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Business Profile

Cabinets

Jorges Cabinets and Tile LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** failed to begin work on contract and failed to return $2,000.00 deposit. ***** advised he had been in prison and was behind in his work and asked for another six months delay. I requested refund of deposit but he refused. Expensive ****** learned.

  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted *****'s Cabinets and Tile LLC through an ad in the ************* that was delivered to our home in the mail in January 2024. My husband communicated with ***** through text and phone calls, and ***** came to the house to show him samples and give an estimate on a fireplace wall install in February 2024. ***** told my husband that the job would take 1-2 days and that he would be at our house by 9 am to get the job started on Feb. 14 2024. He required all payment up front. ***** arrived at noon or later on Feb *****, and the job was not completed. *****'s helper arrived before he did. He is not as skilled as ***** doing the work. They left everyday before 6 p.m. with minimal work done. By Feb. 17, the tile was almost completed, but the ** was not mounted properly, a tile was missing at the bottom of the wall, and tiles were cracked above where the mantle was supposed to go. The mantle was never delivered or installed. ***** took pictures before he left for the day even though the job was not completed. He was supposed to come back to complete the job on Feb. 20 by installing the mantle, securing the fireplace that was propped up on tiles only, adjusting the **, and adding the missing tile to the bottom of the wall. He did not return, giving excuses, and then stopped responding to my husband. We had to go to Floor and Decor to buy a box of tile to finish the areas of the wall not completed and had to order a mantle from Wayfair. I spoke with ***** from the ************* on 2/29/24, and she said she had another complaint about ***** recently and contacted BBB about this business also. She said you can call her to verify this if you need to. We have photos that we can mail to your office. The files are too large to upload. We are requesting a refund of $650 for the mantle that was never delivered, tiles we had to buy, a mantle we had to purchase, our time finishing the tile on the wall, securing the fireplace, and readjusting the ** mount ourselves.

  • Initial Complaint

    Date:02/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with **************** from *****'s Cabinets and Tiles LLC in early 2023 to install a closet and bathroom cabinets. I started making payments in April 2023. I paid in full for the closet (approx. $6,800) and had a final payment of about $600 left once the bathroom cabinets were completed. **************** finally came to start work at my house in early June 2023. He only installed part of the closet, and even sent me a video detailing the elements of the job that he would have to complete upon his return (drawers, accessory racks, hanger racks, etc.). He never came back to finish the job. I even offered to pick up the materials he had ordered to have someone else finish the job. I now know he received the bathroom vanity/cabinet materials from the vendor and just never came to install them. I tried to contact **************** multiple times, and every time he would go weeks without getting back to me until he would respond with a new excuse. I have not heard from him since August of 2023.

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jorge installed a wall, fireplace and lighted floating lights. Within a year the lights stopped working and after several requests, still never came to resolve. We discovered the floating shelves were installed incorrectly. One shelf as already fallen off the wall twice as he only uses glue to hold them up! They all will collapse over time damaging not only the shelves themselves but items on the shelves. We asked him to reinstall them properly, and he ignored us. We request he come and reinstall all the shelves properly and fix the lights.

  • Initial Complaint

    Date:12/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the day of October 1st, 2022 I signed a contract with Jorges Cabinets and Tile to remodel my kitchen. The contract stated that I would pay in three parts, last payment due at the end of the 1st day of the installation of the cabinets. All the payments have been made but the person did not show up to finish the work. Multiple calls and text messages sent to this person but he stopped answering.

Jorges Cabinets and Tile LLC is NOT a BBB Accredited Business.

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