Complaints

This profile includes complaints for LipoMax's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LipoMax

  PO Box 90129 Lakeland, FL 33804-0129

• 

  LipoMax

  11870 62nd St Largo, FL 33773

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your kind consideration,I am requesting a full refund in the amount of $1,127.54. This includes: $314.58 6) bottles plus 12) bottles $423.73 on order #****** (I am assuming the extra charge was for the buy 5, get 7 free; although I NEVER received a confirmation for such a transaction, but its the only thing I can think of for this extra charge on my card that NEVER received a confirmation for.)PLUS: $389.24 for #***** the DUPLICATE your Last chance to order, email which made me think my order didnt go through. (Your fault, but I have to pay to ship back?!?) YOUR product does NOT work, your ad (which I taped) is full of lies. NOT 4 ingredients, NOT losing any weight: NONE whatsoever! FREE shipping, two guarantees (one says 60d & send bottles back; the other says unlimited lifetime & dont have to send bottles back) Ive tried many times over a week to contact you via the email in the ad: ********************************** and they kept getting bounced back to me. And many others, so many as a matter of fact, I believe Im going to refer this not only to the BBB, but also the ************************* Im a 70yo retired teacher who cried throughout the presentation believing my prayers had been answered. I just need to know where to ship it back: the information I have from my screenshot says: ************************; but the box says: Returns ****** *************************************************************. Again, thank you for your kind consideration & super speedy response, ******* ******

• Initial Complaint

  Date:10/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After taking Lipomax for 5 weeks I started having headaches, nose bleeds and clotting, and very high blood pressure. After a week of trying to figure out the cause I stopped taking my Lipomax and within 2 days my issues greatly lessened and were completely gone after 4 days. I tried returning my products per their instructions to ********************************** and my emails were rejected. I also reached out to Dr. **** ***** who emailed me initially claiming to be committed to my success and advising me to email her if I had any questions. Her email is ************************* I received no response. There was no phone number to call. I purchased the 6 bottle pack and the additional 5 for a reduced price and was to provide me with the unlimited timeframe for returning the product which was otherwise limited to 60 days. I attempted to return even before the 60 day timeframe. Also their documentation regarding returns said it must include the packing list and all bottles including empty. I did not receive any paperwork or instructions just the bottles with instructions so small I had to use a magnifier to read. I threw out my empty bottle as they never advised it would be needed for a return. I wasnt thinking of returning the product when I purchased it. I have 10 bottles and 9 are unopened.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered LipoMax and received the product. There is a 60- or 90-day (advertisement for product said 90-day) 100% money back guaranteeno questions asked. I ordered in September. The product absolutely does not work (for me) and there is no working contact info to request refund of $588.91. The website server denies all of my email attempts and the phone numbers do not answer. I have left several messages with no return call. Having looked at the BBB website, I realize now that this is a scam. Do I have no recourse? $588 is a lot of money for someone like mefixed income, husband in nursing home. I charged this product on my credit card and it is a charge listed as Diabetes Health. Shall I dispute with credit card company, or is this the correct avenue? I do not have Diabetes, by the way.

• Initial Complaint

  Date:10/16/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** SAYS THIS IS A SCAM, THE ***** WAS FAKE, THE PRODUCT WAS NOT APPROVED BY A DOCTOR AND NO ONE GETS A REFUND,!!Ordered on Aug 13th 2025. Called the next day to cancel and was told that they did not have an order for me. That order was $321.20 Called everyday for a week and no one answered the phone!!! ORDER #****** My charge **** came and i had 2 charges from them $321.20 AND$432.63 I DID NOT ORDER ANYTHING FOR $432.63 !! PANIC TOOK OVER, TRIED TO CALL, NO ANSWER!! Therefore when a package arrived from Lipomax I refused the order, and it was returned, I enclosed the receipt for the return BELOW. Tracking #********************** The advertisement I saw was on ******** and depicted a Doctor and Opera, now I read on ******, IT WAS A SCAM. AI CREATED ***** IN THEIR ADVERTISEMENT!!! i also read they are not giving refunds as promised!!SOMEONE NEEDS TO SUE THEM AND GET EVERYONES MONEY BACK. !!!!!!

• Initial Complaint

  Date:10/15/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and charged 9/21. Requested to cancel order before shipping with no response. Never received order number. Never received tracking information. Only got solicitation emails flooding in from various email addresses including ************************************** and ************************* Emailed these back with no response also. Emailed both support emails provided on website to return products and both emails are fake. Website 60-day money back guarantee. Unable to contact any way to request product return for guarantee. THIS IS A SCAM! Charged $160.68 and $234.55 from cartpanda. Emailed cartpanda after my dispute was denied by ******. No response.

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the product in the first part of August. On August 30, 2025, I sent an email to what I thought was the company and asked them for my money back. The product did not work as I had hoped. In fact I gained 5 pounds instead of losing it like they advertised. They had a money back guarantee and I was asking them to honor that. They got back to me and offered me 50% of my money back and that I could keep the product. I replied that I wasnt interested and I again stated that I would like them to honor their moneyback guarantee. I hadnt heard anything from them and on September 11 I again emailed them and asked them to honor their moneyback guarantee. I heard nothing from them over the weekend and sent them another email message on September 15. I have not heard anything from them. I just tried calling their customer service number and they hung up on me. I still would like them to honor their money back guarantee. The total I would like back is $303.95. I hope you can help me.

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered & received product awaiting a coaching call for instructions on how to use product. No one called at the appointment time. I tried calling them but could not get an answer or callback. Then upon researching the company, I found poor ********************* Including the use of phony AI generated endorsements by ************************* I followed instructions for returning product, but could not obtain the required return authorization.

• Initial Complaint

  Date:10/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product was supposed to help with weight *************** loss occurred. None at all. Coaching, "couldn't get through," and yet I get many spam calls a day. Product is another scam and email listed on site comes back undeliverable.

• Initial Complaint

  Date:10/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the product within the correct time frame. I sent the product back on 8/26/25 and **** delivered it on 8/29/25. I have supplied the tracking number from ****. I returned all bottles as instructed, both used and unused,. I followed the return policy exactly as stated in Step 3 of attached supporting documents. There was never a requirement of an RMA number needed. Now I am being told that I will not get my refund. The company has the product verified by the **** tracking number.

• Initial Complaint

  Date:10/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regard to a purchase that I made on 8/28/25, order number ****** for the LipoMax drops. While in transit I had changed my mind about using them. When the package arrived there was no packaging slip. I called the phone number on the bottle and got instructions on how to return the item for a refund. I returned the package via **** on 9/8/25. Per tracking number the item was received. I have yet to get my refund. The email posted as their customer service email is fake. ********************************** does not go through. I am really upset at getting scammed. Liveand learn. But this company is not to be trusted.