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Business Profile

Travel Agency

Wonderful World Travel Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

This profile includes reviews for Wonderful World Travel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wonderful World Travel Inc. has 3 locations, listed below.

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    Customer Review Ratings

    2.25

    Average of 2 Customer Reviews

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    Review Details

    • Ada R

      Date: 08/07/2023

      The worst company I have traveled with in my life, they are very irresponsible with clients, they treat clients badly. I returned on July 23 from a trip to Europe with them and I do not recommend it at all. We were almost 5 hours at the airport and they were not going to look for us. After they had told us that in Europe there were no hotels with 3 beds, which was not true because they had up to 4 beds. My niece put a bad review on google and they told her that if she removed it they would solve the room issue, ( That's why they have 4.5/5 stars) before going I talked to the company and they told me that we were going to be very cramped in the room and I told them that it was ok. When we arrived they had put my niece in another room with an unknown person and without her consent. When we started calling to solve the problem, they insulted us, yelled at us, hung up the phone on us and when my niece wrote a bad review on Google right there, they called her and told her that when she removed it then they would solve the problem. In almost all the hotels we had the same problem. They also said that the company had made a profit last year of $4 million (unprofessional). We paid for an excursion to Capri $185 (optional) and the food they served us was terrible, we had to go eat somewhere else, spend more money and those who were serving treated the tourists badly and sweated over the food (not I know whose responsibility this is) The welcome dinner left much to be desired. The company did not solve any problem. Logically they never gave us the reason. Another person wrote a bad review on ******** and was blocked and told to come down from his room to talk to the company representative who was on the trip, "the representative says that he was on that trip to document all the problems." Many inconveniences on this trip, what could have been something very pleasant turned into a problem. I told them that I was going to solve this problem legally.

    • MARIA CARMEN A

      Date: 04/05/2023

      Hola! Tuvimos una bonita experiencia con Wonderful World Travel, nuestro viaje a Europa de Marzo 17 a Abril 3, 2023. Mientras que nuestro guia Jesus y el chofer Narciso son excellentes personas muy profesionales, su asistente Felipe no respeta la agencia para quien el trabaja. Durante todo el viaje nos estuvo llamando Pinches, Gueyes, rancheros. Aunque entre jovenes en la calle, es aceptable, creo yo que durante su trabajo el debe de hablar con mas respeto porque esta representando a una compania de buen prestigio y muchos de nosotros hacemos el esfuerzo de pagar por un buen servicio y comportamiento. A nuesros familiares les gustaria ir pero no podemos recomendarlos por el temor de que si les toca Felipe, el los trate de esa manera. Gracias


       


      Translated by BBB representative:


      Hello! We had a nice experience with Wonderful World Travel, our trip to Europe from March 17 to April 3, 2023. While our guide Jesus and the driver Narciso are excellent, very professional people, their assistant Felipe does not respect the agency he works for. Throughout the trip he was calling us Pinches, Gueyes, rancheros. Although it is acceptable among young people on the street, I think that during his work he should speak with more respect because he is representing a reputable company and many of us make an effort to pay for good service and behavior. Our relatives would like to go but we can't recommend them for fear that if Felipe turns to them, he will treat them that way. Thank you



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