Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radiant Asset Management and their leasing agents are incredibly rude and unprofessional. Once you sign your lease, good luck ever hearing from them. The entire complex is riddled with trash, pests - cockroaches and rats, and homeless. Nothing is ever done about it. Shortly after I notified them I was moving, they began towing my partners vehicle from allowed parking spots. Was towed from guest parking and church parking which the leasing agent said was allowed, since they refused to give us a second parking pass. I have been nothing but a great tenant, setting up security cameras and even trying to inform them of when a break in to the maintenance office was occurring. I know I wont be getting my security deposit back by posting this, even though my apartment will be left in great condition with no damages. Oh well, never do business with these truly terrible people.

  Business Response

  Date: 07/05/2023

  All calls whether answered or not are recorded in our system the tenants reached out to the office once during the term of their lease.  I am not sure how you can base all agents are incredibly rude and unprofessional off that, but we are all entitled to our feelings.  We have weekly trash pick on the property by our staff, they pick up when they are their for service and the landscaper pick up when they mow.  We have quarterly exterior pest control under contract done by a licensed professional, interim calls for pest control are handled as received.

  While I appreciate the concern over homeless we can only do what we are allowed by law.  We have a blanket trespass on the property and have unauthorized persons removed when they police department will allow.  Keep in mind that if they are visiting a tenant and the tenant vouches for them the police will not remove them.

  The car was towed from the church parking lot not sure why they have never done it before but no our property we cannot control.  My understanding is it was towed from an illegally parked parking spot. We informed the tenant that we reached out to the towing company to try an obtain more details but have not heard back yet. Towing has nothing to do with a notice being placed as the towing company patrols they will tow where are there are issues it is not a situation where we call in to have the car towed.  If they are there doing their patrol and the see an issue they address it. We did not even know they were towed till they called and reported it to us. We can only issue one pass per unit as there is limited parking this normal in older buildings and if there is a second vehicle they have to street park, it is only way to be fair to all tenants on the property. 

  With regards to the break in that was captured by a ring camera on the tenants door while we appreciate the notification the person was authorized to enter the shop and it was not an actual break in. 

  As far as their deposit they just moved we received the keys Friday and their deposit will be handle in accordance with their lease & ******* Law: 

  Your security deposit may be applied by us, at our discretion, toward the payment of any money that you owe to us, including rent. The following information is provided pursuant to 83.49(3), Fla. Stat.:
  
  (a)     YOUR LEASE REQUIRES PAYMENT OF CERTAIN DEPOSITS.THE LANDLORD MAY TRANSFER ADVANCE RENTS TO THE LANDLORD'S ACCOUNT AS THEY ARE DUE AND WITHOUT NOTICE. WHEN YOU MOVE OUT, YOU MUST GIVETHE LANDLORD YOUR NEW ADDRESSSO THAT THE LANDLORD CAN SEND YOU NOTICES REGARDING YOUR DEPOSIT. THE LANDLORDMUST MAIL YOU NOTICE, WITHIN30 DAYS AFTER YOU MOVE OUT, OF THE LANDLORD'S INTENT TO IMPOSE A CLAIM AGAINST THE DEPOSIT. IF YOU DO NOT REPLY TO THE LANDLORD STATING YOUR OBJECTION TO THE CLAIM WITHIN 15 DAYS AFTER RECEIPT OF THE LANDLORD'SNOTICE, THE LANDLORD WILL COLLECTTHE CLAIM AND MUST MAIL YOU THE REMAINING DEPOSIT, IF ANY.
  
  (b)    IF THE LANDLORD FAILS TO TIMELY MAIL YOU NOTICE, THE LANDLORD MUST RETURN THE DEPOSIT BUT MAY LATER FILE A LAWSUIT AGAINST YOU FOR DAMAGES.IF YOU FAIL TO TIMELY OBJECT TO A CLAIM, THE LANDLORD MAY COLLECT FROM THE DEPOSIT, BUT YOU MAY LATER FILE A LAWSUITCLAIMING A REFUND.
  
  (c)    YOU SHOULD ATTEMPT TO INFORMALLY RESOLVEANY DISPUTE BEFOREFILING A LAWSUIT.GENERALLY, THE ***** IN WHOSE FAVOR A JUDGMENT IS RENDEREDWILL BE AWARDED COSTS AND ATTORNEY FEES PAYABLE BY THE LOSING *****.
  
  (d)     COMPLIANCE  WITH  THIS  SECTION  BY  AN  INDIVIDUAL  OR  BUSINESS  ENTITY  AUTHORIZED  TO  CONDUCT BUSINESS IN THIS STATE, INCLUDINGFLORIDA-LICENSED ************************************,SHALL CONSTITUTE COMPLIANCE WITH ALL OTHER RELEVANT ******* STATUES PERTAINING TO SECURITY DEPOSITS HELD PURSUANT TO A RENTAL AGREEMENT OR OTHER LANDLORD-TENANT RELATIONSHIP. ENFORCEMENT PERSONNEL SHALL LOOK SOLELY TO THIS SECTION TO DETERMINE COMPLIANCE. THIS SECTION PREVAILSOVER ANY CONFLICTING PROVISIONS IN CHAPTER 475. AND IN OTHER SECTIONSOF THE FLORIDA STATUTES, AND SHALL OPERATE TO PERMIT LICENSEDREAL ESTATE BROKERS TO DISBURSE SECURITY DEPOSITS AND DEPOSITMONEY WITHOUT HAVINGTO COMPLY WITH THE NOTICE AND SETTLEMENT PROCEDURES CONTAINED IN S. 475.25(1) (D).
  
  THIS DISCLOSURE IS BASIC. PLEASE REFER TO PART II OF CHAPTER 83, ******* STATUTES,TO DETERMINE YOUR LEGAL RIGHTS AND OBLIGATIONS.

   

  Thank you

   

   

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The company continues to deflect any responsibility or blame for anything that happens at their properties. Unprofessional is all I have to say. 
  
  Sincerely,
  
  *****************************