Reviews

This profile includes reviews for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Del-Air Heating, Air Conditioning, Plumbing And Electrical has 12 locations, listed below.

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  1000 Business Center Dr Lake Mary, FL 32746-5585

  
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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  11255 Distribution Ave E Ste 1 Jacksonville, FL 32256-2775

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  950 Bell Rd Sarasota, FL 34240-9508

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  503 Sunsport Ln Orlando, FL 32809

  
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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  301 Mango Tree Dr Edgewater, FL 32132-2003

  

Review Details

• Review fromPierre G

  Date: 07/23/2025

  1 star
  I have been a Del-Air customer for about two years and have had a positive experience with our HVAC technician, *****. He is professional, knowledgeable, and reliable. Recently, Del-Air expanded into electrical services, and during my routine HVAC checkup, ***** brought along an electrician. I was told an electrical inspection would be included.I mentioned that a breaker occasionally tripped (once every 23 months) when using both my espresso machine and toaster oven. After spending hours investigating, the electrician said I needed new breakers and quoted me around $1,250. I knew this was highly inflated as someone who has run a business for over 26 years. The cost should be $50$75 each. I declined and asked them to reinstall the originals.After they reinstalled the breakers, they no longer worked properly and tripped immediately. The electrician claimed they were bad. I reminded him that they functioned fine before, aside from rare overload trips. Still, he continued fixing the issue with no improvement. Then I discovered several parts of my home no longer had power. They installed three junk breakers at no charge, but afterward, lights in my house began blinking on and off.I called Del-Air and was told, We tried to fix the issue, but you refused the repair. After being transferred multiple times, I reached an administrator named ****. She was dismissive and rude, not listening as I tried to explain the real issue. I requested a different electrician. She told me that only one electrician services the West Coast of *******, the same electrician.She said shed escalate the matter and follow up. I waited a week before calling again. **** was more pleasant this time, but also frustrated that no one had gotten back to me. She assured me they would call. Its now been five more business days, and Im still waiting.Del-Air's customer service has been incredibly disappointing, and their pricing is outrageous. I expected far more from a company I trusted.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 07/28/2025

  Response to BBB Customer Review #******
  Customer: ****** *****
  Email: ******************************
  Location: ******************
  Dear Mr. ***** and BBB Representative,
  Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience youve experienced with our electrical service. This is certainly not the level of service we aim to provide, especially to long-standing customers like yourself.
  After reviewing your concerns, we understand your main request is to have a different electrician assess the electrical issues in your home. We agree that a second opinion is warranted and are actively working with our management team to coordinate sending a different electrician to your home in ********. Our goal is to ensure the work is done properly and that your confidence in our service is restored.
  We also want to acknowledge that there was a breakdown in communication, particularly due to a language barrier with the original technician. We are addressing this internally and will be providing communication training to our electricians to ensure clear customer interaction, including a renewed emphasis on confirming pricing and scope of work before proceeding with any repairs.
  Although no monetary concession was requested, we recognize how valuable your time and trust are. Once we confirm the availability of a different electrician, you will receive a direct follow-up from our team to schedule the visit promptly.
  We appreciate your loyalty as an HVAC customer and thank you for your patience while we work to resolve this matter to your satisfaction.
  Sincerely,
  ******** ****
  ******************************start="1891" data-end="1894">**********************************************************

• Review fromKarla A

  Date: 07/23/2025

  1 star
  Wish I Had Read the Reviews First I regret hiring **** Air Conditioning in **********. From the receptionist to the technician, the experience was extremely disappointing. The staff was rude and unprofessional throughout the process. It makes me wonder if the company is going through poor management, because when employees consistently show bad attitudes, it's often a sign of low morale whether due to pressure, poor pay, or both. I would not recommend them based on my experience

• Review fromGreg L

  Date: 07/16/2025

  5 stars
  Professional, thorough, on-time and respectful of property. I have used Del-Air at four homes over 20 years.

• Review fromChuck T

  Date: 07/07/2025

  1 star
  The work the technician did was great and he was very professional. He informed us of the price of the components he replaced, we were charged over $500, later on to find out the parts were under warranty, we called the company and they informed us it was for the labor. We were told two different things and were taken complete advantage of. Over $500 for 10 minutes it took him to replace. Please watch this company, we were always treated good up until they took our money in this matter. Very disappointed! So, what we are saying is they will get money back from the parts that makes them making over $1000. We called another company and they told us we were taken advantage of. ***** was a better company until Del-Air bought them out. BEWARE!!!!!!

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 07/16/2025

  Dear Mr. **************** you for sharing your feedback. We sincerely apologize for the confusion regarding the charges for labor on warranty parts. At Del-Air, we strive to be transparent and fair, and we regret that this was not your experience.
  To address this, we have issued a refund of $233.75 for the overcharged labor, and we are implementing additional training for our technicians to improve communication around warranty and billing details. We value your loyalty and hope to restore your confidence in our services.
  If you have any further concerns or would like to discuss this directly, please feel free to contact us.
  Sincerely,
  The Del-Air Team

• Review fromJen M

  Date: 07/07/2025

  5 stars
  I've used Del-Air since 2017 and have always had great service. That's the only company I use.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 07/16/2025

  Dear ********,
  Thank you so much for your continued loyalty since 2017! Were thrilled to hear that Del-Air has consistently provided you with great service over the years. Its customers like you who inspire us to keep delivering the best in heating, air conditioning, plumbing, and electrical services.
  We look forward to serving you for many more years to come!

• Review fromFred W

  Date: 07/03/2025

  5 stars
  I am very impressed with the technical knowledge of the technicians as well as their level of customer service. My technician team were truly outstanding and I highly recommend Del-Air HVAC for all of your air, heating, plumbing, and electrical needs. **************************. I will definitely call on them in the future if I am in need of their services.

• Review fromJillian P

  Date: 07/02/2025

  1 star
  I scheduled a routine check with Delair in November to ensure my AC was in good condition for the summer. They inspected the entire system, and everything, including the drip pan, passed without issues. However, just three weeks later, I experienced a major leak from the *** which severely damaged my carpetso much so that I had to remove it. I contacted Delair to have the problem corrected, but now theyre claiming that I am responsible for the broken drip pan. My concern is that the drip pan was perfectly fine before they worked on it, and the damage occurred afterwards. Please help me with this situation.

• Review fromMichael D

  Date: 07/01/2025

  1 star
  I had Del Air service my AC system after purchasing a maintenance agreement on three different occasions because the unit was not working properly. I ended up having to call out another ********** because my AC unit was still not functioning properly. After. The new ********** checked my unit they found that my unit was 3 pounds light on Freon. I called Del Air to get an explanation on several occasions and ask for a member of management to call me back and I never received a response. I am very disappointed with them, not responding and with their unprofessional courtesy in this matter.I have used Del Air over the past 15 years at various properties in this area. I would think in this business climate that Del Air would want to have a discussion with a longtime customer about a problem they experienced and show that they are a a company of integrity, that values their customers business and relationship. I would caution anyone from using Del Air to service or repair their AC system.

• Review fromJohn F

  Date: 06/28/2025

  1 star
  We had a brand new hvac unit installed YESTERDAY. The fan will not turn off. We called to get a technician out, had a time slot for 2-4pm. It is currently 7:19pm and zero word from the company or technician. We are at the mercy of this horrible company. $15,000 yesterday and ghosted. Run far away.

• Review fromChristine T

  Date: 06/26/2025

  5 stars
  My previous **** vendor sold their business to Del-Air. Just had my A/C maintenance/tuneup completed. Paid for the maintenance plan which gives me two A/C tuneups a year, a plumbing inspection, 15% off repairs, no OT, after-hours or weekend charges and no trip charge with service visits. Basically what my previous vendor offered with the plumbing check added but for less $$ and I don't have to use special A/C filters to get a lower price.Happy that many of the techs from the previous vendor were retained. Also like that they work in pairs. The Comfort Advisor is a great idea which allows the tech to focus on the job while the CA interfaces with the customer and offers the tech a hand when needed.Very happy with their work and will definitely use them again.