Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband placed a order for one bottle. He got a confirmation email but it was for 6 bottles. So he calls them back and cancels the order. We got an email about the cancellation confirmation. The emails are 8 minutes apart. We were charged even though we canceled. Then we were charged again on January 9th then again in February. Our card is now being charged again in April for December and January. We have no merchandise from these people because we canceled in December

  Business Response

  Date: 05/07/2025

  Hello,
  
  We sincerely apologize for any inconvenience this may have caused you. However, we do not seem to have an account under the email you are emailing us from. 
  
  To help us better assist you with your inquiry, may you please provide the following information  for us to look up the account:
  
  - Name:
  - Email:
  - Phone number:
  - Product name:
  - Order ID:
  
  Thank you
  
  

  Customer Answer

  Date: 05/07/2025

  My husband is the one that ordered it. His information is in the 2 emails in the attachment that I gave the first time.

  ******* *****

  *********************************

  We have an order number not an account and the confirmation of it being cancelled all in the attachment that was sent the first time

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23291113
  
  I am rejecting this response because:

  My husband is the one that ordered it. His information is in the 2 emails in the attachment that I gave the first time.

  ******* *****

  *********************************

  We have an order number not an account and the confirmation of it being cancelled all in the attachment that was sent the first ***

  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/08/2025

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23291113
  
  I am rejecting this response because: after my husband canceled the transaction on the same day 8 minutes after the transaction was made, this company charged our card again on January the 9th, and then charged our card again on February the 10th. We had to canceled his card because they would not stop charging us. I have been fighting this now going on 5 months. I am curious of who else they have done this too.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from them and they mailed it but when they mailed it they sent it to someone else(meaning they addressed it to a ***** ***** at *********************) i have a picture of the package with the tracking number they gave me and all the paperwork from the post office. I have called them multiple times and tried to get my money back they say they issued the refund on march 26, 2025 I called my bank and they are yet to receive anything. They keep beating me around the **** telling me they sent it to finance and they will call me back in a hour only to never receive a call back. My bank will not refund me since I did authorize the transaction.

  Business Response

  Date: 05/20/2025

  Hello *******,

  Thank you for reaching out, and we sincerely apologize for the delay in processing your refund for (SuperFlow Glycogen).

  We have followed up with our billing department regarding your case. Please rest assured that we are actively monitoring the situation and will notify you as soon as we receive any information.

  Thank you

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23289415
  
  I am rejecting this response because they have told me multiple times that they are looking into it and I am still yet to receive any kind of refund. They kept telling me to wait ***** hours and they would get in touch with me and they never call. I just want a refund for a product I did not receive. 
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 05/30/2025

  Hello *******,
  
  I sincerely apologize for the frustration this delay has caused you. I completely understand how upsetting this situation is, and I truly regret any inconvenience.
  
  Please know that we are actively following up with our billing department and are prioritizing your case. As soon as we receive confirmation, we will reach out to you immediately with an update.
  

  Thank you

  
  

  Customer Answer

  Date: 06/16/2025

  I was waiting to get the check they said they were sending but I never got it that is why you have not heard from me because I thought they were going to take care of the money they owed me 

  Customer Answer

  Date: 06/17/2025

  Date Sent: 6/16/2025 2:54:07 PM
  I was waiting to get the check they said they were sending but I never got it that is why you have not heard from me because I thought they were going to take care of the money they owed me 

  Business Response

  Date: 06/18/2025

  Hello *******,

  I truly apologize for the long wait and completely understand your frustration. Waiting for months to receive a refund is certainly not the experience we want to provide our customers.
  
  We are still awaiting an update from our billing department, and I assure you that we are actively following up with them. I understand how important this matter is to you, and I appreciate your patience during this time. Ill make it a priority to keep you updated and will escalate this internally to ensure we get a resolution as quickly as possible.

   

  Thank you

  Customer Answer

  Date: 06/19/2025

  They asked me if I wanted a paper check or have it sent to my bank and I said a paper check and I have been waiting for a paper check but havent received anything so they said that they had sent it to my email 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23289415
  
  I am rejecting this because they said they were going to send me a paper check but they didnt they said that they sent it electronically and I dont have it yet it have been almost seven months now and I still havent gotten any money from them at first they keep saying they sent it back to the card but they said they never received anything and Direct Express comedically bank said they never got anything from them 
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered six months worth of vitamins in December. The beginning of January they deducted $239.99 from my account and sent me another six months worth of vitamins. I immediately called the company and cancelled the contract and returned the vitamins when they were received. At that time they returned half the money to my account. Near the end of January they again deducted $239.99. I called again and they have never returned my refund. Therefore, I am owed $358.98. I have called the company twice weekly since January and I am always told I would have the refund in three to five days and still nothing.Please help me receive my refund. Thank you for your intervention with this company

  Business Response

  Date: 03/06/2025

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************. It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of one bottle of Cleanse Detox Support in the amount of $59.99 and was charged $299.98 on 12/11/2024 and received 6 additional bottles of a product I did not order, Glycogen Support. I would like to return the products and receive a refund.

  Business Response

  Date: 02/17/2025

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2024, I watched a video with a doctor and ******** ****** advertising Glycogen On 12/13/2024 I placed an order for 3 bottles of Glycogen @ $39.99 12/13/2024 I received a receipt for an order of 6 bottles @ $239.99 12/13/2024 I immediately sent a cancellation for the order and requested a refund 12/13/2024 I received a confirmation of the cancellation of my ************** 12/13/2024 I received another email, stating the order could not be cancelled 12/19/2024 I refused delivery of the order of 6 bottles of Glycogen with the US *********** 1/1/2025 *********** stated they needed to speak with me and my bank's representative 1/2/2025 ******* representative called Glycogen. They hung up. ******* representative called back. Glycogen would not answer the phone call.1/2/2025 ******* instructed me to email Glycogen and tell them we were filing fraud paperwork.

  Business Response

  Date: 02/14/2025

  Hello ******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  

  Unfortunately, we are unable to assist you with your refund at this time. Please call us at the toll-free number **************, together with the bank on the other line so we can assist you further with the charges to verify that there are no ongoing disputes.
  

  Thank you

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm have been waiting for my refund for over 30 days. I've emailed them several times and received several emails several times (over 20). I've spoken with them at 6-7 times. They keep telling me give it 3-5 days. Then there was something going on with billing. They apologized. This has been going on too long. The original order date was Dec ****** for $239.99 + $39.99 I returned the product for a refund and canceled. Then on Jan11,2025 they charged my credit card for another $239.99 I never received a product. I call they say they'll canceled again and refund my money back to my credit card. They never did. That's a told $519.97 and they acknowledge it. I called again Feb11,2025. They're telling me that they refunded it was never received by the *******************. They're telling me again give it 3-5 days and they will call or email me with an update. They said that they could give me the billing department or a phone number billing. Everytime I call I get the same ref # F1267DF1E1 I spoken to Chip 1/28 **** 2/11 the email address that I was given for billing was *******************************

  Business Response

  Date: 02/17/2025

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************. It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.

  Customer Answer

  Date: 02/17/2025

  I don't accept their reasons. This is the same message/reasons that this company has been given me for over 4/6 weeks. I sure they are collecting money. You can't run a business with irresponsible financial department. I would like a refund of $519.98 ASAP. It's been too long. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22926934
  
  I am rejecting this response because: It's been too long I have been given the excuse since January 10 and it's February 17. It shouldn't take this long for you financial department to fix and return my refund of $519.98 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/24/2025

  Hello *********,

  Thank you for reaching out, and we sincerely apologize for the delay in processing your refund for (SuperFlow Glycogen).
  
  We have followed up with our billing department regarding your case. Please rest assured that we are actively monitoring the situation and will notify you as soon as we receive any information.
  
  We appreciate your patience and understanding, and we are committed to resolving this for you promptly. Should you have any additional questions or concerns in the meantime, please dont hesitate to reach out.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22926934
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 26, 2024 I ordered 1 bottle of superflowglycogen product at $39.99. My credit card was charged $279.98 and 6 other bottles were mailed to me. I called the company and requested a refund who advised to return the items without opening. I mailed the package back on Dec 11, 2024 but has not received my $279.98 refund. No one answers on their phone# **********. Please see copies of their email and **** tracking# ********************** attached. Thank you! ****** *****

  Business Response

  Date: 01/07/2025

  Hello *****,
  
  We do apologize for the confusion. The standard price for a single bottle of SuperFlow Glycogen is $79.96. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.88. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.98 when considering the total cost divided by the six bottles included in the package.
  
  We also note that alongside your purchase of the SuperFlow Glycogen, you ordered two bottles of SuperFlow Detox for $39.99. We understand the importance of clarity in pricing, and we regret any confusion that may have arisen regarding these purchases.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22761887
  
  I am rejecting this response because:
  Superflowglycogen still has the first option to credit $279.98 as the package was returned to them unopened. They also verified that the package was received in their warehouse. They need to credit my account $279.98 as I have not received a credit from my bank. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/08/2025

  Hello *****,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.