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Business Profile

Property Management

Ackley Florida Property Management, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • John R

    Date: 02/15/2024

    If I could give zero stars or negative stars I would!!! Absolutely ruthless! Could be understood a little better if they put 1/100th of the effort into repairs and maintenance that the put into their unreasonable collection process. We left our leased property in better condition than we moved in. I believe it is their standard operating procedure to never refund a security deposit and concoct ridiculous additional fees and charges. Their attention to maintenance and repairs is completely non existent!!!! God be with any entering into a contract with this completely unethical operation!!!

    Ackley Florida Property Management, Inc.

    Date: 02/16/2024

    We appreciate you bringing your concerns to our attention and allowing us the opportunity to address them. We take all feedback seriously and strive to ensure our processes are transparent and fair for all parties involved. We document conditions before, during, and after tenancy, in accordance with the leasing agreement. We have thoroughly reviewed the documentation, including photos and notes. Upon move-out, it was evident that the property was left in a condition that required extensive cleaning and repairs beyond normal wear and tear which necessitated deductions from the security deposit. While our lease clearly outlines move-out expectations and procedures, we truly regret any dissatisfaction experienced. Our goal is to maintain the property to the best of our ability and address any maintenance concerns in a timely manner. While we have a different perspective regarding your maintenance claims, we value your feedback and will use it constructively to improve our services wherever possible. If there are specific concerns you would like to discuss further or if you require additional clarification regarding the deductions made from your security deposit, please do not hesitate to reach out to our team directly. We will be happy to provide you documentation. We are committed to resolving this matter amicably and ensuring your concerns are addressed satisfactorily.

  • Michelle R.

    Date: 06/28/2023

    I am sadly disappointed that mansion with Ackley Florida property management style of management. It is very hard to get in touch with them. They are always going up on your rent and not notifying you. They put a resident benefit package in my rent without my notification, which caused my rent to be higher than what we discussed, and I am very upset, and I am not able to speak to any of, the people who are in charge of my mortgage and they keep passing on the decision making from one person to the next and no one is responding or helping me. Meanwhile, if I decide not to pay for it, they are tacking a late fee on my rent, which also makes my rent go higher. I am very dissatisfied with Ackley Florida property management

Ackley Florida Property Management, Inc. is NOT a BBB Accredited Business.

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