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Business Profile

Hospital

Largo Medical Center Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Largo Medical Center Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Largo Medical Center Hospital has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of my daughters received treatment at the ** during an Oct 2021 visit to Florida. Since this time, HCA erroneously charged me for services that were covered by my insurance. Since Oct 2021, Ive been told that the issue is taken care of at least 7 times, the most recent in June 2023 by a billing supervisor. I was advised this issue was taken care of until I received another notice of billing on 12/9/23.I dont know how else to make someone correct a system issue. Im exhausted by this popping up every few months, then HCA acting like they dont have the notes of all the times Ive called

      Business Response

      Date: 12/19/2023

      We are in receipt of the complaint filed by ***************** and have thoroughly reviewed this matter. HCA Florida Largo Hospital strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the patient. A customer service representative from ********************** has reached out to the patient to explain in detail the outcome of the review conducted on the patients account. A voicemail was left with callback information. If the patient needs further assistance, please have them contact HCA Florida Largo Hospital directly. Thank you

    • Initial Complaint

      Date:09/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 10/03/2023

      Account has been adjusted reflect a zero balance.  

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20449244

      I am rejecting this response because:

      In reference to my complaint against Largo Medical Center/HCA.  I hold my complaint as is,  I was a patient in their facility with no advocate.    I was under very heavy pain medication and had no one to explain or choose a doctor.  ********************************* assigned to do my surgery,   no one was there to advise me of future care after the surgery. I would think a patient heavily medicated on pain medication. The hospital and Doctor would have morals about my care after the surgery.   So yes Largo Med/,,HCA and ****************************** are

      responsible for  the lack of my follow up treatment. 

      Sincerely, 

      *** ***** Fox 

      ************ 

      **************************************;

      Largo ** 33774


      Sincerely,

      *************

      Business Response

      Date: 09/01/2023

      Letter mailed to patient and attached but not for public record.

      Business Response

      Date: 09/20/2023

      After a review of the response, care deemed appropriate for patient's diagnosis.  Letter attached and not for public posting due to private healthcare information.  

      Customer Answer

      Date: 09/20/2023

       
      Complaint: 20449244

      I am rejecting this response because:

      Sincerely,

      *************

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had hiatal hernia surgery on 6/29/22. I spoke with the Anesthesiologist and my grown daughter was a witness. I asked for a bite block as my dental bridge was loose. (I had two previous procedures, with bite blocks, within a couple months before this prcedure) The Anesthesiologist asked me to wiggle my teeth, stated they don't have bite blocks, and made a statement, "you will leave with you teeth". I had a simular conversation with his nurse. She looked at my teeth, promised the hose would never touch my teeth. I asked several people for the bite block, they all said they didn't have one. Not being a medical professional, I trusted I would leave with my teeth. Upon discharge, a nurse handed me 3 front teeth and made an inappropriate statement, well at least you didn't swallow them. I live in utter horror every day. If ANYONE had said this is a big risk, I would not have had the surgery. Two very great ladies investigated my case and showed great empathy. They stated another person was taking over and had been investigating the case. When she finally called, she was abrupt, and ****, and said she had not started the case. She stated it would be about 60 days. Several weeks later, yesterday, I called to see how the case was progressing. She stated she had not even started the investigation. Still being very rude and uncaring. I told her I requested a copy of the bite Block and loose dental work, policy, procedure and protocol. She stated she would see if they had one. I told I was not stupid, all hospitals have standard of care to follow. She said well you have to request it. I told her I did. She stated amoungst the rwork I sent her, she did not have the request. I told her I took a photo of everything I sent. All of a sudden she found it. I asked how long this whole case would take, she said, no idea. I asked for her supervisor's name and number. I found out today, she gave me the wrong information. The lady stated she was not even her supervisor or in her depart

    Largo Medical Center Hospital is NOT a BBB Accredited Business.

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