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Business Profile

Controls

RemoteControls.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Controls.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a specific remote for an older TV. They sent me a replacement without telling me the original remote was out of stock. The only notice I got was a note that arrived with the order that said to try it anyway. The replacement is a cheap remote that I could buy elsewhere for less than half the price. This place is a scam. I want a full refund and I should NOT have to pay for return shipping because they never should have sent this cheap item in the first place. Disgusting business practice to try and pull this garbage on honest customers.

    Business Response

    Date: 09/09/2024

    We have been in email communication with this customer regarding their order. On August ********* he asked for a resolution of a partial refund and this was completed the same day and an email was sent to him letting him know. On August 26th (the same day) we received this initial complaint and brought this to the customer's attention. He stated :"I will take the $13 refund so I don't have to bother with the return. You can tell the BBB we have an arrangement.

    We are happy to discuss further an alternative resolution please reach out to ******************************* 

     

    Thank you

    Customer Answer

    Date: 09/09/2024

     
    Better Business Bureau:

    The company talked to me, and we reached an agreement. I consider the matter resolved. However, their practice of sending cheap replacements instead of the product ordered is unacceptable. I hope there is something someone can do to prevent them from continuing such shady business practices in the future.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a remote from this business after looking for an exact model and trying to avoid other manufacturer remotes or universal remotes. They send me some other remote that i can find far cheaper and does not have all the same features with a letter telling me to try the remote and i can just ship it back if i am not happy. What a waste of resources/time and a burden on the environment.They should be out of business for their deceptive business practices. Now i have to hope they even process the refund or deal with the card issuing bank to file a complaint.

    Business Response

    Date: 06/21/2023

    We received an email from this customer on 6/21/2023 to let us know there was an issue with the merchandise he received.  We have resolved the issue direct with the customer and have already issued a full refund back to the original payment at the time of the order.

    We have been in operation for over 25 years and strive to provide the best service possible.

     

    Thank you,

    Customer Service Director

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a remote online from remotecontrols.com. The advertisement was for a genuine OEM Samsung remote control. When I received the remote it was a cheap 3rd party knockoff and clearly not a genuine Samsung remote. They sent a letter saying that, and I quote: "Your original remote is not available but there is no need to worry. Enclosed you will find a full function replacement remote. Please note this is not a universal remote. We have sent you the best replacement remote available so you can fully control your unit." All this time, they are still advertising that a genuine OEM Samsung remote. This company seems to make it a business practice to charge OEM prices to customers and sell them a cheap knockoff as some kind of scam to make more money.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 8, 2022/08/19) */ Hello, I have reviewed the customers order and the Merchandise he received is 100% authentic Samsung Remote Control. At times, parts change due to manufacturer technology changes and this is the case for the customer however the compatibility is still 100% and the merchandise is a factory issued product. We will however gladly take any merchandise back that our customer's are unhappy with. A prepaid return label has been emailed to the customer so that it can be returned for a full refund.

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