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Find a Location

Orange Lake Nursery LLC has 1 locations, listed below.

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    Business ProfileforOrange Lake Nursery LLC

    Plant Nursery

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10395 110th Ave, Largo, FL 33773
    BBB File Opened:
    1/17/2023
    Years in Business:
    2
    Business Started:
    1/1/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Stacey Regan
    Contact Information

    Principal

    • Ms. Stacey Regan

    Customer Contact

    • Ms. Stacey Regan

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased an acclimated tissue culture plantlet of a plant on June 16th 2023. It was advertised as an "Anthurium Ace of Spades". I paid $93.50 for the plant, plus $12.99 shipping which totals to $106.49. I've been growing it out since July and noticed that the plant is not an Anthurium Ace of Spades. I reached out to others in a dedicated *************** on ******** for input and they confirmed that it is not an Anthurium Ace of Spades. I reached out to the seller on December 17th, 2023 regarding my concerns with a photo of the plant and they replied with a message that said they sent me an Anthurium Ace of Spades but that the photo I sent them was not. This implies that they are accusing me of sending them false photos or a photo of a plant that is different from what it should be and that it did not belong to them.I asked the nursery if they are able to provide photos of the plantlets grown out to prove that what they were selling is in fact, an Anthurium Ace of Spades. They have yet been able to provide any type of proof - Yet, they are accusing me of lying about the plant I received from them. I decided to ask people for photos on the progress of their plants purchased from this nursery and they have all looked different from one another, and all of them did not resemble an Anthurium Ace of Spades.As of writing, they have yet provided any proof that it is an Anthurium Ace of Spades that they are selling. They are also still selling this plant on their website as an "Anthurium Ace of Spades". Not only are they falsely accusing me, they are also misleading customers with a false listing on their website (********************************** - Search "anthurium".I have attached all evidence (chat logs, photos of other people's plants purchased from them that is NOT an Ace of Spade, etc) to this complaint. I am requesting that the seller modify their listing to better reflect the plant that is being sold, and to compensate me for the trouble they have caused.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Crystal J

    1 star

    05/24/2023

    This business was unreasonable and not transparent. Ordered a plant from them and asked when my order would ship, after paying extra for expedited shipping. They responded that it would be at least a week before they even shipped and without me asking for a refund or anything they cancelled my order.

    Orange Lake Nursery LLC Response

    05/25/2023

    Hello.  You ordered prior to a holiday weekend with upgrading shipping. We spoke about the 3 to 5 day processing times, which is very different than transit times. We were uncomfortable sending delicate plants in the mail late in the week, prior to a holiday. You did pay for expedited transit times. If you note our shipping policy page & the header on each page on our website, it states 3 to 5 business days for processing. I offered to refund your upgraded shipping & this was your exact reply: "Im a top contributed in a lot of plant groups and heard about your shop via that way if you want to cancel my order thats fine but word of mouth is kind of a big deal for small businesses is it not?". We no longer felt comfortable filling your order & thought it was best to issue a full refund. 

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