Business ProfileforWindowScreensNow.com
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2325 State Road 60 W, Lake Wales, FL 33859-8290
- BBB File Opened:
- 10/27/2016
- Years in Business:
- 23
- Business Started:
- 9/5/2001
- Business Incorporated:
- 9/5/2001
- Type of Entity:
- Corporation
- Alternate Business Name
- Fun And Mental Golf Inc.
- Contact Information
Principal
- Chad Riedel, President
Customer Contact
- Chad Riedel, President
- Additional Contact Information
Phone Numbers
- (954) 520-4168Other Phone
- (954) 520-4168
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lucie W
07/25/2024
WindowScreensNow.com Response
07/26/2024
Your order is in progress. Please note the lead time for fabrication of orders is around 2 to 3 weeks from the date ordered. Lead time for fabrication of window screen orders with expedited service is 1-7 business days (roughly 1 to 1 1/2 weeks) from date ordered. Lead time to process and ship stock items is around 7 business days. We will email a ***** or **** tracking number when your order ships. The date in our system is in international format and reads DD/MM/YYYY. We do not ship to PO Boxes.
We take great pride in our 35 years of providing excellent customer service. When you called, we kindly informed you that this year has been exceptionally busy and apologized for the delay. We assured you that your order would be shipped out that day or the next.
Regarding the shipping charge, we understand your concerns. Shipping costs have increased significantly due to dimensional weight on bulky items. With only one screen, there is minimal profit. We explained that while we would ship your order immediately, we couldn't waive the shipping fee. When you requested a shipping cost reduction, we offered a full refund if you wished to cancel. You chose to cancel, and we processed it promptly.
We fabricate over ****** high-quality window screens monthly for satisfied customers and businesses across *****************. As a family-owned and operated business since 1987, we strive for excellence. Occasionally, we may fall short, and for that, I sincerely apologize.
Thank you for your understanding.
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