Business ProfileforMyEyeDr.

I had a very disappointing experience during my recent visits for eye exams at the ********* location. On February 16th, my kids and I had appointments with **************, and I looked forward to discussing glasses and contacts. However, I left the office feeling undervalued and dismissed as a patient when he denied me contact lenses, saying I wouldn't wear them until after college.When I returned to pick up my glasses, I knew something was wrong. I've worn glasses for over 30 years and was alarmed when the staff attributed my discomfort to my eyes adjusting to the new prescription. I wore the glasses for two months, and I experienced persistent headaches and dizziness.I scheduled an appointment to revisit my prescription, but I was turned away and asked to reschedule for the following day because I needed to bring the glasses I purchased. This lack of coordination and communication was not just inconvenient but also disruptive to my work schedule.When I attempted to reschedule through the patient portal for May 6th, a receptionist later questioned me over the phone on May 4th about why I had chosen that date. I was informed that such appointments were only for those needing glasses and that, due to corporate policy, I could only have my prescription checked between 11 a.m. and 12 p.m., excluding Saturdays.Adding insult to injury, when I asked for the store manager's name, the receptionist told me that the manager's name was ***************, only to inform me that *************** didn't speak Spanish. This irrelevant detail only heightened my sense of frustration and made me feel alienated as a Spanish-speaking customer.In summary, my experiences at the ********* location were disappointment, inconvenience, and a lack of clarity and respect for patient needs.