Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, 2024 we purchased a 24 ***** Tahoe Premier (msrp 85k) from ******************* in **********, **. Shortly after purchasing, on or about Jan 25, the a/c began to fail and attempts were made to contact the dealership which were all unsuccessful. Vehicle was instead taken to another dealership in Feb. for diagnosis of the issue and an attempt to fix which was also unsuccessful. Attempts were again made to contact ***** *****, the service manager at **** which again proved to be next to impossible. After multiple attempts the vehicle was finally taken in for repair. After 2 1/2 weeks we get the vehicle back, not cleaned, missing parts and screws left in the cupholder. The A/C lasted 2 weeks after picking the vehicle up before failing again. Multiple attempts have been made since to contact the service manager ***** ***** via her cell phone and the dealership which have all been unsuccessful. The custom service and professionalism at **** ***** is without a doubt the worst of any dealership Ive personally ever encountered. My expectations are for the vehicle to be fixed and fixed correctly. Its brand new and under FULL factory warranty ! You cant even get a call back from these people. This will be the 3rd time in 6 months the vehicle is down for the same exact issue! Meanwhile we have no A/C in the middle of Florida's summer. Fairly certain no one at the dealership would settle for that in their personal vehicles.

  Business Response

  Date: 06/26/2025

  I spoke to Mr. Hamric and apologized for the lack of communication from my team. He is bringing the Tahoe in today to get the repairs done through GMs warranty. 

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23488987, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Clay Hamric

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is the lack of communication from the dealership. They are in possession of my truck to address a warranty issue and I have called them number of times. They do not answer. The one time they did answer I was asked to give my phone number in case we got disconnected and they could call me back. The man said he would inquire about my truck and get right back with me, so instead of leaving me on hold, he hung up. I havent been able to get in touch with them since. They will not answer, and I have left two messages including my phone number. No one has called me back. This is frustrating and outrageous for a business to do this, especially a major dealership. I know Im not the only person having this issue. Please look into this business and help the consumers who are stuck having to deal with them.

  Business Response

  Date: 06/04/2025

  ****, thank you for bringing this to my attention. I want to apologize for the lack of communication. I just spoke to my service manager *****, and she said she spoke to you, and we are waiting for an approval from ***. We should have this shortly and get your vehicle back to you. Please reach out with any other concerns. ************

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  All I wanted was communication and I am happy to have received communication through the dealership now, its worrisome when they have your only vehicle and cant be contacted to find out more information.  I dont get off work until the business is closed so Im unable to make it by in person to check on it so my only recourse was to call and hope for a return call.  Thank you BBB and thank you **** for responding to me and filling me in.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car purchase date: 8-6-2022; never allowed to test drive vehicle, never was disclosed on any warranties with vehicle purchase, was involved in an accident that this dealership refused to help me with. The salesman that sold me this vehicle informed me that I was "annoying" and could not be bothered to let me test drive the SHOWROOM floor vehicle. I have had multiple issues with constant battles of incorrect documents, incorrect warranties, incorrect filing of work orders. I have worked with over 7 different representatives in this dealership to figure out what was actually sold to me. NOT ONE person of MANAGEMENT both NEW AND OLD have yet to be able to give me any answers on why my vehicle is constantly having the same issue. I have been harassed to the point of almost needing to change my phone number and email for the amount of times contacted about wanting to PURCHASE my vehicle, 8 phone calls and 4 emails in ONE DAY. I was told that I was sold warranties on my vehicle which I have a BBB AUTO LINE CASE OPEN AS OF 6-2-2025 with no resolution after bringing my vehicle to multiple dealerships and still have the same issues at hand. Now to find out that my warranties that were sold to me were fraudulent, incorrect, and the dealership never disclosed that my PREPAID SERVICE PACKAGE - GOLD would be through *****, when I own a CHEVROLET BLAZER, bought NEW with 10 miles on it at a CHEVROLET DEALERSHIP. I have been told my car is "safe" to drive, but with the issues at hand with this particular car, it is in fact a lemon.

  Business Response

  Date: 06/04/2025

  Dear Better Business Bureau and ****** ******, we take all customer concerns seriously and strive to resolve any misunderstandings or issues promptly and professionally as we did with this issue already. This vehicle was purchased by ****** on 8/6/2022 brand new from us, Dyer Chevrolet **********. When ****** purchased the vehicle, it came with a new car warranty of 3year ****** limited bumper to bumper warranty, good till 8/6/2025 or ****** miles whichever comes first, and a 5-year ****** limited powertrain warranty, good till 8/6/2027 or ****** miles whichever comes first. ****** decided to extend her coverage with an extended warranty that extended her coverage out to 84 months or ******* miles, whichever comes first, that expires on 8/6/2029. Both warranties are still valid (see attached). ****** came in on 4/22/25 with an issue with her rear tailgate not working properly. This was not a warranty item because it was due to damage that was done to the vehicle which is noted on the repair order attached. At that time my team recommended that ****** needs to bring the Blazer to a body shop to have repaired. Carfax showed that ****** had some minor damage that occurred before this on 4/8/2024, see attached. My team went over this with ******, and she seemed happy at the time and posted a ****** review, see attached. My team also went the extra mile and offered to trade ****** out of her vehicle but was not successful due to ****** not being employed at the time. 

  Not at any time while Amandas vehicle was in our shop did we not try to help. ***** is the company that administers our maintenance product that we sell on all the brands we carry not just *****'s. If ****** wants to come back in when she obtains employment, we will try to do what we can to trade her out of this vehicle. 

  Customer Answer

  Date: 06/05/2025

  Above attached is my written statement about what has been happening with the vehicle and what happened with the dealership. 
  
  Also attached are documented ROs that state issues were fixed but I kept having the same issue. I have asked multiple times for copies of what I SIGNED and nothing has been given to me.
  
  On 4/22/25 when I was there at DYER CHEVROLET for over 6 hoursI was told oh we are working on it and over 3 different MANAGERS had to approach me about this vehicle. I did try getting out of the car because I KNEW it was a lemon and fraudulent documents were created and I was not properly disclosed upon. 
  
  The warranties that they sold me have never been explained nor have they been allowed to be used because I was told, theyre is no warranty on your car and this is not warranty work due to it being an accident. This vehicle was in 1 accident, that **** refused to help me with, and REFUSED service to a customer forcing me to utilize my insurance, depreciating the value of my car.
  
  **** is correct in stating they did TRY to get me out of this Blazer, but failed to mention they asked me to put 25k down for a car payment of around 450$, for 84 months, ON A CAR THAT HAS A VALUE OF 38know I hate to say this, but that math, certainly is not adding up.
  At my original SALE order, with all original warranties signed, I would like the record to state after speaking to a MANAGER I was told, I was not allowed to have a copy of the lemon law booklet as they are digital now, and they only had one book available. I was NEVER given any information at my point of sale regarding lemon law or when to file and this information was given to me by my BBB AUTO LINE CASE MANAGER, that I now only have the chance for potential good will reimbursement.
  I have multiple witnesses to all of the events occurred and I have an upcoming appointment with this team, that quite frankly I dont feel safe going to.

  Customer Answer

  Date: 06/05/2025

  Attached is a photo of my CODE READER being unplugged and not reset, after leaving DYER CHEVROLET stating to me that the hatch issue is now a body damage issue, not electrical.

  Customer Answer

  Date: 06/05/2025

  The above and beyond the team is claiming they did is correct, but what they INFORMED me of is a LIEthe hatch issue was present to GM for a BBB AUTO LINE LEMON LAW CASE, which is still open, took it to another dealership, and the hatch is WORKING. It did not at first, but electrically there is absolutely something wrong with this vehicle. Attached is the ** from the CHEVROLET CENTER that I had to take my car to because I do NOT trust **** with my vehicle.

  I do not know what was sold to me, but what I do know is Dyer Chevrolet and **** *** are harassing me and my family CONSTANTLY with emails and phone calls to buy back our vehicles when they KNOW this information is going on. I have received over 5 emails and 5 phone calls personally trying to BUY my Blazer, but have been told BY **** they wont buy it back because there is something wrong with it. That issue seems to have been fixed by ANOTHER CHEVROLET DEALERSHIP, who informed me that I have never had any warranty work done on my car other than 2 times with GM

  I was SOLD THIS VEHICLE WITHOUT A SAFETY FEATURE THAT WAS RECALLED AND WAS NOT INFORMED OF IT AND THAT IT WAS STARTED THIS ENTIRE ISSUE. Had I been able to TEST DRIVE THIS CAR I WOULD NOT HAVE P**CEEDED.

  Customer Answer

  Date: 06/05/2025

  Complaint: 23414442
  

  
  I am rejecting this response because:
  
  What has been informed is highly inaccurate and completely falsified. The hatch issue was not because of BODY DAMAGE, the warranties on my car were NEVER disclosed to me & the salesman that SOLD me the car is not even an employee there any longer due to whatever reason internally that may be. 
  
  Also I would like to state my last name is spelled, ****** as I see one of the attachments is inaccurate and should properly reflect the customers proper spelling.
  I have filed more information to the BBB in regard to this sale and will be seeking further and potential legal action.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 06/05/2025

  CODE READER UNPLUGGED

  Customer Answer

  Date: 06/05/2025

  ****** CHANGE

  Customer Answer

  Date: 06/05/2025

  RO OIL CHANGE

  THIS IS THE ONLY DOCUMENTED ONE MY MAINTENANCE PACKAGE TEAM HAS ON FILE

  I just spoke with my maintenance program and they stated they only have ONE, (1), DOCUMENTED REPAIR ORDER FOR AN OIL CHANGE WHEN THIS CAR HAS BEEN BROUGHT IN MULTIPLE TIMES FOR AN OIL CHANGE.
  
  This is proving DYER CHEVROLET touched my vehicle, said something was DONE, but not DOCUMENTED WITH THE PROGRAMS I HAVE PURCHASED. WHERE DID MY MONEY GO FOR THE PREPAID PACKAGE? 

  Customer Answer

  Date: 06/05/2025

  RO OIL CHANGE

  INFORMED AT THIS SERVICE THAT IF OIL IS NOT CHANGED BEFORE 40% ENGINE WILL BLOW.

  Customer Answer

  Date: 06/05/2025

  MAINTENANCE PACKAGE PURCHASED

  SPOKE WITH *** 6/5/25 AND STATED ONLY ONE SERVICE HAS BEEN USED.

  Business Response

  Date: 06/10/2025

  I have attached a copy of the maintenance contract. If you have only used one, then we will honor the remaining 6 services. The contract is for 4 years and 7 services. Let me know if you have any questions. 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23414442
  
  I am rejecting this response because:

  I have spoken to a representative of the maintenance program I was sold and was informed that the services that I was under the impression were being usedwere not. They stated that there was only 1 (ONE) documented service when there have been MULTIPLE oil changes done on this vehicle prior to June 2024. Fraudulent package and work completed at the same time does not add up. 

  What is this dealership doing with my car when I take it in for work? Whats happened to the money utilized for my prepaid services that Ive USED, but the program states Ive only used one? Is the work that is on the ROs even accurate? 
  

  Im starting to believe that Dyer Chevrolet is trying to cover up a very big issue about this car and now I am seeking further legal help as well, as this is not appropriate. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/06/2025 I purchased a 2016 Chevrolet Camaro from Dyer Chevrolet **********. I was shown a printed copy of the service history by ***** ******** showing that the car was serviced before sale including changing the oil. I was asked to sign a printed copy of the carfax report showing that the car was serviced and the oil changed before the sale. 05/10/2015 at 130 miles after purchase, the engine began making a knocking noise, running rough, the check engine light was flashing and there was a small amount of smoke from under the hood. Checking the oil showed that there was no oil on the dipstick. I called Dyer Chevrolet to tell them the engine failed due to low or no oil in it. I was told by ***** that the car would be picked up that day and towed to Dyer Chevrolet in ***************** at their cost. 05/12/2025 car was not picked up. I had the car towed to Dyer Chevrolet in *****************. I called Dyer Chevrolet in Ft ****** to let them know the car was coming. I spoke with ****, I was told the car would not be looked at for 2-3 weeks. I then spoke to **** ******* at the ********** location. I told **** that the engine in the car has failed due to the car being sold to me with low or no oil in it. I was told by **** that he spoke to a manager in Ft ****** and the car would be looked at right away. I told **** that I wanted a refund. **** told me they needed to verify. 05/19/2025 I contacted **** in Ft ****** and was told the car has not been looked at yet. I contacted **** and received no reply. I contacted ***** and was told a manager would call me the next day. They did not return my call. I feel that the car was negligently misrepresented to me. I was shown and signed paperwork showing the oil had just been changed before the sale. I purchased the car based on that. This proved not to be the case when the engine failed due to low or no oil in it. Dyer Chevrolet has not addressed my concerns despite many attempts to contact them. I want to return the car for a refund.

  Business Response

  Date: 05/27/2025

  Just spoke to Mr. ******** and I agreed to cancel his deal. We are overnighting him his downpayment and canceling the deal with GMF. 

  Customer Answer

  Date: 06/01/2025

   Dyer Chevrolet refunded my down payment and cancelled the loan. I am satisfied.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to Dyer Chevrolet ********** on March 11, 2025, for a repair. When the issue wasnt resolved, I returned on March 14 and was charged $1,435.70$314 for parts and the rest for labor. Before agreeing to the work, I specifically asked the service advisor if this would fully resolve the issue. He assured me it would.Unfortunately, the same issue persisted. I called and was told to bring the vehicle back again and that it would be taken care of since it was the same problem. As of today, April 9, the vehicle is still not fixed. Ive now been quoted either $2,500 for a valve modulewhich may not resolve the issueor $7,500 for a transmission replacement.This means I paid $1,435.70 for a repair that failed to fix the original problem, due to a misdiagnosis.This situation has impacted me beyond financial loss. I rely on my vehicle to commute to work, and I could have lost my job because I had no reliable transportation during this time. The dealerships mishandling of the diagnosis and delays have caused serious personal and professional stress.Communication has also been extremely poor. I was told ** get a callback from my advisor, but received no follow-up. I texted him with no reply, called and was left on hold for 20 minutes before being disconnected, and when I called back again, I was simply placed on hold again.

  Business Response

  Date: 04/24/2025

  03/05/25 ****** Vehicle was brought in with a code indicating ************ received from electronic brake control module. Check engine light not on during vehicle scan. Technician performed Brake Control Module Reprogram per bulletin available, advise to return if CEL returns. 
  
  
  03/14/25 ****** Vehicle was brought in with CEL on. CEL present during scan, code P171D "Transmission Surge accumulator System performance" present. Technician followed service Information document ******* which resulted in the replacement of Auxiliary Fluid Accumulator. The codes were clear, vehicle operational. 
  
  
  3/31/25 Vehicle was brought in for CEL, citing the same issues as before. Upon vehicle scan CEL was present, with codes P0796 "Transmission control Solenoid valve 3 stuck off" & P0700 "Transmission Control Module Requested MIL Illumination". Technician followed Service Information document ******* which indicates several components that could cause this specific issue. The technician & advisor prepared an estimate for both the valve body replacement, and a transmission replacement. In order to confirm a transmission is necessary, additional labor time would be needed to tear it down and find a root cause.  Due to cause, and likelihood of the valve body correcting the vehicle's symptoms, both options were presented.  The customer declined service and picked up her vehicle. 
  
  
  I'd like to note, the codes on the visits above are unrelated in nature. Our technicians can only assess and diagnose symptoms that are present at the time of the vehicle being here.  Based on the above timeline, and the concern of misdiagnoses, these were unrelated needed repairs. Please reference the documents attached for RO ****** that show the vehicle codes, and the documents supporting the repair.  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23182451
  
  I am rejecting this response because:

  While I understand that technicians can only address issues that are present at the time of service, my concern has always been the same: the vehicle was not shifting properly.
  
  When we initially brought the vehicle in for repair, no check engine light was present. However, we clearly explained to the service advisor that the car was not shifting correctly. He reassured us that a technician would inspect it, and he would follow up with an update.
  
  When he called back, he said the vehicle was good to go and the issue had been resolved.
  
  On the drive home, I immediately noticed that the vehicle was still not driving smoothly the same shifting issue was present. The vehicle has always been operational, but it has never shifted properly, which was the entire reason for the visit.
  
  I scheduled a follow-up appointment and again explained that the same issue was ongoing. The advisor again promised to have a technician look into it and reach out.
  
  Later, I received a call with a quote to replace the transmission surge accumulator. I specifically asked the advisor, Are you sure this will fix my issue? He confidently said yes that it would resolve the problem. I trusted his word, because I am not a technician thats exactly why I brought my car to a dealer service center. I expected expertise and transparency.
  
  Had the advisor not assured me that this repair would fix the issue, I would not have agreed to pay. But I did I paid $1,435.70 and when I picked up the vehicle, the exact same issue was still present. My complaint was never resolved.
  
  I called again and was told to bring the vehicle back. I did and then I didnt hear back for almost two weeks.
  
  As a business, if a customer has returned multiple times for the same issue, that should signal a priority. The fact that I was quoted for two possible repairs without a confirmed diagnosis is unacceptable. In your response, you stated that you never identified the exact issue so why was I charged? I wasnt told that this repair was a guess I was told it would fix the issue.
  
  No customer brings their vehicle to a professional service center to pay for the "likelihood" of something working. They come for a clear diagnosis and a solution.
  
  To make matters worse, after all of this, I was told I needed to pay an additional $250 just to pick up my vehicle. This was after I had already paid over $1,435.70  for a repair that failed. That is not only unreasonable its insulting.
  
  Id like to note again: not only was my issue never resolved, but I was charged for a repair under the impression that it would fully address the problem because your advisor said it would. Thats not just a misdiagnosis its a breach of trust.
  
  Sincerely,
  
  Narahadja ******

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See detailed chronological timeline attached.

  Business Response

  Date: 02/28/2025

  We currently have the vehicle in the shop waiting diag. Our master tech is doing the diag Monday. 

  Customer Answer

  Date: 02/28/2025

  Yes they do have the vehicle and a copy of a formal complaint given by hand and certified mail. I would humbly request that the case remains open until after the vehicle is properly fixed and to make sure there is no further issues. As previously stated in the report this has been an ongoing thing this makes the fourth time it has been to the dealership to be fixed for the same issues. How it's been going is that I received the vehicle back and within a week's time the service engine light or a breakdown occurs.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22975593
  
  I am rejecting this response because:

  Yes they do have the vehicle and a copy of a formal complaint given by hand and certified mail. I would humbly request that the case remains open until after the vehicle is properly fixed and to make sure there is no further issues. As previously stated in the report this has been an ongoing thing this makes the fourth time it has been to the dealership to be fixed for the same issues. How it's been going is that I received the vehicle back and within a week's time the service engine light or a breakdown occurs.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dyer Chevrolet provided terrible service when I took my car in for vibration issues. They misdiagnosed the problem, failed to communicate, and took over a month to accomplish nothing, despite charging me over $700 and causing an unnecessary insurance claim. After multiple delays and excuses, the issue remained unresolved, and the wheel they claimed to fix wasnt repaired. I ended up going to ********* and eventually ************, where the real issuea slipping throttle converterwas diagnosed and fixed. ************ was professional and communicative, unlike Dyer Chevrolet. My advice: avoid Dyer Chevrolet at all costs.

  Business Response

  Date: 02/17/2025

  ****, I tried calling your phone number, but it would not go through. Please call me at ************. ***** D General Manager

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my car to ***** to have it repaired they've had my car 2 months and I still didn't have my car back it's a lemon and I want to participate in the buyback program for the same repair three times

  Business Response

  Date: 01/20/2025

  I am sorry that you are having issues with the vehicle. I will get with ***** ***** my service manager and have her reach out. In the meantime I have attached the phone number for Lemon Law. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22813810
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******** I purchased the car brand new and I require a new car at this time because Chevrolet has had my car for 2 months and this is not acceptable in my eyes I don't feel safe with that car at this point that's why I buy new car not used cars so I would like Chevrolet to provide me with a newer car or give me my money back

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 2019 ***** silverado from Dyer Chevrolet on June 6 of 2024. When I went to sign paperwork, the finance person said the truck had a one-year bumper to bumper warranty and he could give us a seven-year bumper to warranty or ******* miles for $3,381.00. We took his word and did not read all of the paperwork. When I did read the contract, the expiration date was December 2, 2026 and they started the contract date as of original purchase date - wiping out the one-year warranty that came with my purchase as it was double covered for one year, So the $3381.00 was only for 20 months of coverage. When I confronted the person that sold me the contract I was told it was a misunderstanding. I cancelled the warranty contract and they would only reimburse me ******* of my money. I told them I wanted it all returned to me and the manager said "Well - you signed the contract.".I told them I would go to the Better Business Bureau and he replied that when he told them I signed the contract that would all there was to it. So they can tell you anything, lie, and get away with it.

  Customer Answer

  Date: 01/25/2025

  Received a check for *******.  Should have been for 3381.00. 

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took the Equinox in on Nov 14th for a blown front passenger tire AND a front driver tire that will not hold air for more than 48 hours at a time. Sat there for 10 hours to be told that they cant do anything that day. They had to order the tires & to come back first thing Friday morning. Friday morning, we get up, head to **** to sit and waitAnother 5 hours!!! Needless to say, they have ZERO time management skills or concern for their customers. Finally get the tire fixed, to be told they were only ALLOWED to replace the blown tire. Now, anyone with ANY mechanical inclination knows, that if you put a brand new tire adjacent to an old used tire, the used tire will wear much faster. Saturday, Dec 28th. Walking to the suv, I noticed something white on the tire on the inside wall area. Checked it out. Low & Behold.its THREADS!!!!! So, I call up ****. Was told by the *********** Writer Supervisor shed get back to me ASAP. Its now Tuesday and Ive left multiple messages. My last message had the word Attorney in it. By Lord, did I get a call back within 15 minutes. This time by ***. The actual service writer supervisor. I explained what was going on. Told him that due to the negligence, they put my family in ***** way and I was extremely upset. This guy proceeded to tell me that In my 30 years of mechanical work, Ive never heard of such a thing. I asked to speak with someone who had more mechanical knowledge than he did and he decided to get snarky with me. He made a comment saying since you and your husband supposedly know more than me at that point I cut him off and asked for his supervisor. He told me NO. I told him that if I need to, Ill be getting my attorney involved. He said then let them handle it and HUNG UP ON ME!!!! So, now, we have to replace 4 tires on the Equinox because 3 of the 4 are not good (thanks again ****) and our tire warranty is a lemon of a joke (another **** scam).

  Business Response

  Date: 01/02/2025

  Just spoke to ***** ***** and apologized about her experience. I also let her know that we would be refunding her for the tires she had purchased. 

   

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  **** D personally reached out to my wife this morning apologizing for the lack of customer treatment and support. Once new tires are installed, we will be reimbursed by ****. Thank you **** for making this right. 
  
  Sincerely,
  
  ******* *****