crew back on site, SBR decided to using metal product; not shingles. Aug 23 first tile installed. Sep 1 CREW WALKED OFF SITE after the bldg ****** questioned safety of scaffolding and drilling into side of building to secure the scaffolding. ***** is rejecting to cover cost of damage his crew caused. Project is about 60% complete.

  

  Business Response

  Date: 09/06/2022

  I want to first start out by saying, we here at Summer Breeze Roofing are in total disbelief that this 3 unit HOA would take this step

  and write a complaint with the BBB against our company. They have not paid us any money towards anything that has been done to date and that is a major statement.

   

                The reason we are in shock is we were out at the job site last Thursday when we had a situation. That situation should have never 

  ever happened, ***** came out and was very abrupt with my ******* for drilling by code safety screws to lock in our scaffolding. She was startled and 

  was explained that the scaffolding must be secured to the wall for safety reasons. My ******* was so upset with the way he was treated by ***********************

  that he said he could not work under these conditions. 

   

               Now we felt horrible for our ******* and Summer Breeze Roofing agreed with the ******* and he was informed to clean up immediately and by Friday morning

  we had the scaffolding, dump trailer and all materials off the jobsite.

   

                Now we went out on 9-1 as the crew was cleaning up and we met with *************************** and *********************** and this is why we were so confused by them writing 

  a complaint with the BBB.

   

                We left it on 9-1 that we pulled off the job and that  crew was not coming back and *************************** has a very close friend that did the coating to top of the roof.

  We told them to hire them to come finish and we would pay. But the price had to be legit, not a price taking advantage of people.

   

                To continue, at the meeting of 9-1, they were informed that we could have our people come in and take care of the inside work quickly and I can have a crew

  to fix the 3 scuppers we touched. But, *************************** for whatever reason wanted his friend doing inside work and the roof scuppers we touched. The original price his friend

  tried to charge was $7800 for the three scuppers and fixing roof, he priced close to $3,900 for the inside leak repair and tried charging $3500 for the other 4 scuppers and roof 

  work. All those prices are not inline with industry pricing.

   

              Furthermore, our work order was for the mansard roof and 7 down spouts, we are not contracted in any way to install new scuppers. The downspouts are  

  connected to rusted totally messed up scuppers. We had zero knowledge of that till we started pulling off the tile to the mansard, once we pulled the tile off the mansard and pulled the 2 downspouts out it exposed the state of the scuppers. There was no way to install new downspouts without replacing the scuppers! Now we also found all the wood 

  had termite damage to it. Please keep in mind, the company that did the coating and some underlayment per *****, we never saw a permit pulled for that and that is a 

  major problem if we are correct in our findings. They should have seen the scuppers how bad they were and took care of them.

   

             So our stance now is, they need to retract this complaint with the BBB or we will just file a lien against the property. We have been very nice and very vocal on how we can take care of these issues, this is roofing and we are experts at it. Plus, the inside work is easy as well and we have the general contractors license as well. So all of this is 

  things we can take care of and have done. *********************** would have to stop causing more problems, the verbal abuse my ******* took last Thursday was not acceptable

  and we took his side and that's why we pulled off the job. If she would have just obviously noticed that we were securing the scaffolding to the wall and let them work, I would not be writing this email. We would be finishing up easily this week. 

   

             Then for her to write a complaint with the BBB, we are just shocked. We do not cut corners, we do everything by the book. We pulled a permit for this job,

  We are licensed by the state of ******* as a State Certified Roofing Contractor and as a State Certified General Contractor. We know what we are doing and we will not be doing work that we are not contracted to do unless we are paid. 

   

              Our resolution to this complete matter is that ***** and ***** come into our office and they sign a new contract for the roof, scupper, downspouts for $35,000.00 and we would want 50% down because we have over 50% done and very important to point out, we have not been paid a ***** to date on this project. Then the other 50%

  will be set in escrow at my title company that I own with my Lawyer called ********* Agency. 

   

              We have already shown good faith and now we expect the same in return; if ***** and ***** come in and sign a new work order for the extra work we will schedule 

  and finish the project. 

   

              To conclude, the extra work would be installing 7 scuppers and doing the roofing work around each of them and then coating (when we touched the scuppers we did not realize they were totally shot and that caused the leak, it does not matter who touched the scuppers, they would have fell apart and leaked). We will take care of inside work.

   

              Let me know if this is agreeable and we will set a time for you to come into our office and have all the paperwork made up and once signed and draw 

  given and money in escrow. We will be back to work and we will do all the work.

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17897924
  
  We are rejecting this response because:  the owners at Blue Bayou are researching our options on how to proceed with this project.  More time is needed.
  
  Sincerely,
  
  ***********************, ***************************, *** and *********************

  

  Business Response

  Date: 09/14/2022

          If this was such an urgent situation and they have leaks, why would they not want this done right away?

  The fact is, the roof is not leaking. 

  Now keep in mind this roof has 2 types of a roofing system, mansard and flat. We did not do the flat another company did. We were contracted to do *********** and down spouts.  We had a leak when we pulled couple down spouts out and the scuppers from the flat roof were totally rotted. It poured down rain and after the rain we went up and patched the scuppers (2 of them). 

  If the other roofing company that did the flat, if they would have pulled a permit we would never ever had the issues. The other company came in and put down an underlayment and coated the flat roof. By law you need to record notice of commencement and pull a permit. They did not do that!

  This caused an issue and the three unit triplex is upset and we are 100% willing to come in and fix the inside. Plus we are willing to 100% finish the job, but we need new work order signed adding the scuppers to the work order at an additional $12,000.00 and they need to come into my office in our conference room and sign and in good faith pay 1/2 of the work because well over 1/2 is completed and we will come and finish.

   

  We cannot let any work be done under our permit and not employed by Summer Breeze Roofing. Our insurance will not allow this.

  It is criminal to do the type of work the other roofing company did and not pull a permit. But I ma not going to harp on that, We just want to get back to the job and complete.

  If not we will just lien the property and we are fine with that as well. But it's best for all involved for us to come out and complete. We are of the largest roofing contractors in the bay area and this is not a major thing for us to complete.

  Please let us know and If you need more time we will wait because this is not an emergency because theres no leaks. It is jut frustrating because we have not taking any money down at all and we are 70% completed and now waiting.

   

  Thank You for reading ,

   

  Thank you,

  Summer Breeze Roofing

  Celi 

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17897924
  
  I am rejecting this response because:  the owners have secured an Attorney to assist with this complaint.  Awaiting instructions.
  
  Sincerely,
  
  ***********************