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Business Profile

Used Car Dealers

Easy Drive USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    End of January begging of February I went into easy drive to look at some cars. Came across a **** Focus 2018 with ******* miles. **** than a week (5days) my car stopped in the middle of the road. The gage did not move the car didnt want to drive but gears say drive along with transmission and oil light coming on. Easy drive told me to take it into **** servicing across the street and they will fix the issue. Easy drive has been taking car of the finances when it comes to their car. Easy drive gave me a rental for the time being. I Received my car & was told it was a chip that wasnt reading and needed to be changed. My car 2 weeks later does it again with the transmission light coming on I told easy drive they go in see what the problem is they said nothing due to the light not showing when they received the car. Went to go get my car back and less than 2 weeks again the transmission light comes back on which was last Saturday March 23rd. I go in drop the car off get put in another rental **** calls and explains that easy drive will not be paying for my car to get fixed I have a one year warranty on top of that my car was never fixed from the beginning. I was sold a lemon and easy drive & **** want me to come out of my pocket to fix their broken car when I was damaged in the beginning. I was also told in the beginning if I dont like my car I have 7 days to return they didnt want to abide by that. When I went to go take my car in the second time easy drive told me if this situation happens again we will switch you out into another vehicle. Ive had this problem going on 3 more times and all easy drive is doing is telling me their not doing anything about it nor are they paying and I was also hung up while speaking to easy drive.

    Business Response

    Date: 03/29/2024

    The first rental coverage was covered under goodwill, as the customer has no rental policy. The current issue is a purge valve which Easy Drive has gotten with the **** dealership and quoted at internal cost for further goodwill. The vehicles current power train coverage does not cover a purge valve. The customer not counting the mileage used on the rental has put ***** miles on the vehicle since purchase. All goodwill available has been passed onto the customer. If the customer would like to take advantage of internal cost goodwill the cost of repair drops from $680.85 to $492.31, they can schedule it with ******************************* in the **** Service.

  • Initial Complaint

    Date:02/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/2023 Paid: $800 down $100 a week I paid out $1200 all together. For a 2012 Honda CR-V that had over ******* plus miles. I let my sale worker *** know that I was having car trouble the same day that I purchased the car. And asked for a list of things that was fixed on it and half of the things that they said were fixed were actually not really fixed because after two weeks of having the car I had to get an oil change and my oil life signal still didnt change and my car didnt even have an air filter. I also filed a ucc 1 that they wont acknowledge. My car was repossessed on 2/4/2024. Without information to get my car back or my belongings

    Business Response

    Date: 02/19/2024

    We will always strive to respond to our customers request or complaints. As with **********, we have numerous documented attempts to contact her about her account. Our calls were never returned. ********** was given all the information needed to bring her account back to good standing and redeem her vehicle. If more information is needed by **********, she may call at any time and her questions will be addressed. 

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. During the bad times of Covid I was able to save $7.500.00. I had went to ******** ******** as I had always done. I asked for a car without a payment and they refused. I was then sold a Lemon and later told it belonged to drive time. The car only lasted a few months and had blown up. ******** ********* advised me I would have to take it up with Easy Drive. I have made numerous attempts to make this right. I was let go from my job at ****** ******* I was scammed and sold a lemon. PL. I have filed a complaint with ******** **** ****, They decided to ignore my complaint and concerns. Please help. I am now currently living at ****** ***** without a dime, I am hoping a partial refund can be given, or I am allowed trade A Car. Please. God Bless, Gabe. I would like to ask ******** **** **** to reach out to ******** ********. I feel once this is discussed they will be able to make this right. Regards, *******

    Business Response

    Date: 06/21/2023

    Customer came to the dealership looking for a cash vehicle, we did not have a vehicle that fit the customers cash budget. As with all customers we offered a vehicle with financing options within the credit parameters of the customer. Customer has mechanical coverages as well. If the customer would like to try and trade the vehicle they are always welcome, provided the lenders will extend a loan. No refunds are in our policy or permitted under these circumstances. We are always happy to assist customers within our capacity.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've paid over 6k on my car within a year and a half of having it. My warranty was extremely short. (Mileage warranty) The warranty did go for anything that was actually wrong with the car. A month after purchasing my car the engine began to come on and every since there has been problem after problem. When I called they said there was nothing they could do. I have spent over 2K fixing things on the car (2017 Hyundai Elantra). Recently, I lost my job and fell behind on payment about $800 behind. When speaking to the manager to figure something out she absolutely rude and in helpful at all. She blocked me from calling their business phone because I was upset that nothing was being done about my car. Today when I picked my car up after they had it for ONE WEEK, the battery to my was completely dead. They had to jump start it for me to drive off the lot. When I suggested they should do something, the business manager told that they don't have to do anything to fix it. I am now having to ask around to get help so I can attend work. I went to Advanced Auto Parts who let me know the battery was completely dead. Once calling them they still refuse to help me figure out a solution to a problem they obviously cause. My car was running completely fine until they pick it up. Nothing was wrong with my battery. I would like to be reimbursed for it.

    Business Response

    Date: 01/06/2023

    Business Response /* (1000, 10, 2022/12/02) */
    The company does not warranty battery's beyond manufacture coverage. The customer has owned the vehicle since Feb 2021. Battery's fail unfortunately and are considered owner maintenance issues.

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