Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 29 November 2023. I paid USD$5,500. Clients2Calendar (C2C) promised to give a 2x return on my investment by way of making 2 qualified appointments per day for me. I received zero qualified appointments and 2 appointments from two men who felt hounded by the setters and just wanted to stop it. Neither were interested in my jewellery business. C2C contract states they would guarantee I would receive a full refund after 180 days if this was not achieved. For me at the time I thought well I cannot lose on this deal. Now the contract of 180 days has ended they are refusing to give me a refund and say I didn't pay the setters. I only received one invoice to pay the setters which I paid reluctantly as I felt for them as they were just doing what C2C told them to do. The contract states you only pay the setter once the first qualified appointment is made. I constantly communicated with them that they were not for filling their agreement. I complied fully with their contract, and they are now saying I did not pay setters so are in breach of the contract. I specifically asked prior to the ********************************************************** to do to ensure I received my refund. They came back with nothing and certainly no mention of an outstanding setter payment. I have since found reviews online saying that other people have been in the same position and have not got their money back. C2C only communicate in a group setting on Slack. They will not resolve this matter as they have written a letter after all my requests now saying I am in breach for not paying the setters and for them the matter is now closed. I contacted some of the employees of C2C that signed me up and they have all left due to the unorthodox behaviour of ***** business. I am devastated that these wealthy people have taken my hard-earned money from me. In NZ dollars this has cost me over $10,000. Please help.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is filed against Clients 2 Calendar LLC, a company registered in the ****Nature of Complaint:On November 1, 2023, Balanced ********* entered into a contract with Clients 2 Calendar LLC.Contractual Promises:The signed contract outlined two key promises from Clients 2 Calendar LLC:Lead Generation: The program was guaranteed to generate leads with a 2x return on investment within 180 days.Refund Policy: Clients 2 Calendar LLC offered a 30-day money-back guarantee if the program failed to deliver the promised results.Breach of Contract:Clients 2 Calendar LLC failed to deliver on the lead generation promise. After 180 days, the program only generated 1 lead, falling significantly short of the promised 2x return on investment.We submitted a formal refund request on May 2nd, 2024, well within the stipulated 30-day window, due to underperformance.Lack of Resolution:Despite repeated attempts to reach Clients 2 Calendar LLC via email, including contacting various individuals such as company co-founders, we have received no response or resolution to our refund request. Their claim of "internal investigations" has been ongoing for an unreasonable 48 days with no updates provided.Impact:This situation has caused financial loss for Balanced *********. Clients 2 Calendar LLC's lack of response and failure to fulfill their contractual obligations raise serious concerns about their business practices. We believe they may be using deceptive tactics to attract clients with promises of significant results and refunds that are not delivered.Desired Outcome:We request the Better Business Bureau to investigate Clients 2 Calendar LLC and mediate a full refund as per the signed contract and their stated refund policy.Documentation:We are prepared to provide copies of the signed contract, our refund request emails, and any communication received from Clients 2 Calendar LLC.Thank you for your time and attention to this matter.Sincerely,

• Initial Complaint

  Date:02/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 25 August 2023. We paid $6000. They promised to double our money or our money back. Now the contract of 180 days has ended they are refusing to give us a refund and are demanding we pay more money. We have complied fully with their contract and they are now inventing new demands asking us to pay them more before they release our money. We have since found reviews online saying that other people have been in the same position and have not got their money back. They will only communicate in a group setting on Slack. They will not resolve this and are aggressive and rude and non-negotiable. They initially contacted me through Instagram. Please help us.

  Business Response

  Date: 04/04/2024

  Good Day,

  Section 8 of the signed Agreement states the following: "The refund is only valid if the Client fulfills all requirements as stipulated in Section 2 of this Agreement and makes full payment of the Agreed Upon Fee to the Company and pays for the Appointment Setters on time as agreed upon in Section 9 of this Agreement."

  The Client never ended up paying her second payment on time and the Client never ended up paying for her Appointment Setters. The Appointment Setters are the marketing cost and the people working for her. 

  The Agreement and refund policy is based on the 6 months period of the Agreement. In this 6 months the Clients needs to pay for her marketing in order to be eligible for a refund (something that makes sense to any person).

  The Client never paid for the people working for her. In fact, we should file a complaint against the Client. However, we decided to not move forward that. 

  This complaint is coming from a Client who did not honor the Agreement that was signed by her. 

  Customer Answer

  Date: 04/05/2024

  Hi There,

  Many thanks for your work regarding this extremely stressful matter. It really is much appreciated. Upon filing this complaint I have found 22 other victims of this crime. Bringing the total of scammed money to $121,000 collectively. ****** and ************************* are scam artists and the business they are running not only has no intention of adhering to their own contract but furthermore they are trying to extort us for more money. 

  This is their game and they have pulled this trick with every one of us. Charging us $5500 to get leads for our business promising to double our money or we receive our money back. They got us no leads and are refusing to give us our money back. 

  In response to their reply as I have already said to ******, who refuses to give a response. 

  We were told when we signed up at first that we would be notified to send the second payment which we were not. We were also told at that point they would have secured at least 4 bookings which they had not. We had our doubts at that point and flagged it with the company. We offered to train their setters in the outreach system that we found worked for our business but it was refused. We were told we were interfering with their work and to let them do their job. Being $5500 down we let them "Do their work" and asked to see what it was that they were doing. We were send a screen shot of someone following random pages on instagram (none of which were even our target market) Looking back and speaking to the 22 other victims of this crime we don't believe there are real "Setters" working for this company. 

  At one point they sent copy and pasted spammy messages from my instagram account getting me shadow banned. I was unable to log in to my account and after i was allowed back in I had no reach in any posts I created. 

  I have correspondence from myself and business partner to *********************** (their accounts department-who has since left the company along with a lot of others) Her message stated if we did not pay it would result in breach of contract. 

  We replied saying that this was the first notification we got to ask us for payment. In which we replied stating that and immediately made the payment.

  She then replied "No worries at all (as per email attached) Surly if there was a breach in contract at that point it would have been pointed out to us resulting in termination? This was not the case.

  Regarding payment of the Setters. In section 9 of the contract it states that the setters are paid upon their first call booked. We never received a single booking in the 6 month contract. We had 8 setters in total as they were constantly replaced. ****** admits he has a "Setter problem" in one of the slack messages and at one point we only had 1 setter which by his own contract is a breach as the whole business model is placement of 2 setters on your team. 

  When the contract was over we agreed to be refunded less the $300 setter fee as a good will gesture to thank them for their hard work over the last 6 weeks (not months) This was refused. Again I have attached correspondence regarding this conversation in the files. I told ****** (as advised by our lawyer that imposing new conditions after the contracts expiration is not only unjust but also illegal. Any amendments to the contract terms require mutual consent and must be documented in a new agreement. This fell on def ears. 

  He then threatens legal action (As you can see above in his message) to try and scare us into not pursuing this matter.

  Upon review of the 22 other victims this is a scam tactic he uses. Some of the other victims did pay the "Setter" fee upon his request after the contract had ended and he still failed to refund them their initial investment. 

  I have attached documentation of all conversations on their slack channel as that is the only place he would communicate in a group setting. This company is a scam and they are relying on the fact a lawyer will cost a lot more money then your initial investment of $5500. They have been getting away with this for some time and they need to be stopped. They are still actively recruiting innocent small business owners through social media. 

  I have asked the other victims to report their individual cased with you here. I have also reported these people to law enforcement. 

  I have a full file of all documented evidence for above which I am unable to attach- Is there somewhere I can send it to for your review?

  Again I really appreciate your help with this matter and look forward to hearing from you and hope for some kind of resolution, 

   

  All the best 

   

  *******

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21330089
  
  I am rejecting this response because:

  Hi There,

  Many thanks for your work regarding this extremely stressful matter. It really is much appreciated. Upon filing this complaint I have found 22 other victims of this crime. Bringing the total of scammed money to $121,000 collectively. ****** and ************************* are scam artists and the business they are running not only has no intention of adhering to their own contract but furthermore they are trying to extort us for more money. 

  This is their game and they have pulled this trick with every one of us. Charging us $5500 to get leads for our business promising to double our money or we receive our money back. They got us no leads and are refusing to give us our money back. 

  In response to their reply as I have already said to ******, who refuses to give a response. 

  We were told when we signed up at first that we would be notified to send the second payment which we were not. We were also told at that point they would have secured at least 4 bookings which they had not. We had our doubts at that point and flagged it with the company. We offered to train their setters in the outreach system that we found worked for our business but it was refused. We were told we were interfering with their work and to let them do their job. Being $5500 down we let them "Do their work" and asked to see what it was that they were doing. We were send a screen shot of someone following random pages on instagram (none of which were even our target market) Looking back and speaking to the 22 other victims of this crime we don't believe there are real "Setters" working for this company. 

  At one point they sent copy and pasted spammy messages from my instagram account getting me shadow banned. I was unable to log in to my account and after i was allowed back in I had no reach in any posts I created. 

  I have correspondence from myself and business partner to *********************** (their accounts department-who has since left the company along with a lot of others) Her message stated if we did not pay it would result in breach of contract. 

  We replied saying that this was the first notification we got to ask us for payment. In which we replied stating that and immediately made the payment.

  She then replied "No worries at all (as per email attached) Surly if there was a breach in contract at that point it would have been pointed out to us resulting in termination? This was not the case.

  Regarding payment of the Setters. In section 9 of the contract it states that the setters are paid upon their first call booked. We never received a single booking in the 6 month contract. We had 8 setters in total as they were constantly replaced. ****** admits he has a "Setter problem" in one of the slack messages and at one point we only had 1 setter which by his own contract is a breach as the whole business model is placement of 2 setters on your team. 

  When the contract was over we agreed to be refunded less the $300 setter fee as a good will gesture to thank them for their hard work over the last 6 weeks (not months) This was refused. Again I have attached correspondence regarding this conversation in the files. I told ****** (as advised by our lawyer that imposing new conditions after the contracts expiration is not only unjust but also illegal. Any amendments to the contract terms require mutual consent and must be documented in a new agreement. This fell on def ears. 

  He then threatens legal action (As you can see above in his message) to try and scare us into not pursuing this matter.

  Upon review of the 22 other victims this is a scam tactic he uses. Some of the other victims did pay the "Setter" fee upon his request after the contract had ended and he still failed to refund them their initial investment. 

  I have attached documentation of all conversations on their slack channel as that is the only place he would communicate in a group setting. This company is a scam and they are relying on the fact a lawyer will cost a lot more money then your initial investment of $5500. They have been getting away with this for some time and they need to be stopped. They are still actively recruiting innocent small business owners through social media. 

  I have asked the other victims to report their individual cased with you here. I have also reported these people to law enforcement. 

  I have a full file of all documented evidence for above which I am unable to attach- Is there somewhere I can send it to for your review?

  Again I really appreciate your help with this matter and look forward to hearing from you and hope for some kind of resolution, 

   

  All the best 

   

  Aisling

  
  
  Sincerely,
  
  ***************************