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Business Profile

Storm Windows and Doors

Florida Window & Door

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Windows and Doors.

Complaints

This profile includes complaints for Florida Window & Door's headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Window & Door has 5 locations, listed below.

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continued numerous advertising calls daily for florida window and door. I block the numerous numbers used and a new one is used. I live in ******* with a florida area code so the calls come in at 6am and other unacceptable times and multiple times daily for the past several months. This is now abuse that the call so many times. I should receive compensation for the interruptions to my sleep and work.

      Business Response

      Date: 07/19/2025

      We have removed customer froM our database and apologize for inconvenience 

      Customer Answer

      Date: 07/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not trust this company! They will constantly harass you after you have repeatedly told them 5 times not to call again. I told them last time they called if they called me back I would pursue charges for harassment. Yet again they called me today. I warned them yet again if they call me I WILL PRESS charges for harassment. We had an appointment, I tried to cancel because we were not ready, they Representative would not cancel appointment, after 4 times telling him no and he kept on I told him if anyone showed up to my house I would call the police. Since then I have had at least 6 calls...

      Business Response

      Date: 06/23/2025

      We apologize for the inconvenience and will remove customer from our database. 

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I must start off by saying that my biggest mistake was not checking this website before I hired Fla. ****************************** This has been an extremely frustrating and disappointing experience. From missed commitments and unfulfilled promises to contamination of my home and continued follow-up issues, I feel this process has lacked the professionalism and care the company claims to provide.The salesman told me anything I wanted to hear to make the sale and after months of asking for a sample of one of their windows,which was promised by my salesperson who ,of course is no longer with the company, someone finally came over with glass samples. It was a joke. The entire process was a joke from start to finish. DO NOT USE THIS COMPANY!!!!!! Repeat DO NOT USE THIS COMPANY!!!!!!!!At this point, Im seeking accountability and a resolution

      Business Response

      Date: 06/22/2025

      We will contact customer 

      Customer Answer

      Date: 06/25/2025

      Fla. Window & Door insist its my fault that I got something that I did not want or believe I ordered. I made a decision based on the expertise of my sales person who just never bothered to clarify that information on my contract and Fla. Window & Door says its my own fault that I didnt check. So Im going to just pay them, reluctantly, but legally I must. I would like to keep my complaint on the website for others to see.
      Please let me know if thats possible

      Thank you, ****** **********

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had windows replaced on 5/5/25 by Florida windows and doors. It was during this installation we noticed and made on site employees aware of tile work that was damaged during a windows replacement in guest bathroom shower. There are several places where the grout is cracked. On this day a person whom introduced himself as the job ******* stopped in and we showed him the damage as well. He proceeded to take pictures and told us that someone would be in contact with us shortly to correct this damage. That was on 5/5/25. I have sent emails, messages and ******** messages and have received no response.

      Business Response

      Date: 06/06/2025

      We will have our *********************** contact the customer to address issue.

      Customer Answer

      Date: 06/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

      Customer Answer

      Date: 06/09/2025

      I was expecting a call from the business in question

       Was there a time frame,? I havent hward anything from them.

      Business Response

      Date: 06/19/2025

      Per the terms of the contract we are not responsible for tile repair. We will contact the customer to address the issue. 

      Customer Answer

      Date: 06/20/2025

       
      Complaint: 23430359

      I am rejecting this response because: this was damage that was done when they removed a shower window and damaged the tile in that shower. The project manager took pictures and indicated to us that  someone would be in contact with us. We have had no calls or emails returned. This is absolutely unacceptable from a company that we've paid several thousands of dollars.

      Sincerely,

      **** ******

      Business Response

      Date: 07/14/2025

      We will contact customer to discuss issue.  However, per the terms of the contract we are not responsible for damage to tile. 

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had impact windows put I. My condo. I was having Florida Window and Door come out and invited a friend over to meet with the sales person. She decided to purchase the windows also and the sales person put me down for a referral. It shows on my Florida Windows and door app that I referred her on 6/14/24 She has since had her windows installed and the referral still shows as unverified. I have called at least a dozen times and ******** from their office has contacted corporate numerous times. I was supposed to get a call back from a ***** in the referral **** for months now. No call, no referral. Still shows as unverified on my app. This is an absolute fraud. They say what a great referral program they have but totally ignore it until I guess they hope you give up and go away. Makes me concerned that my windows are not what they say. I can forward my FW&D app showing the referral and a letter from the woman who I referred. I am also told the sales person no longer works for them. Her name is ***** ******. Thank you for your help. ***** ******

      Business Response

      Date: 05/19/2025

      We apologize for the confusion the customer was contacting the wrong department. We will send out her referral check within next 14 days. 

      Customer Answer

      Date: 06/01/2025

      I did receive the referral check they owed me but I do not like their response that I was contacting the wrong department.  I contacted Florida Window and Door and their representative ******** did everything she could do to help me.  She was contacting the referral department herself and was shocked I was not getting a call back over and over again.  So I received the money and Thank you but they are not being truthful about the reason for not sending it in the first place.  Thank you for your help ***** ******

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I ordered windows and doors from this company over 2 years ago and they still have not installed them. I have tried to contact this company several times and no one will give me a straight forward answer on why. They have been paid in full when I originally placed the order almost $8,000. I would like them installed or my money back

      Business Response

      Date: 04/25/2025

      We will contact customer to advise of status and resolve any questions or concerns.

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The workmanship is shabby, glass left on ground, work not completed and wrong parts ordered on SEVERAL occassions. Need inside s**** cover moilding missing on front door when istalled, missing for 8 months. Pictures sent, molding taken as example, and still not ordered correctly after four appointments.Window frame damaged by employee on repair of window, company has not installed and company has not ordered replacement that our warranty guarantees, so far as we have know about. Can not get confirmation.Window not installed.I have had four different appointmemnts after installation to fix problems, with four different technitions over 6 months and they still have not corrected ther installationn problem or cleaned up their mess of broken glass.

      Business Response

      Date: 04/19/2025

      We will upgrade this complaint to management to ensure service is done correctly. 

    • Initial Complaint

      Date:02/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I initially purchased the windows, I was working with a salesman named ****** *******. He assured me that the installation would be done from the inside and that there would be no damage to the exterior of my house. Based on this assurance, I proceeded with my purchase. However, when Florida Window and doors came to the do the install, I learned that my screens had to be torn, and my shutters had to be removed in order to complete the job. Neither of these issues was communicated to me beforehand.I paid ****** to install 11 windows. Well they only installed 10. They said one window came in with the wrong size. I then asked for a refund on the window but they have not responded. I traded email correspondence with their accountant ********. She assured me that the director ****** would call me. He never did even though he told her he left a message for me. When I finally spoke to ****** he assured me he would make it right and call me next week. After many ignored text and calls, I gave up trying to contact ******. We are now in February and I do not have a refund for my window that I paid for that was never installed. Also I gave Florida Windows and Doors an invoice for repairing my screens and replacing my shutters. I feel they should be responsible for these repairs since they caused them. They have not paid for this either.The company has not tried to resolve the problem or make anything right. The salesman lied to me and they still owe me a refund for a window and for fixing what they broke.

      Business Response

      Date: 02/25/2025

      We will contact customer to resolve. 

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold windows and 1 door. The company took more than 6 months to begin the project during which my home sustained more damage due to work not being completed in a timely manner. The company is now trying to place a lien on my home and no work has even been started.

      Business Response

      Date: 02/02/2025

      We will contact customer to address the complaint.  

      Customer Answer

      Date: 02/20/2025

       
      Complaint: 22886344

      I am rejecting this response because the company has not installed the products. Nor have they made arrangements to begin the job.

      Sincerely,

      ****** *******

      Business Response

      Date: 03/05/2025

      The customer had been advised that there was significant wood rot which is outside the scope of the contract and does not allow installation of the product per code. The customer advised us that this would be repaired in a timely manner but we never heard from the customer. Due to the lack of response the customer was turned over to our attorney for collection. 

      Once the wood rot is repaired we stand willing and able to complete the installation process. 

      Customer Answer

      Date: 03/05/2025

      I need more specific instructions. Fix "rotten wood" doesn't give me enough information to have it replaced. 

      Customer Answer

      Date: 03/05/2025

      There is no reason why the front windows weren't replaced. There was no issue with rotten wood.

      Customer Answer

      Date: 03/06/2025

       
      Complaint: 22886344

      I am rejecting this response because:

      I need more specific instructions. Fix "rotten wood" doesn't give me enough information to have it replaced.

      There is no reason why the front windows weren't replaced. There was no issue with rotten wood.

      Sincerely,

      ****** *******

      Business Response

      Date: 03/31/2025

      We are ready willing and able to install however the customer has extensive wood damage which is outside the scope of the contract. The customer advised us they would repair wood but never did as a result it has been turned over to our collection department. They can certainly contact our legal department to work out a solution as we certainly want to complete the job once the customer resolves the wood rot issue. 

      Customer Answer

      Date: 04/07/2025

       
      Complaint: 22886344

      I am rejecting this response because there is not an issue with the wood in the front of the house. The front windows should have been installed. The windows in the rear of the house shouldn't have been sold to us if they were not able to install them. There was never any mention of an issue prior to them arriving for instalation. Salesman was very aware that this was a ********** ***** through My Safe Florida Home and there were no other funds available. 



      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company I contracted for the windows in my home property wasn't receive the product that was supposed to be placed. Exp: The windows that in the contract were ordered in were 80x80 and they placed the windows in my house 60x80, so the inspector from the city came to check my windows and he came 2 times, so the first time he came and checked out the windows and then he failed the inspection saying that they were giving me the wrong size windows and to complain to the company telling them that they are not giving me the product I was going to pay for, and then the second time he game again for the inspection and passed the inspection even though my windows weren't the size I set the contract for. So I'm complaining about how the company is not giving me the product that was set for the contract and I'm also complaining about how the inspector passed the inspection even though I didn't receive what I contracted for.

      Business Response

      Date: 01/18/2025

      We will contact customer and address the complaint. 

      Customer Answer

      Date: 01/27/2025

       
      Complaint: 22826368

      I am rejecting this response because: It's been almost 8 days and no one has contacted me yet and I still haven't had a response 

      Sincerely,

      **************************** Roa

      Business Response

      Date: 02/10/2025

      The product is correct and was installed correctly. 

    Florida Window & Door is NOT a BBB Accredited Business.

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