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Business Profile

Security System Monitors

Vortex Security Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

3.67

Average of 3 Customer Reviews

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Review Details

  • Monica S

    Date: 01/08/2024

    Monica S

    Date: 01/08/2024

    Reliable, very nice technician, system works well. I highly recommend Vortex.

    Vortex Security Solutions, LLC

    Date: 01/11/2024

    Thank you for your review and we are pleased to hear that you had a great experience with Vortex.  

  • Yara B

    Date: 09/22/2023

    Yara B

    Date: 09/22/2023

    In July, 2023, I called to cancel my alarm system since the three year contract had already lapsed, and the alarm is not used anymore. I was told to put it in writing in an email, and that it would be canceled not immediately because I needed to give them 30 days notice. I emailed them on July 12, 2023 requesting the cancellation and also explaining that the property has a tenant who is using their own system. I asked for confirmation and received no reply. I emailed again. I forgot about it and saw that Vortex continues to withdraw from my account. I spoke to **** earlier this week, and he said it would be taken care of immediately, that I would be refunded what should not have been withdrawn from my account, and so on. I am still waiting. It is absolutely WRONG to give customers the run-around and continue charging them. There should be a clear way of cancelling a contract instead of making it difficult so that the company can continue to make money off the customer, especially when the services are not being used.

    Vortex Security Solutions, LLC

    Date: 09/25/2023

    This was an error in our system and it was cleared up when the customer spoke with our management team.  Vortex has cancelled this account after the *********************************************************************************************** error.

  • Lawri C

    Date: 08/18/2022

    I have been using Vortex for almost four years.. Recently, I had a problem with my panel. A service tech was here within two hours and repaired it. They are a great company. I highly recommend them. The pricing is competitive.

Vortex Security Solutions, LLC is NOT a BBB Accredited Business.

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