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Business Profile

Moving Companies

College Hunks Hauling Junk and Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The crew that performed the work didn't take advantage of any of the wrapping supplies I had for hard-set furniture or upsell me any, aside from plastic wrap, although I mentioned that both were fine for me, at their judgement. The truck pack was a little chaotic as well- both of these factors unfortunately acted in opposition to my expectations for how the work would go. Denied the ability to claim insurance for furniture damage on basis that insurance is effectively void if items are packed into a truck that is not theirs, however that is absolutely not in the spirit or language of the insurance.

    Business Response

    Date: 09/11/2024

    As part of my commitment to customer satisfaction, I am currently reviewing past complaints to ensure that every issue has been thoroughly addressed. I take this matter very seriously and am dedicated to resolving any concerns personally. Upon reviewing your complaint, I see that a formal claim was filed on August 27, 2022. Our claims specialist, *****, reached out to you on August 29th requesting additional information, and a follow-up email was sent on September 2nd. Unfortunately, we did not receive a response from you. According to the information provided in your complaint and the terms outlined in our contract and quote, you hired us to load a truck. It was noted in your initial complaint with the BBB that "insurance" was denied. However, we do not sell insurance; instead, we offer Florida-mandated liability coverage of $0.60 per pound and additional in-house coverage at an extra cost. This coverage applies only while items are in our possession during the move. Once the truck is loaded and driven by someone else, our liability for the possessions is no longer in effect, as clearly stated in our contract. We cannot be held liable for any damage that occurs due to harsh braking, turning, or other factors beyond our control once the items are no longer in our possession. 

College Hunks Hauling Junk and Moving is NOT a BBB Accredited Business.

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