Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is shortened to fit word limit. Full complaint is uploaded. Very poor customer service. No phone number anymore. ****** ******, only responding customer service representative, lied to me numerous times. Bought product for my ***** copier December 2024. I always need extra color cartridges on hand for important pictures and documents. When I finally tried to use them, they didnt work. Correct replacements as advertised. Computer chip on cartridges arent recognized by my *****. I couldnt call or use chat. Sent e-mail. ****** responded and found I was a 20 year customer. Promised refund if I sent them back and sent copy of Proof of postage. Did as requested. Receipts sent. Cost was $87.86 plus $19.60 postage. Total refund due (as promised!) $107.46.After items were received, ****** said refund was delayed but would be sent. Numerous times. Copies of some of these e-mails uploaded. I then get e-mail saying credit applied to my account. I said I cant do business with Clickinks anymore because of lack of phone number and defective cartridges. I already bought working replacements from ******. Dont want ********* change. Would not put me in touch with **** ******* customer service manager or owner ******* ***** Daya, as requested. Now she wont even respond to my e-mails. I want a refund, not credit. Very poor company. No communication with a 20 year customer!

  Customer Answer

  Date: 07/01/2025

  Thank you or your help in resolving this issue.

   

  ******** *****

  Marietta, ****

  Business Response

  Date: 07/01/2025

  Hi ********
  I am sorry that you are unhappy with our attempts to resolve this situation. With out of policy returns, we are restricted in the actions that we can take, as ****** has explained to you.
  Given the circumstances, ****** has sought and received approval to issue a return authorization for replacement or store credit. She did request a refund for you, but the payment platform has a hard limit of 180 days (some time beyond our refund policy) after which we cannot process refunds.
  We have overridden return and credit policy to give you full credit on your Clickinks account for this order, and as things stand this is unfortunately the best that we are able to do.
  I can assure you that we are not trying to be difficult or hide behind policy, we are happy to extend or ignore any limitations under our control in trying to resolve this for you. For this reason, we stand by our offer of replacements or store credit, but the time limit on refunding payments is imposed by the payment platform and cannot be bypassed.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23541372
  
  I am rejecting this response because: First, I was promised a refund before I sent the items back. Second, I took over $19 out of my pocket to return the items as directed for the promised refund. Third, I cannot use any items from your store for numerous reasons, mostly, they don't work as advertised in my Canon copier. Fourth, I was multiple times promised that a refund was being processed and would be sent. A "credit" in your store is basically your keeping all of the money I paid. How about this: you send me a check for $75 and of the total amount promised and leave the store credit for the remainder and I will search for something I can give to someone else. I am really upset that ****** lied and led me down a path to waste more of my money in returning the items sent back, that you can resell. Your customer service is poor to have allowed this to happen. I should have been told the truth from the beginning that no refund would be sent but you got all of your product back and I have nothing. I was PROMISED a refund because I have been a customer for 20 years! (See e-mail messages!) If ******** promises mean nothing, she should not be involved in customer interactions. Does loyalty mean anything to you? I am willing to compromise for less than I was promised, lose money, if you will do the same.  *****.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 ink cartridges on June 7, 2024. I had previously purchased with no problem. However, with the latest order, the cartridges DO NOT WORK! I called, messaged, and chatted with customer service all to NOT AVAIL! They make all kinds of promises to send emails with PREPAID return labels, refund my money, etc, and yet NOT ONE has occurred! I need a refund in full and I am willing to return these cartridges if I receive a label to do so. Not even their emails have arrived (i double-checked that they had the correct info) Yet I keep getting their advertising emails! Please help me out here.

  Business Response

  Date: 07/27/2024

  Hi ****

  I am sorry that you have received a cartridge that was not functioning correctly. It appears that you opened this case less than 3 hours after first reporting the issue, so unfortunately we have not been able to complete the return and refund process yet.

  The refund will be processed Monday when our finance team are back in the office. It can take up to 48 hours to appear back in your PayPal account - you will receive a notification from PayPal when it is complete.

  We are still in the process of obtaining the *** information from the receiving warehouse, so this will be communicated to you as soon as it is available.

  If you are experiencing difficulty in receiving emails from our support team, you may wish to check your junk or spam folder, or add ********************* as a contact which will stop your email client from blocking them.

  I hope this resolves the issue; if there is anything else that I can do to help, please let me know.

  Regards
  ****

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO AC10028930, RMA#******C I returned ink cartridges per their instructions which they received on March 11, 2024 per **** receipt. I am due a refund. I have been waiting almost a month and have not heard from them concerning my refund. They will not reply to emails asking for an update as to when I will receive my refund and also how much it will be.

  Business Response

  Date: 04/12/2024

  Hi *******

  We apologize for the delay in resolving this return - it appears that we have still not received it, but the refund should have been processed based on the return tracking that you provided.

  The refund was made on Apr 9th, so should be visible in your account if not now then over the next few days.

  If you cannot see it by Monday, please reach out and I will investigate further.

  Once again, please accept my apologies and if there is anything else that I can do please let me know.

  Regards
  ****

  Customer Answer

  Date: 04/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/25/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday January 22,2024 I went onto the website on my phone to order ink for my printer which I have not used in 4 years. I ordered the 3 pack for my printer and paid $11.95 extra for expedited shipping. Since I ordered about 2:30 pm eastern standard time,the website said all orders placed before 4:30 eastern standard time would ship same day. Later that night after midnight I accidentally placed a second order trying to sign up on the website. I realized what happened and sent an email about the second order being a mistake and to cancel the order. When I woke up in the morning I called the phone number and talked to ****** about canceling the second order this was at 8:47 eastern standard time. She sent off an email about canceling and another to get my tracking number for the correct order that I placed. On Wednesday morning I called again and talked to ***** 24 hours after talking to ******. I was informed that they did not cancel my second order and in fact shipped both. I explained that I had talked to ****** and they were supposed to cancel the second. I was also informed that I had to send the second order back to get a refund to which I stated they were sent an email to cancel and should not have sent it. Since the product is coming from ********** they had plenty of time to cancel the order. I went to **** to which i have informed delivery and saw that both packages were coming on Monday Jan 29 even though i paid for the expedited shipping to come in 2 days. I was told there was an issue monday with my order which they never told me about even though they had my phone number and email address. I already contacted my bank about the second order that was supposed to be cancelled and not. Now I am paying $11.95 extra for same shipping. I needed the ink to print papers to save my job. I am on very limited funds and they are cheaper than staples.

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 12/8/23.the amount is ******. I ordered ink for my printer but before it got to me, I discovered my printer was bad.l tried to return the ink immediately. I was told to email a picture of the ink and they would get back to me. That was1.5 weeks ago. The order number is po-AC10027210 .

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased printer ink cartridges from Clickinks.com. The cartridges were faulty, so I returned them to contacted Clickinks.com and they informed me to return them to their warehouse. I returned the cartridges to their warehouse via *** (*** location at Staples). I only did so because Clickinks.com customer service confirmed that they would reimburse me the cost for return shipping. The postage I paid was $14.09, and the cartridges were shipped back on 7/11/23. Despite following up with Clickinks.com multiple times by email, phone, and customer service chat on their website, I have not been issued a refund for the $14.09 postage I paid and was promised reimbursement for.

  Customer Answer

  Date: 01/23/2024

  Good Morning, I just wanted to follow up on my message sent on 1/16. I have not seen any progress on this complaint. Can you please provide me with an update?

  Business Response

  Date: 01/26/2024

  Hi ***

  Please accept my apologies for the delay to this shipping refund and the difficulties that you have experienced in contacting us.

  We were initially unable to process the refund through normal channels since the order had already been fully refunded and our payment service does not allow refunds above the original transaction amount. We have now sent the $14.09 to your PayPal account, the transaction is pending approval from PayPal which usually takes around 72 hours.
  If you have not received this payment within a few days please let me know and I will investigate further.

  Regards
  ****

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, 
  
  *******************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** **** is being charged monthly by a company called Clink Inks. I had never heard of the company and have never placed an order with them. In speaking with the company, they said they do not have autoship or automatic recurring charges--only order by order.

  Business Response

  Date: 06/15/2023

  Hi *****

  I am sorry to hear that this is happening to you, but you have been correctly informed in that we have no repeated billing system, or auto-order function. Furthermore our checkout operates as a hosted pages solution so we never see your card details, cannot store them, and cannot process a transaction without your authorization. However, I will investigate further.

  First of all, please check that the name appearing against these charges is "***********" - this is the name for all payments that we take, if it is listed as "Click Inks" or anything other than "***********" then it is not us.
  Having established that we are the people that you need to talk to, please tell me the date and amount of the most recent charge. I will then be able to locate the charge and establish how it is happening.

  I assure you that if we are responsible for any unauthorized charges then we will immediately reimburse you and prevent any further transactions.

  Regards,
  John

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 11 ink cartridges on 8/31/2022. Order number ********. Amount of purchase $148.60.
  Ticket ******* Request ******
  Order came in five different packages over the next week. on 9/9/22 the yellow ink cartridge was installed. It was difficult to put in, printer didn't like it. Removed that ink cartridge and installed the other yellow we had ordered along with the cyan and magenta. Carriage got stuck and we had to pull it over to the correct position. Several error messages and now printer said there was a paper jam. Could not get the printer to work again. The printer was four years old so we decided to purchase a new printer (different ink). I tried to call Clickincs but it was after hours and I tried to do a return on the website - info was that I had to call to talk to a representative. I called 9/12/22 and was told I had to supply the Printer Model and the error messages that it gave. I told the rep I was within the 14 day period of free returns. He insisted so I called back with the info. The policy on the website says "Try any of our products for up to two weeks. If you are not satisfied with them for any reason, simply send them back to us. You'll get 100 percent of your money back. No questions asked." I have now sent back 4 cartridges to ****** and had to pay the postage. I want to send the remaining cartridges back to Clickinks and receive a full refund. Linda on behalf of Bruce.
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 6, 2022/09/23) */
  Hi *************
  I am sorry that the return for this order was more complex than it should have been - it was necessary to ship part of the order from a different warehouse, and due to barcoding issues, we had to arrange two separate returns.
  Thank you for confirming that the remaining cartridges have been shipped back. We have processed a full refund today, and this should be visible on your account in 2-3 business days.
  Once again, please accept my apologies for the inconvenience that the return caused you, and if there is anything else that I can do to help, please let me know.
  Regards
  John
  
  
  Consumer Response /* (2000, 8, 2022/09/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Asked for a full refund as per their policy. This has been given, as per, John's response. As long as the refund shows up on the credit card, then issue will be resolved satisfactorily. Thank you.