ComplaintsforPublix Super Markets Corporate Office

• Initial Complaint

  09/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased free style LibreLink at Publix for 114.00 for two both of them was damaged I called the number on the box and basically I feel as though I'm not getting any where

  Business response

  10/18/2021

  Business Response /* (1000, 5, 2021/09/23) */ Customer Care Specialist contacted Mr.******* regarding needing more information. Mr.******* informed the Specialist that the company of the meters had sent two new meters through ***** and this has been resolved. Due to the conversation with Mr.******* we have closed our case.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This was an in store purchase and the address is 19221 N Dale Mabry Hwy, Lutz, FL 33548. It was on 7/3/2021 and totals $70.92. After the cashier had scanned my items, I realized that everything was either moldy or was leaking so I couldn't use it. I tried to tell the store that but they said there was nothing that they could do. I have been trying to get my money back for a while. I just want my money back.

  Business response

  10/14/2021

  Business Response /* (1000, 5, 2021/09/22) */ From Address: Tom J******* <***************************> Received: 2021-09-21 17:46:47 To Addresses: [email protected] CC Addresses: ********************** Subject: Re: Standard - Case Ref # ******* - STORE - MGR/DM/RD - INITIAL Attachments: Customer Care, I called Ms. ******** several times today and left a message for her to call me back but I did not hear back from her. I will try to get in touch with her again tomorrow. *************************************************** From Address: Tom J******* <***************************> Received: 2021-09-22 16:05:24 To Addresses: [email protected] CC Addresses: *********************************************** Subject: Fw: Standard - Case Ref # ******* - STORE - MGR/DM/RD - INITIAL Attachments: Customer Care, I have tried again today to call Ms. ********. I have not been able to reach her and she has not returned my call. Dear Ms. ********, My name is Tom J*******. I'm the new store manager of the Publix at Lutz Lake Crossing. I'm so sorry to hear that you have had some trouble receiving a refund for some products that were purchased on 7/3, that did not meet your satisfaction If you would please contact me here at the store, I will be happy to assist you by providing you a refund for the items that were damaged. I can be reached at 813-949-3882. Again, I do apologize for any inconvenience and I look forward to hearing from you. Sincerely, Tom J******* Store Manager Publix at Lutz Lake Crossing

• Initial Complaint

  08/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited Publix this morning for a cake and other things, before going to breakfast to celebrate my son in law Birthday. This store was one of my favorites places, I come to purchase and do instacard a few times a week. After paying cash for my items, I did a separate transaction for a ****** gift card because I wanted to pay with credit card. The girl that works at the self checkout was helping me. The register keep thinking and not moving forward, she said give me the gift card go get another one I'll take it to customer service and you go there. Don't worry you already paid. I got the ****** gift card, see the girl telling the one at the customer service to sell me the gift card. immediately a manager came and she said. Can you check that she paid the items in her cart, she said she did... that was embarrassing. I do digital receipts so I'm pulling it but she insinuated I was stilling and the manager didn't do nothing about. I was crying and said maybe is time to go to another sto

  Business response

  10/01/2021

  Business Response /* (1000, 8, 2021/09/07) */ BBB of Central Florida Attn: **************** Consumer Affairs Representative 1600 S. Grant St. Longwood, FL 32750 Re: Case #***** ***: ************* We received the above complaint on August 23rd, 2021. The information provided to the BBB did not include a store location. We called the customer at ************ on 8/24 and also mailed a letter on 8/24 to receive more information to further investigate. We have yet to hear back from the customer. Due to not hearing back from the customer we have closed our le on this case. Please have the customer reach out to us at 1-800-242-1227. If we may be of further assistance in this matter, please do not hesitate to contact our Customer Care department at 1-800-242-1227. You may also contact us via email at WVWN.pUl')llX.COITl/COI1l&CI or write us at Publix Super Markets, lnc., P.O. Box 407, Lakeland. FL 33802, ATTN: Customer Care. Please be sure to reference your case identication number. We look forward to serving and meeting all your future needs.

• Initial Complaint

  08/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Publix Deli Department @ 1905 Scenic Hwy N Ste 4000, Snellville, GA 30078 I have had uncountable moments of bad customer service. My last complaint was to the assistant store manager last week. The employees in the Deli are rude. The items requested are never in stock. The hot food line always looks horrible with dried up food. I have to drive to another side of town if I want fresh deli food with great service. This department needs serious training on how to run the deli and how to provide excellent customer service.

  Business response

  09/21/2021

  Business Response /* (1000, 15, 2021/09/21) */ Keith *********** District Manager spoke with Ms. ******** on 8/17. Talked about Deli concerns. Keith apologized again for lack of product, poor service, and poor-quality products. Keith ensured he would follow up with local Deli and store management to ensure improvements are made. Due to Keith contacting Ms. ******** and resolving concerns, this case has been closed on our end. Consumer Response /* (2000, 17, 2021/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Before let me express how much I l enjoy shopping at Publix and Have always acknowledged and appreciated their customers always right no matter what policy I am just disappointed in this Past experience I encountered with my store The lake Gibson Publix on 98 north in Lakeland FL. On Friday July 9th after the long hectic week that it was I decided to have something easy and non hectic for dinner so I called up.my local lake Gibson Publix and ordered 4 in a half Subs for my family for dinner.As I started my order I let the deli associate know that I was keeping simple all of them.were going to be the same with the exception of to be half which was for my little girl. I ordered them with lettuce, tomato, onion, pickle specifically expressed.no kind of peppers and no Olives they all had no lettuce and tons of olives so after my husband Tony got home I discussed.with him and he said well honey I sure think you should bring it to their attention I am sure.they will make it right.

  Business response

  09/14/2021

  Business Response /* (1000, 8, 2021/08/24) */ We received the above complaint on August 11, 2021. We shared Ms.*******'s concern with store management. Assistant Store Manager, Nate W******* contacted Ms.******* by email on August 13 to apologize and offered her a refund and a $25 gift card. Due to the case being resolved between Ms.******* and the Assistant Store Manager we closed our file on this case.

• Initial Complaint

  07/25/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered Publix catering for my son's 2 birthday party. Popcorn chicken platter was one of the catering items. After the party was over, adults bit into the chicken and it was raw. More than 20 individuals are raw chicken, most of whom children.

  Business response

  08/27/2021

  Business Response /* (1000, 8, 2021/08/12) */ See Attachment Re: Case *********: ************ Thank you for taking the time to follow-up on this customer's concern. On July 9th, 2021 Mr. ************ called in to express the concerns he shared with the BBB. His concerns were shared with Store Management, the Store Manager Michael L******** spoke with Mr.****** on 7/12. A resolution was met and the case has since been closed. If we may be of further assistance in this matter, please do not hesitate to contact our Customer Care department at 1-800-242-1227. You may also contact us via email at www.publix.com/contact or write us at Publix Super Markets, lnc., P.O. Box 407, Lakeland, FL 33802, ATTN: Customer Care. Please be sure to reference your case identication number. We look forward to serving and meeting all your future needs.

• Initial Complaint

  07/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/8/21 at approx 6p I went to The Publix supermarket @ Sunshine Square in Boynton Beach FL. Its located at the SW corner of Woolbright Rd and Federal Hwy. I went in to purchase a $12 money order with my debit card. When I got to the customer service counter and asked for the money order; the representative said " Oh that's below the maximum, what is it for?" My response was "i don't see how that is any of your business ma'am". She replied with " Ok I'll get the manager". So the manager comes out, A lady by the name of Kristina I******,. Ms I****** proceeds to tell me that it's now a current store policy to ask the purpose of purchasing any money orders below $20 because the sore has been the victim of fraud. At that point i was livid so i asked to see her ID. She refused. when I told her that it was because I short change my rent by $12 she asked me to prove it! She then stopped me from looking for the proof and told me she wouldnt sell me a money order so i left the store

  Business response

  08/19/2021

  Business Response /* (1000, 10, 2021/08/12) */ See Attachment Re: Case #********: ************ Thank you for taking the time to follow-up on this customer's concem. On July 9th, 2021 Mr. ************ called in to express the concerns he shared with the BBB. His concems were shared with Store Management, the Store Manager Michael L******** spoke with Mr.****** on 7/12. A resolution was met and the case has since been closed. If we may be of further assistance in this matter, please do not hesitate to contact our Customer Care department at 1-800-242-1227. You may also contact us via email at www.publix.com/contact or write us at Publix Super Markets, lnc., P.O. Box 407, Lakeland, FL 33802, ATTN: Customer Care. Please be sure to reference your case identication number. We look forward to serving and meeting all your future needs. Consumer Response /* (3000, 12, 2021/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because the store manager said that there was no policy in place that requires a person to explain why they are purchasing a money order for less than $20 or prove anything, and the assistant manager just "took it too far but I'll use this as a teaching experience" Which says to me that she was out of line for profiling me so we will mention it to her. It is ok to profile, harass, and deny service to anyone that you feel looks like they shouldn't be here.. when I am a member of the indigenous people who were here before the United States was formed

• Initial Complaint

  05/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to get a product (chopped chicken liver) that Publix is showing at their stores and are advertising online. The stores are unable to provide the product even though it shows available in two hours. I would like Publix to either make the product available or stop advertising it as available. https://www.publix.com/pd/publix-deli-chopped-chicken-liver/RIO-PCI-120063

  Business response

  06/04/2021

  Business Response /* (1000, 5, 2021/06/04) */ This customer was contacted by Store Manager Stacie B******. A message was left letting the customer know that the store is committed to providing the requested chicken livers to the customer. A national meat shortage has impacted supplies of certain products, including chicken. On June 4, the store was finally able to order the chicken livers. The store plans to call the customer back once they are received. Should the customer wish to get an update, they should reach out to Stacie at (813) 626-7104. Consumer Response /* (3000, 7, 2021/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did refer it to the store and they did contact me. This doesnt change the fact that Publix corporate is advertising the product is available within two hours which it clearly is not. They should revise to show the product is temporarily unavailable or delayed. Consumer Response /* (2000, 15, 2021/07/08) */ From: Curtis Date: Sun, Jun 27, 2021 at 10:54 AM Subject: Re: BBB Complaint Case# 90285705 (Ref#111-51429485-90285705-11-8000) To: Better Business Bureau Please reflect that the store was finally able to get the product for me.

• Initial Complaint

  05/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From: ************************************** Date: Thu, May 20, 2021 at 9:40 PM Subject: To:******************* I'm having problems with Publix shopping app ***** my last 3 orders they charged me incorrect they charge me for products that are supposed to be free this is regarding buy 1 get one free they have charged me for the (supposed) free items.I'm hoping you can check into this for me I have sent them an email to know avail.I'm 76 & only have SS coming in I have been using them since December since getting out of the Hospital I'm getting over a broken wrist because not suppose to lift much weight the can goods get heavy I also just getting over a pacemaker implant. I didn't have anyone to help & this ***** was a good thing (no car). I doubt I'm the only person this is happening to. Please help no money for an attorney. I would really appreciate it. ***************************************************************************** Thank you for your help

  Business response

  06/16/2021

  Business Response /* (1000, 5, 2021/06/02) */ Customer Care reached out to customer leaving a voicemail with the info of Publix is not affiliated with *****. ***** is owned by ****** and to dispute any charges she would need to reach out to *****. Publix has partnered with********** for delivery/curbside. Due to leaving a voicemail we consider this case closed.

• Initial Complaint

  05/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife mistakenly bought a prepaid credit card as a gift to our nephew for an X-Box for $65 and it should of been for a PlayStation. After waiting 2 weeks for Publix Corp to clear this they now refuse to rebate the money. The card is still good, not opened and the PlayStation card was purchased from Publix. I cannot not believe Publix needs this money. Once again no good deed goes unpunished. Do not understand the problem.

  Business response

  06/25/2021

  Business Response /* (1000, 5, 2021/06/02) */ The phone number that is on file is missing one digit. We mailed a letter to customer to contact Customer Care to obtain additional information. The store location where the gift card was purchased was not provided and phone number customer can be contacted. Due to waiting on the customers reply we consider this case closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩