Business ProfileforSkyline Animal Hospital LLC

I took my dog to Skyline Animal Hospital for 2 years. My dog chipped her nail which was causing her discomfort & unable to walk. It wasn't a emergency but the hanging part of the nail just had to be trimmed off. I could've done it myself but was not comfortable doing so. I took her to skyline for them to tell me the earliest appointment was 5 days out. I informed them that the nail just had to be trimmed which would take 5 min tops. They did not care. I ended up driving up the block to a vet I never even used for them to send a nurse out & trimmed the nail in less then 1 min. They did not even charge me. I still continued using Skyline for my dog after that & began noticing that Dr Hanna barely even looks at my dog when I take her & kept pushing off getting lumps tested on her even after I said I'd pay whatever the price is. I then changed vets and sure enough the new vet noticed a cracked tooth that must get pulled that my dog had for quite some time considering tarter grew on it, plus they were able to test the lumps. The new vet did this all in less then 1 hour & only charged $180. Dr Hanna and his crew are certainly not animal lovers and don't care. They just want a quick check up so they can charge you while not actually looking into your pets needs.

There's no better way to respond to this defamatory review, other than sharing the following facts:
1) The client called on Monday, Dec. 14th, 2020 at 4:30 pm (we used to close at 5:00 pm) requesting to bring his pet ******** in for an OUTPATIENT nail trim. We let him know that due to the COVID-19 restrictions we had in place at that time, and with only one doctor and 2 veterinary assistants on board, we weren't able to offer same-day nail trim appointments. As a single-doctor practice, Dr. Hanna and SKYLINE AH prioritized treating sick pets and vaccinating healthy ones to keep the pets in our community and their owners safe and healthy.

We, alternatively, offered Mr. ********** an appointment the next day, Tuesday, Dec. 15, 2020 at 2:30 pm, but he refused. We then recommended taking ****** to the pet salon next door (Julie's Groom and Glamor Pet Salon), but he, again, refused. As a final resort, we provided him with the phone number of a convenient, affordable and stress-free mobile groomer (Park N Bark) that would come to his doorsteps, but he refused that either, and threatened that we would lose a customer. He asked if that was a "Florida thing" that nobody helped each other and started ranting and calling us names, then promptly hung up. At this point, we were left with no other option but to deactivate his account with us and refuse to provide service in the future.

2) On Saturday, March 6th, 2021, Mr. ********** called us again and apologized for his previous behavior and requested to bring ****** in for vaccination. Understanding the COVID-19-related stress and ******'s need for her vaccines, we agreed to take her back in and provided her with the care she needed.

3) On Monday, August 9th, 2021, the client brought ****** in again for a few bumps that he said he noticed a week ago and - according to him - haven't changed in size and didn't seem to be bothering her. Pet was thoroughly examined by Dr. Hanna, who discussed the physical exam findings, diagnoses, and recommendations with the pet owner. Due to how those bumps looked at the time of the initial exam, Dr. Hanna recommended monitoring them, and for the client to schedule a follow-up appointment in 2-3 weeks if no improvement, or if the bumps changed in size or shape.

4) When Mr. ********** returned on Monday, February 28th, 2022 for ******'s annual vaccines, Dr. Hanna noticed the skin bumps remained as is since the pet's previous visit (a little over 6 months during which, the pet's owner didn't bother to contact the hospital for a follow-up appointment). Dr. Hanna then urged the client to proceed with a skin cytology to rule out benign vs. malignant neoplasia, and to further consider excisional biopsy/surgery removal for treatment, and to characterize the mass, particularly if it changed in character, rapidly enlarged, or felt infiltrative. Unfortunately, the client DECLINED.

5) A month later, on Tuesday, March 29th, 2022, the owner requested a copy of ******'s records. A portal access as well as hard copies were provided to the client.

All of these incidents, including the DECLINED services and recorded phone calls, were documented in our system at the time of occurrence as a part of the patient's history. Unfortunately, we can't share the patient's documents with the general public without the owner's consent.

This response from Skyline Animal Hospital is completely falsified. I could not have been more clear in requesting the lumps to be tested yet Dr. H. withheld information about methods of testing them, making it out to be a bigger procedure than it was. As far as the nail trimming, I do not have have the exact times and dates & they did recommend other services to which were all closed and unable provide care. I did not decline anything that was stated in their response. Dr. H.'s assistant confirmed that the lumps appeared larger then the previous visit but when Dr. H. came in he stated they are the same. Let's not forget the tooth negligence as well. After reading their response it is clear that they will make false statements & claims. I just hope he provides others with better animal care & doesn't fool others.

We will be more than happy to email BBB a copy of pet's records, including doctor notes, recoded phone calls, and declined services, if the owner consented in writing to that.
Again, all facts provided in our previous response were documented by different staff members in the pet's history upon occurrence and can't be altered or changed.
We understand that no matter what, we can't make everyone happy, even when we chose to remain open during the pandemic, risking our own lives and those of our kids and families to serve our community, we were criticized, cursed, and verbally attacked by some ungrateful clients for implementing strict COVID-19 protocols, prioritizing severely sick pets, and not offering grooming services that our next door groomer offers.
If Mr. ********** was too concerned about the level of care his pet received and wanted to get those bumps tested immediately, why he chose to wait for over 6 months to bring her back in for a follow-up appointment?!! And when he finally did, he DECLINED Dr. Hanna's recommendations!!

You DO NOT have my permission to release anything. After every visit I signed off a document which I'm sure states that I declined services, but you know that was not what happened in the exam room multiple times. I immediately took my dog to a new vet and had everything tested, 2 lumps removed, plus a tooth pulled that you did not even notice for who knows how long. Caring animal lovers will hopefully see how you operate.