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Business Profile

Protective Covers

Kasemakers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for Kasemakers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kasemakers has 2 locations, listed below.

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    • Kasemakers

      2101 Starkey Rd Unit E16 Largo, FL 33771-5338

    • Kasemakers

      408 Apache Trl Brandon, FL 33511-8050

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cell phone case from Kasemakers website on 4/11/2025 and immediately received an automated email stating that I would receive another email when my order shipped. At that time, as well as currently, Kasemakers shows a 1-5 day lead time for shipping. When I had not received a shipping notification or any other communication, I emailed Kasemakers asking for an update on 4/28/2025. To date I have received no communication from them. Further research shows their location is permanently closed according to ****** maps. I would like a refund of the $39 I spent on the case.

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9 August 2024 I ordered and paid $63.13 for a cell phone case from Kasemakers. I received an email from Mr. **** ******* thanking me for my order and asking me to contact him directly with that e-mail if I had any questions. On August 24 I emailed Kasemakers customer support asking for an update on the status of my order. I received no response. On 14 October 2024 I emailed Mr. ******* asking for the status of my order. I received no response. I contacted Shop, the company tracking the order, with no response. On 3 November 2024 I email Mr. ******* and Kasemakers two customer support emails from the ********************** website asking for my order or a refund. Today is 7 December 2024 and I have gotten no response. I was seeking an American made cellphone case to promote American businesses. This failure of good business practice by Kasemakers has made me think twice about supporting American businesses.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 8/11/2024. Per their website FAQ's, this should have been shipped in 1-5 business days if it's in stock. The case was not listed as out of stock when ordered, and still doesn't say it's out of stock. This is now business day #**. When tracking my order, it still states that it's being processed. I sent a message through the contact section of their website as well as 2 follow up emails. I have had no response back. I either want my money refunded, or to know when the case will actually be sent/have it sent ****.

    Kasemakers is NOT a BBB Accredited Business.

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