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Important information

• Advertising Review:

  In November 2022, BBB contacted Selectpro Epoxy Floors & Countertops regarding claim sin its advertising.
  
  Its website offers several warranties, including "We stand behind our products with a 25 year lifetime warranty on our epoxy flake floors, 10 year warranty on epoxy metallic floors & a 5 year warranty on epoxy countertops," and "100% service Guarantee. Our team of epoxy pros will leave you completely satisfied with your new epoxy floors or countertops." According to the BBB Code of Advertising, when using the term warranty or guarantee in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location or viewed on the advertiser’s website. Advertisers should only use satisfaction guarantee or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request and any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.  When advertising lifetime warranties, the advertisement must clearly and conspicuously disclose its intended meaning of the term lifetime. BBB requested that the business make this information available on its website but did not receive a response.
  
  Its website states that its epoxy floors countertops are "100% Antibacterial & Antimicrobial" and its epoxy floors are "20x More Durable Than Other Flooring Options." Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. BBB requested substantiation for these claims but did not receive a response.
  
  Its website states that the business and/or technicians are "Certified, Licensed & Insured." The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.  BBB requested that the business provide written proof of current certification. licensing, and insurance but did not receive a response.