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Find a Location

Waterscapes Pools & Spas, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWaterscapes Pools & Spas, LLC

    Pool Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers custom designed swimming pools.

    Business Details

    Location of This Business
    8141 Lakewood Main St Ste 209A, Lakewood Ranch, FL 34202-5059
    BBB File Opened:
    7/10/2012
    Years in Business:
    14
    Business Started:
    8/26/2009
    Business Incorporated:
    8/26/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CPC1457280 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CPC1457280 for this business, issued by Manatee County Construction License Board

    These agencies may include:

    Manatee County Construction License Board

    (941) 749-3047

    http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

    BBB records show a license number of CPC1457280 for this business, issued by Sarasota County Construction License Board

    These agencies may include:

    Sarasota County Construction License Board

    1001 Sarasota Center Blvd

    Sarasota FL 34240

    (941) 861-5214

    https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

    BBB records show a license number of CPC1457280 for this business, issued by Lee County Construction License Board

    These agencies may include:

    Lee County Construction License Board

    1825 Hendry St

    Fort Myers FL 33901

    (239) 533-8895

    http://www.leegov.com/dcd/ContLic/ActCont

    BBB records show a license number of FRO4304 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of LCC20130003215 for this business, issued by Collier County Construction License Board

    These agencies may include:

    Collier County Construction License Board

    2800 Horseshoe Dr N

    Naples FL 34104

    (239) 252-2400

    https://cvportal.colliergov.net/CityViewWeb/Home/

    Type of Entity:
    Corporation
    Business Management
    • Mr. John L. Collier, Vice President
    • Ms. Priscilla G. Heim, Secretary
    • Mr. Michael Storey, President
    Contact Information

    Principal

    • Mr. Michael Storey, President

    Customer Contact

    • Mr. John L. Collier, Vice President
    • Mr. James R. Schier, Vice President
    • Ms. Priscilla G. Heim, Secretary
    • Ms. Rhonda Mayer, Project Coordinator
    • Mr. Michael Storey, President
    Additional Contact Information

    Fax Numbers

    • (941) 328-1229
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/23/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    In June 2019 I bought a new home from Neal Communities, Coastal Key development. As part of that purchase I had a two year pool and pool deck warranty through the pool builder WaterScapes. In the first year I had them level some areas on my stone and sand deck. I also had a suspected pool leak inspected. WaterScapes had another company do the inspection, Hydro Pool Services. I had difficulty in scheduling with them, in fact was unable to schedule them but they stopped by when I was not at home and did an inspection. From experience, they should have done a multi day pool level inspection. That was not done and I was not satisfied with the inspection. The inspector said that he would recommend to WaterScapes but they look under the stones of the pool feature to verify there was no leak. After the inspection I told WS about my dissatisfaction and a few months again before my warranty was to end, No response. June 2021, I attempted to contact WaterScapes for that work and some minor additional warranty issues. I have a little luck through their office and wrote an email to the company. I received a call from who I was later told was the Vice President, John, and he agreed to satisfy my warranty obligation. I heard very little after, and called him again. I told him I was not in a particular hurry for the work, but wanted to note that I have made the request before the end of the warranty period. I also called the office and talked to the receptionist Shauna, and she reassured me that the warranty job had been recorded before the end of my warranty and would be honored. I then called in September 2021, to ask when they would schedule the repair. I have heard nothing from them since several calls, voicemails and discussions with the receptionist, I have been abandoned and forgotten. I have phone records and of course a copy of the warranty if needed.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason K

    1 star

    04/28/2022

    Waterscapes pool built our pool in fish hawk preserves over a year and a half ago. We still have multiple punch items incomplete after multiple commitments by two representatives. I have documentation I can share. If you have any questions on the quality I can provide pictures and correspondence. This company does not support thier product

    Waterscapes Pools & Spas, LLC Response

    05/11/2022

    Hello,

    Waterscapes Pools & Spas did build this pool project for this customer, but we are not aware of any outstanding items.

    The last correspondence was from Mr. *, who had (3) concerns. Two of these concerns were with respect to the paver deck and some areas of pavers that had shifted or uneven. The third item was the presence of an air blower that was not installed.

    Our customer care representative scheduled the paver repairs and are considered complete.

    The air blower is not an included specification in our agreement, nor is it a typical item for us to install on the type of spa at this pool project. This is not considered a punch item, since it is not included in our agreement and will not be installed; as discussed with our customer.

    In the event that the paver repairs are not completed to your satisfaction, please email Shauna A**** at ******@waterscapespools.com or call at ************. You can also email me at ********@waterscapespools.com or call ************.

    These are more direct contact points for any warranty or other concerns.

    Local BBB

    BBB of West Florida

    BBB Reports On

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