Business ProfileforFirst Protective Insurance Company

We filed a wind damage claim on May 2, 2023. The roofing company and the field adjuster had assessments which matched. The desk adjuster said he would not review the claim without more participation from the homeowners and requested another field adjuster report. The field adjusters 2nd report was the same. The desk adjuster assigned to us was aggressive, rude and and refused to answer questions. When he demanded an engineer, the engineer did not report many wind events in this area and when he was on the roof, it was saturated from a recent rain and the wind damage was not as noticeable. When the roofing contractor offered to show him the field report and their report, he was uninterested in it. Several neighbors have same insurance and their roofs are older and with less wind damage. Their claims have been handled in timely manners, without the issues we've dealt with. In 2021 before a renewal of the policy the insurance company demanded a home inspection and certified our home, now less than 2 years later they are refusing to uphold the policy. We've submitted additional documents as of 8.9 and followed up via email on 8.10 we were told that someone would look at the new documents. On 8.16 and 8.20, follow up email was sent as no response given. As of 8.21, no one is responding to us. I have also requested 2 times to speak with someone regarding the poor customer service and poor follow up with policy and no one has responded.