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Business Profile

Custom Logo Apparel

Piper and Ivy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Important information

  • Customer Complaint:
    Since October 2021 2021, BBB started receiving a pattern of complaints filed against Piper and Ivy concerning non-delivery issues.

    BBB contacted the business in January 2022 to obtain their position.

    The business replied:
    "The reason behind the non-delivery complaints is two-fold. First of all, we had major supplier issues during 2021. The tee shirt supply chain was hit hard as a result of the logistics and shipping backups around the world. This added weeks of lead time to our original estimates. Our supplier also had issues finding consistent labor so fulfill our tee shirt demand. Secondly, USPS struggled with losing a large number of packages. We have had several discussions with our drop off location and have figured out with problem with consistent shipping manifests and a reserved drop off location.
    All customers were kept up to date with multiple update emails letting them know about delays and given new shipping estimates.
    We brought on an additional supplier in December 2021 with virtually unlimited production capacity as well as bolstering our internal shipping staff and operations. We are fully caught up on shipping, well inside our advertised shipping windows and have been for several months."

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 4/26/25 Ordered two T-shirts. They were never delivered. Checked on the tracking number. Said that the package was returned to the company. Reached out to the company via their customer service email three times. Did not receive a response.

    Business Response

    Date: 07/09/2025

    Hi ********!

    I am so sorry about the issues with your order. I took a look at our customer service software and we have responded to all 4 of your emails about this order, but we haven't heard back yet.

    It looks like the issue was the forwarding address expired on the address you supplied when you ordered. In order to deliver the shirts we will need your updated address!
    As soon as you reply with your updated address, we will ship those shirts out to you!

    thanks!
    -piper and ivy

  • Initial Complaint

    Date:10/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase online October 8. I received an email confirmation saying my order (1 tee-shirt plus a free tee shirt) would ship within 5-10 business days. I still have not received my items nor have my emails been responded to other than a notification that they had received my email.

    Business Response

    Date: 10/26/2024

    Hi *****!

    I am so sorry for the slight delay in getting your order shipped! Luckily, your order is on the way and should be delivered on Tuesday!

    USPS tracking: **************************************************************************************

    have a great weekend!
    -the piper+ivy team

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/7/24, I ordered two tee-shirts from Piper+Ivy and accepted a promotional offer for an extra tee-shirt at a discounted rate for a total of ~$50. An order confirmation email said they'd send a shipping number when the order would be mailed out in 5-10 days. My credit card was billed. On 8/25, I emailed asking about my missing order. An automatic reply indicates the email was received but I have yet to get a response or the items I purchased.

    Customer Answer

    Date: 09/10/2024

     
    Better Business Bureau:

    I'm happy to report that my complaint with Piper + Ivy (Order #******) was settled. On Aug. 25, I sent them an email inquiring about an order placed on Aug. 7th. I got an automatic reply to the email. Worried that I had been scammed I put in a BBB complaint the next day, after failing to receive a promised follow-up response. By Aug. 30th, I received an email that my order was being shipped and received it (all in order and as expected) a couple of days after. Thanks so much for your help!

    I should note that a reply, dated Aug. 26th, assuring me that my order would eventually be processed, was received.  I'm not sure how I didn't see that email, because I was looking frequently for any response from them beyond the initial automatic reply.   Had I known the company was aware of their order-delay issues, I would have given them more time before filing a complaint.

    Sincerely,

    Pilapa *******

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company advertises when you order a shirt you can use their code to get a second shirt free. Ive only received the shirt I paid for. When I emailed to inquire when the free shirt would be sent they referenced that they were having issues with a supplier. The email seemed to be a screen shot and then emailed (the format was very strange). I understand that I received what I paid for, but if youre going to advertise a free shirt, you need to supply it. I would not have ordered at all if I hadnt been led to believe I was receiving 2 shirts essentially for the price of one. Ive also seen the exact same problem being reported here so this is not a new problem and they continue to operate business this way. I would not recommend ordering anything from this company.

    Business Response

    Date: 09/17/2024

    Hi ********!

    As we mentioned in our order update email, we had a little issue with our shirt supplier! I'm so sorry for the delay!
    It looks like your order was delivered. **** tracking: **********************************************************************************

    Have an excellent week!
    -the piper+ivy team

  • Initial Complaint

    Date:08/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a buy one get one free promotion on July 16, 2024. One t-shirt was ***** with the "free" shirt being a 16 dollar tee. Additionally, I paid the 99 cent "shipping protection." I received the one shirt that I paid for on July 27th. After emailing several times with Piper and Ivy, I have been told there are issues with inventory and shipping and "your order will be on its way." While I understand this shirt was "free" it seems like a bait and switch promotion to mark up the other tees- which I was fine with given the 2 for 1 price.

    Business Response

    Date: 08/30/2024

    Hi ***!

    I am so sorry for the delay in getting that free tee out to you! Like we mentioned in our order update email, our supplier ran a bit behind on getting our tee restock to us! This caused us to fall behind on shipping as you would expect.

    Luckily, our restock arrived this week and your order is on the way :)
    USPS tracking: **********************************************************************************

    have a great day!
    -the piper and ivy team

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt back in the beginning of July. My credit card was charged around $21.00 for the t-shirt. I never received my order. I emailed the company a week and a half ago, and received a response stating that the company that supplies the t-shirts is backlogged and that Piper and Ivy was waiting for their shipment. Seems suspicious now that I have read other peoples complaints over the past few years tgat received the same excuse. I contacted the company again 2 days ago to follow up, and now Im not getting a response at all.

    Business Response

    Date: 08/22/2024

    Hi ******!

    We really apologize for the delay in getting your shirt shipped out to you! Like we mentioned in our emails, our supplier is running behind, which set us behind on the shipping side! Our restock is finally coming in late this week/early next week.

    I have issued a full refund to you, but we are still going to send out the shirt as a courtesy!

    Again, I am so sorry about this!
    -the piper+ivy team

    Customer Answer

    Date: 08/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/05/2024 I placed an order for two t-shirts. I saw a social media post advertising a Buy One Get One offer for t-shirts. On 07/11/2024 I received an email stating a partial shipment was coming my way. On 07/15/2024 I received the t-shirt that I paid for but not my free t-shirt. I immediately sent an email to the company asking where my free t-shirt was. I was told that there was a "supply issue" and should be receiving more t-shirts soon. (This seems to be a common response looking at other reviews). After waiting for more than two weeks I again sent an email asking where the remainder of my order was. I was told they would be in the warehouse working on shipping orders. Today, more than a month later, I still have not received my free item. At this point I want my money back as I think this is a common tactic of this company to promise a "free" item and then not ship it. Very bad marketing ploy in my mind. I will never shop at this business again. Please assist in getting either my money back or the remainder of my order.

    Business Response

    Date: 08/18/2024

    Hi ****!

    I am so sorry about the delay on your order! As we mentioned in the update email we sent out, we had some issues with our supply chain. The free tees took longer to be printed than they should have which set us behind!

    That said, both of your tees have been delivered!
    USPS tracking #1: **************************************************************************************
    USPS tracking #2: **********************************************************************************

    As requested, I issued a full refund for this order, which you should see reflected in your account shortly.
    I really apologize for the delay on getting that second shirt sent out to you!

    have a great week!
    -the piper+ivy team

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** would like to add though that I do not think this would have been resolved had I not contacted the Better Business Bureau and sent numerous emails to her regarding this issue.  As you can see from past BBB complaints, this company seems to continue to have the same issues with other customers over and over.  She has beautiful t-shirts, however, after this experience I will not be purchasing again.  Thank you so much for assisting in this matter.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt on July 11th and never received a shipping message. I emailed on July 26th only to receive a reply stating that there was a supply shortage and that they would get shirts in the next week. Its now August 7th and I still havent received a shipment message.

    Business Response

    Date: 08/18/2024

    Hi Autumn!

    I am so incredibly sorry for the delay in getting your t-shirt shipped out to you! Like we mentioned in our update email, we had some issues with our supplier taking longer to print shirts than expected. This set us behind our typical shipping timeline! I apologize for that delay, we feel terrible!

    Your order has been delivered!
    USPS tracking: **********************************************************************************

    I hope you enjoy your shirt! I apologize again for the shipping delay

    have a great week!
    -the piper+ivy team

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Piper and Ivy was running a special in which you could order one t-shirt and get one for free. I did so on 7/6/24 and have only received the one I paid for. I followed up on 7/22/24 and was told they were having unexpected issues with their supplier and would be restocked the following week. I followed up yet again on 8/1/24 and was told that their color tees were more popular than they anticipated and are behind on shipping. There are at least two recent complaints listed that are nearly identical to mine. On their website, it shows a glowing review of the same shirt I am missing, posted 7/26/2024. I have already worn and washed the one that I did pay for, but I only ordered it because I was promised the additional shirt for free. I also paid for shipping and shipping protection. I cant return the original shirt, but I believe I was scammed into buying it under a false promise. It is now 8/2/24 and the second shirt has not even been shipped after a promised turnaround time of 5-10 business days.

    Business Response

    Date: 08/18/2024

    Hi *******!

    I am so incredibly sorry for the delay in getting your t-shirt shipped out to you! Like we mentioned in our update email, we had some issues with our supplier taking longer to print shirts than expected. This set us behind our typical shipping timeline! I apologize for that delay, we feel terrible!

    Your order has been delivered!
    USPS tracking #1: **************************************************************************************
    USPS tracking #2: **********************************************************************************

    I hope you enjoy your shirts! I apologize again for the shipping delay

    have a great week!
    -the piper+ivy team

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two shirts on 05/11/24 and received a message saying the order would be shipped in 3 to 5 days.I didn't receive a shipping email and on 05/24/24, after an inquiry from me, ****** of the business said they had a problem with their supplier and they were expecting a new shipment and my order would be the first to go out.It's now June 6th and the order has not been shipped, yet they took my money on May 11th and have yet to send a product.This company is continuing to run ads on social media saying they are in danger of going out of business, begging people to save their company and offering sales, but not fulfilling orders they already have.

    Business Response

    Date: 06/21/2024

    Hi *********!

    Your order was fully refunded on June 15th. It was also shipped before the system could cancel it and delivered on June 13th, so please enjoy the order as our gift :)
    USPS tracking: **********************************************************************************

    have a great day!
    piper and ivy

    Customer Answer

    Date: 06/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Piper and Ivy is NOT a BBB Accredited Business.

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