We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wigs

Big Wig Studios Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Reviews

Customer Review Ratings

3.67

Average of 6 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Matthew Z

    Date: 12/22/2024

    *** was extremely helpful! Not only was the customer service amazing the quality is just as amazing! I was talked through the whole process with more the one phone call and email. They we extremely willing to share knowledge and resources Guiding me through every step of the process. I was extremely happy with my Santa *****, eyebrows and wig!

    Big Wig Studios Inc.

    Date: 12/24/2024

    Thank you! It was a pleasure to speak with you and help you become Aanta ******

  • Mark L

    Date: 12/22/2024

    Working with Big Wig Studios Inc. and ****** *****, its President, has been an absolute dream. As an actor, designer, and director with a background rooted in high theatrical standards, I can confidently say that ************ exceeds expectations at every level.When creating my Santa character, I knew I needed something far beyond the usual fake-looking ***** setsI wanted Santa to look real. Thanks to Rons expertise and exceptional craftsmanship, I got exactly that. The ***** and mustache *** provided are the genuine articlemovie-quality and so finely crafted that children and adults alike can get right up close, even touch it, and believe its growing out of my face.The service was quick, professional, and consistently went above and beyond. Even years later, *** continues to check in to ensure the product is holding up and offers valuable tips to maintain its quality and elevate the experience for my audiences. Its this level of care and attention to detail that sets *** and Big Wig Studios apart.Ive proudly worn my ***** and mustache from Big Wig Studios for eight years, and they still look as amazing as the day I received them. When it comes to hairpieces, *** has earned a customer for life. For anyone in need of wigs, beards, or mustaches, stop your search here. Choosing Big Wig Studios will not only save your budget and your production timeit will deliver the absolute best in the business.Thank you, ***, for your incredible work and ongoing dedication to excellence.- **** D. ********

    Big Wig Studios Inc.

    Date: 12/24/2024

    Thanks for this incredible review. It was a honor to create your Santa ***** ***** for you.

  • Brandon S

    Date: 12/21/2024

    I purchased my first artificial mustache from them several years ago. Recently I was in the middle of filming a project and I realized I would need a replacement (or a back up) mustache. I contacted them on their website and explained the situation. They got right back with me and, true to their word, they shipped another mustache immediately. I received it quickly (I requested standard delivery). The envelope contained my mustache and a hand written note. I have nothing but good things to say about their products and their service.-*******

    Big Wig Studios Inc.

    Date: 12/24/2024

    Thank *******, we are so happy to hear about your positive experience m.

  • Damien G

    Date: 12/21/2024

    I got the most realistic looking santa ***** and wig set from Mustache Parlor. I am blown away by the quality.

    Big Wig Studios Inc.

    Date: 12/21/2024

    It was a honor to produce Damiens hair pieces and we are very happy to here that he left a nice review.

  • D. H.

    Date: 12/19/2024

    The product is nice but the customer service was awful. Sent me the incorrect shipping details multiple times, then was told that I was the problem for ordering on a weekend when I placed my order on Thursday. I also spoke with *** on the phone Thursday when ordered and he said he was shipping it that afternoon and I would receive on Saturday. It wasnt shipped until Saturday when I was supposed to receive the order. I was then told I owed them an apology before they would have any further contact with me. And Im still waiting on my shipping refund.

    Big Wig Studios Inc.

    Date: 12/20/2024

    This customer is very ungrateful. They are a first time customer. We received his order 3 days before the party he needed it for, rushed the order out ahead of other customers in line, and the owner took the box to the post office and purchased 2 day express delivery. Normally all orders placed after 5pm are delivered to the post office the following day. The post office took 4 days to deliver the customers order. The customer chose to yell, scream, and call us scammers, because it didnt arrive on time and falsely accusing us of sending fake tracking numbers. Even after we should him the number was correct and sent him a copy of the receipt, proving he number was correct and it was shipped 2 day express as promised; he continued to harass us. Even though this clearly was not our fault the post office delivered his package late; and we clearly went above and beyond to assist this customer. Because of his rude harassment, he was blocked from communicating with our customer service team and was told will no longer accept orders from him in the future unless he apologizes for his behavior. We also did give him good advice, next time he wants to order a hand made Santa ***** ***** he should not wait until the last second and try to place a order for next day delivery during the busy Christmas shipping season. We strongly feel this customers review is entirely unfair and is retaliatory in nature because he no longer is allowed to shop at our store unless he apologizes like a mature, decent, and understanding adult would do. His review should not be published for the public to see. We are including a copy of the shipping receipt to provide BBB some proof of our extremely good customer service. Its really unfortunate that a ********************** does not exist, were merchants can leave reviews about customers who behave like bullies and then retaliate, by contacting the BBB in a attempt to hurt a small business from growing. We are absolutely appalled by him. (Unfortunately there isnt a place for us to attach the scanned copy of the receipt, and we would like to send it to the BBB. Please contact us to receive the proof of the receipt)

    D. H.

    Date: 12/27/2024

    I placed an order on Thursday and was promised by Monday. And no one went above nor beyond. What a lousy experience.

  • Christy Q

    Date: 10/05/2024

    I ordered a mustache, ***** and eyebrow santa set from this company September 19th for $175. I have sent multiple emails, calls (no answering machine) and ******** messages. There has been no communication back and my order has not been received. I would like a refund or my order ASAP.

    Big Wig Studios Inc.

    Date: 10/06/2024

    We have no voice messages from this customer and were surprised they were not able to get a response from our customer service. The staff member responsible will be coached and disciplined for not replying to the customers emails. Its our policy that customers receive a reply within the business day. The company does not use text messages or social media to communicate with customers; and only uses the professional methods of phone call and email to conduct customer relations tasks. This information and a contact form is available on our website. The manager has been instructed to reach out to the customer and provide a status on their order. We apologize that this has happened and surprised; because the staff member responsible has been responding to emails all week as required. We assume this situation was an oversight that the customer wasnt responded to; most likely due to the studio being closed during Hurricane ****** evacuation orders September *****. However, after checking we have no voice mails or missed calls from this customer and only Emailed us three time last week, which we will attend to. Because of the storm activity we hope that the customer will accept our apology and be sympathetic to the staff members failure to respond to their inquiries.

Big Wig Studios Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.