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Business Profile

Manufactured Home Park

CRF Communities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Park.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother resides at ************************************************************************************* an her name is **************************. Please see the attached letter regarding the issue she is having at this location . The organization is CRF resale community. I an worried for her safety and need help.

    Business Response

    Date: 07/10/2024

    The customer had informed us they would respond to let you know this issue had been resolved internally. Could you please confirm with the customer?

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 7 and 8 CRF constructed a drainage ditch behind the house next to mine. It empties into a large commercial sized culvert installed in my backyard. I would like CRF to connect the drainage ditch behind my neighbors house to a sub-surface drain line to the street. *********** is wide open right now and creates a standing water hazard. I have contacted the Polk ************************ and sent an Environmental Tech to inspect the property. They agreed with me and also found some other potential issues. I have contacted the *** and are aware of the situation, they are also advising me. I have tried to contact VP *********************** but to no avail. Thank you

    Business Response

    Date: 03/01/2024

    **********************,

    Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. After our phone conversation on February 28 we are confident that we have a plan to resolve the issue you are having while providing proper drainage for neighboring residents. Thank you for your willingness to come up with a solution with us. We appreciate your patience while we implement this plan.

    Customer Answer

    Date: 03/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sewage line past the cleanout valve on our neighbor's lawn has been destroyed by roots. This is causing raw sewage from our home to back up onto the grass and run off from the grass on to the street. We called in a plumber 48 hours ago at a cost of $407 to determine the cause of this issue.

    We have provided CRF with the information and photographs showing that the position of the clean out valve and where the sewage pipe is broken due to roots growing through it. No one is getting back to us. This needs to be fixed by CRF.

    Business Response

    Date: 11/17/2022

    Business Response /* (1000, 5, 2022/11/07) */
    Our Operations Manager and Wastewater Operator met with these residents on 11/1 to assess the situation. They worked through resolutions and repair options with them. The Operations Manager then followed up on 11/3 to finalize the plan (she had to leave a voicemail). We are currently waiting for utility locates to be completed by the local utilities company. We have communicated with the residents and are working on a resolution.


    Consumer Response /* (2000, 7, 2022/11/07) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Contingent upon us not being presented with a bill for this.

    Once the ground was opened up it was determined that the source of the blockage was from the neighbors sewage pipe and leading out to the road. There was no involvement from our side of the drainage system.

    This clearly was an issue originating from our neighbors lot. We did our due diligence by paying for a plumber to investigate the causative factors. Since it has now been determined that this issue was not on our lot, this absolves us of any financial liability in this matter.

  • Initial Complaint

    Date:09/16/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here in bullets:
    - Date of transaction: between End of April and September first days
    - I paid $ 3,200 as commission + $ 466.58 held by the company as lot rent fee
    - I incurred in extra costs that weren't budgeted (but in case I get the refund of the commission + the lot rent fee in its total, I will not claim)
    - I am not satisfied about the moral, ethic and professionalism of the sale office in Sebring, FL, its representative and her supervisor and the way they handle the sale of my house. Including rude behavior towards me and my husband.
    - The business didn't try to resolve the issue, but blamed that everything was a misunderstanding between me and their representative at the CFR sale office in Sebring, FL
    - There wasn't transparency of their procedures and information were given little by little in time and always in contradiction with the previous given.

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