Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

SeroLean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company SeroLean by phone on July 11, 2025, to return the product. I spoke with the associate and explained why I was returning the product because it was upsetting my stomach. I provided the Order Number and my email address for the account. According to the associate, she could not locate the order information. More research had to be done to locate the order, and then I would receive a call back. On July 14, 2025 never heard back, so I contacted them back with the same scenario as above. Another call on July 28th, 2025. Opened a support ticket was then going to be offered 35% back on my order-that they couldn't locate. I was then given an address to return the product. The product was shipped out to their address provided. Later, I received a call from *** that my package - returned from the vendor. When I received my package, it was stated on the label from the vendor "RETURN TO SHIPPER. REASON FOR RETURN: RECEIVER DID NOT WANT, REFUSED DELIVERY ORIGINAL RECEIVER SEOBURN RETURNS ***** FL 333 3-01" All correspondence concerning this matter is attached to this complaint. Thank you in this matter.

    Customer Answer

    Date: 08/04/2025

    On June 15, 2025, I logged into ************, reviewed video then placed the order and payment and shipping information came from ********** and on bank statement it showed up as CLKBANK*SeroBrn2more

    Customer Answer

    Date: 08/05/2025

    Date Sent: 8/4/2025 3:57:22 PM
    On June 15, 2025, I logged into ************, reviewed video then placed the order and payment and shipping information came from ********** and on bank statement it showed up as CLKBANK*SeroBrn2more

    Customer Answer

    Date: 08/10/2025

    Another address given Serolean, P.O. *****************************, on order bottle SeroBurn, Largo, FL *****, **************

    thank you,

    Athena 

    Customer Answer

    Date: 08/26/2025

    Hello and thanks for your help in this matter.  Attached is the latest correspondence to resolve this issue but to no avail. Thanks again.

SeroLean is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.