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Find a Location

Addition Financial Credit Union has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Addition Financial Credit Union

      1000 Primera Blvd Lake Mary, FL 32746-2194

    • Addition Financial Credit Union

      215 Oxford Rd. Fern Park, FL 32730

    • Addition Financial Credit Union

      5301 S Orange Ave Orlando, FL 32809-3401

    • Addition Financial Credit Union

      1823 N Alafaya Trl Orlando, FL 32826-4715

    • Addition Financial Credit Union

      708 E Vine St Kissimmee, FL 34744-4280

    Business ProfileforAddition Financial Credit Union

    Credit Union
    Multi Location Business

    Additional business information

    Additional Info:
    CFE became Addition Financial Credit Union and changed from a federal to a Florida state-chartered credit union on May 1, 2019.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    17 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Savings accounts, checking accounts, personal loans, auto loans, credit cards and mortgages.

    Business Details

    This is a multi-location business.

    Find a Location

    Addition Financial Credit Union has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Addition Financial Credit Union

        1000 Primera Blvd Lake Mary, FL 32746-2194

      • Addition Financial Credit Union

        215 Oxford Rd. Fern Park, FL 32730

      • Addition Financial Credit Union

        5301 S Orange Ave Orlando, FL 32809-3401

      • Addition Financial Credit Union

        1823 N Alafaya Trl Orlando, FL 32826-4715

      • Addition Financial Credit Union

        708 E Vine St Kissimmee, FL 34744-4280

      Location of This Business
      1000 Primera Blvd, Lake Mary, FL 32746-2194
      BBB File Opened:
      10/1/2004
      Years in Business:
      87
      Business Started:
      1/1/1937
      Alternate Business Name
      • Central Florida Educators Federal Credit Union
      • CFEFCU
      • Central Florida Educators FCU
      • UCF FCU
      • CFE Federal Credit Union
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      10:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Business Management
      • Kevin Miller, President/CEO
      • Samuel Nelson, General Counsel
      Contact Information

      Principal

      • Kevin Miller, President/CEO

      Customer Contact

      • Kevin Miller, President/CEO
      • Samuel Nelson, General Counsel
      • Joseph MacLaren, Attorney
      • Seimone Scantlebury, Manager
      Additional Contact Information

      Fax Numbers

      • (407) 893-5728
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The date start on 8/3/2023 for a charge of amberhomekitchen for *****. It was reported 9/2023 as a fraud on the act it was two charges that appeared both e=was reported as fraud but only one was approved. I was out of the county during these even just return on these dates. I called on 11 spoke with ***** 11/2023 to remove because I receive a late notice and my account due to none payment. then they reported it wa in process since until today. sitting on someone desk. my card has been canceled since this time I spoke with ****** at ************ to remove information from credit reports, ************ and **** at card services and Sercuity team ****** and disrupt for 3 hours or two hours regarding my concern. It still in pending and nothing has been done. I got a letter 2/15/2024 for the first time in pending status. My credit report remain in jeopardy , and the money they charge my card of ****** out of my saving with a close card now
      Read More

      Customer Reviews

      28 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Betsy E

      1 star

      02/06/2024

      We been with this credit union for 2 years with direct debit to pay our solar panel payment and never been late. They increase our payment and didnt debit and charged us a late fee when they had the account information to debit from all along and been debiting from. When called they just stated they dont waive fees unless its a cu mistake if not theirs then who? They claimed they called once account was late but why no one called before if they need it new authorization for the increased amount. They are very irresponsible and condescending when we called and asked for the fee to be waiver as it was not our error and may have been an honest mistake on their end but no fee was waived and when asked for a supervisor we ere just put on a long hold to get a team leader ( word for another coworker)

      Addition Financial Credit Union Response

      02/08/2024

      Dear *****,
      Thank you for sharing your experience with us. We appreciate your loyalty over the past 2 years, diligently making timely payments for your solar loan through direct debit. We deeply regret your recent experience and the late charge.
      We are pleased to inform you that our team addressed the issue and they have reversed the late charge. We apologize for any inconvenience this situation may have caused.
      If you require additional assistance, we invite you to reach out to us at ********************************************
      Warm regards,
      The Team at Addition Financial

      Local BBB

      BBB Serving Central Florida

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