Business ProfileforThe Preserve at Lakeland Hills
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4920 State Road 33 N, Lakeland, FL 33805-9531
- BBB File Opened:
- 8/1/2018
- Alternate Business Name
- Preserve at Lakeland Hills
- Contact Information
Principal
- Property Manager
Customer Contact
- Property Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Nancy G
12/01/2021
Soy residente del Building 18 Apartamento 105 de la propiedad La Reserva en Lakeland Hills en Lakeland Florida, el dia 10 de noviembre de 2021 en horas de la mañana me acerque a la administracion del Conjunto y me atendio la funcionaria Carmen y la Administradora, ya que el dia 9 de noviembre me llego una carta de color rojo (como alerta) informandome que debia un valor de $544.13 dl y que me acercara si tenia alguna dificultad para pagar este excedente debido a la pandemia COVID 19, sin embargo, quede muy preocupada porque se que esta pandemia ha sido una crisis dificil para todas las personas, pero nunca deje de pagar mi Renta Mensual o aquellos valores como el agua y alcantarillado que vienen facturados en el mismo recibo que me envian a mi correo personal, por esta razon ​este dia 10 de noviembre de 2021 lleve los soportes de Enero a Noviembre del año 2021 de la factura mensual y de los pagos que yo misma realizo hasta 2 o 3 dias antes del (1) primero de cada mes. Expuse mi caso ya que no estoy de acuerdo con este valor y no me supieron decir la razon por la cual este aparecia en mi cuenta. Me informaron que dejara los soportes y que iban a realizar las respectivas correcciones, llamandomen en dias posteriores. Al dia de hoy (1) de diciembre de 2021 con gran sorpresa aun sigue apareciendo este saldo en mi cuenta y tampoco me han llamado o me han dado una respuesta favorable de mi queja hacia este valor. Por lo anterior, pido por favor tener un control exhaustivo de que esta pasando, ya que este dia no fui bien atendida por ningun funcionario de la Administracion del Conjunto y para salir del paso me dijeron que dejara los soportes, los cuales a la fecha no los han revisado y por supuesto tampoco con una respuesta favorable.
Translated by BBB representative:
I am a resident of Building 18 Apartment 105 of the La Reserva property in Lakeland Hills in Lakeland Florida, on November 10, 2021 in the morning I approached the administration of the Complex and was attended by the official Carmen and the Administrator, since On November 9, I received a red letter (as an alert) informing me that I owed a value of $ 544.13 dl and that I would approach if I had any difficulty paying this surplus due to the COVID 19 pandemic, however, I was very worried because I know that this pandemic has been a difficult crisis for all people, but never stop paying my Monthly Rent or those values ​​such as water and sewage that are billed in the same receipt that they send me to my personal email, for this reason this On November 10, 2021, take the supports from January to November of the year 2021 of the monthly invoice and the payments that I myself make up to 2 or 3 days before the first (1) of each month. I presented my case since I do not agree with this value and they could not tell me the reason why it appeared in my account. They informed me to leave the supports and that they were going to make the respective corrections, calling them in later days. As of today (1) December 2021, with great surprise, this balance still appears in my account and they have not called me or have given me a favorable response to my complaint towards this value. Therefore, I ask please to have an exhaustive control of what is happening, since this day I was not well attended by any official of the Administration of the Complex and to get out of the way they told me to leave the supports, which to date do not They have reviewed them and of course not with an answer
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