Complaints

This profile includes complaints for Go Green Dry Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Green Dry Cleaners

  5500 Military Trl Jupiter, FL 33458

• 

  Go Green Dry Cleaners

  150 NW 6th St Miami, FL 33136-4105

• 

  Go Green Dry Cleaners

  367 S County Rd Palm Beach, FL 33480-4460

• 

  Go Green Dry Cleaners

  5401 East Ave West Palm Beach, FL 33407-2358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off a $1300+ dress for dry cleaning. Received it back damaged. The intricate flower appliqu was melted down making it appear like glue spots on the dress.Brought it back to the dry cleaner with the original purchase receipt to be compensated for their mistake. No compensation was given, instead they took the dress back and neglected to communicate for 10 days until we went to their store to physically ask about it. At this point they let us know the resolution theyre offering is trying to sew new flowers onto the dress meaning they are yet again damaging my expensive garment without my consent.This shop is despicable in custom service and my dress is both damaged and missing at this point 4 weeks later.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a ***** shirt on the 9th of January and didnt receive it until back until mid march. There was a period of time where they refused to give me back my clothing and the only update that they would give me was that there was a mistake made in the cleaning process and as a result the colors had bled throughout the shirt. During this process I was promised compensation for the damages by employees at the physical location but after waiting months for my property I was given back an unwearable shirt with zero compensation for the $1200 piece I had originally dropped off for a cleaning to prevent this kind of damage. Management lack integrity and the business as a whole lacks the accountability necessary to work in an industry where you are handling other peoples property. This business has no place in west palm and should not be allowed to continue operating.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/5/24, I dropped my ***************** (TB) dress shirt off to ******* * at Go Green. I showed her a food stain on the front of the shirt. Approximately 1 week later, I picked up the shirt, examined it and found it to be damaged/discolored where the food stain had been. ******* said she would have to talk to her manager, *****, (spelling ?) to see what could be done about it. I stopped a number of times after that and all ******* could tell me was that ***** was working on it.Around the beginning of *arch, I stopped in and asked ******* to get ***** on the phone. ***** told me that it was not Go Green's problem but the manufacturer's fault and this was not the 1st time it had happened with other TB shirts. I told ***** I have at least 10 TB shirts that have all been dry cleaned at other dry cleaners and never had a problem. I told her TB did not dry clean the shirt. In my opinion, I added that Go Green ruined the shirt and not TB. She said she would work with TB and see what could be done. I asked her to keep me advised. Never heard from her again.On 4/8/24, I finally went back in and told **************** wanted my shirt back and an answer from ***** as to what was being done about the damaged shirt. She told me she could have the shirt back that day and would call me when it arrived. Never heard from her again.On 4/10/24, I went back in and spoke to **** about getting my shirt back. He said store records indicated it was at the store but he couldn't find it. He said he would check into it and give me a call. Never heard from him again.I believe I acted in good faith and tried to work with Go Green but here it is, 4/25/24, and I have only been ignored and given lip service from ************************** and ****. I am looking to have the shirt replaced or monetary compensation for the damage/discoloration to the shirt.This was the 1st time I tried Go Green dry cleaners and, because of this experience, it will be the last.Let me know if there is anything else you need.

• Initial Complaint

  Date:04/23/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Servpro of Boynton contracted Gogreen to remove textiles from my home due (9.19) to a house fire (9.14), invoiced $18772.81, paid for Go Green on 1/10/24 by my insurance co.Company: Go Green Dry Cleaning Order#******** *************************************************************** ************ ************ ************ *OWNER: ************************************* Go Green won't return / reimburse multiple items they promised to deliver via text and talk. When I asked about the missing sheets, curtains, etc,They said they delivered all sheets/curtains in first delivery,but these** were NEVER returned; I did receive some in 1st and subsequent deliveries. They later said they found them, then that there are new employees who did not know about them, and they would get back to me. They did NOT; now they are no longer taking my calls. I sent a certified letter and emailed it to the owner* March 26,2024, requesting the items or $500 replacement cost. Missing items include:**Wamsutta Dream Zone Stripe -Queen purple sheet set-flat, fitted, and cases: standard and king, plus 2 pink jersey cases, king.queen green & white pin striped and solid ********************** flat sheet and king ***** plus pink and green flannel floral ***** king white sheer curtains,3 panel 2 yellow chintz 18" pillows peach shorts pajamas set peach floral Victoria ****** pajama top and longslv green T-shirt ** grey utility rug w rubber backing. Textured rubber welcome mat, 3rubber pin mats 2 XL Hotpink Tshirt

  Business Response

  Date: 05/22/2024

  We have notified ****************** MUILTIPLE times that she has received ALL of her items that we were responsible for processing. We do not have anything else that belongs to her. Perhaps the items she is mentioning are the ones she took from her own home and kept at the hotel that she stayed at during the interim. Additionally, we are aware that SERVPRO the contractor who handled her home reached out to her and confirmed the same facts that we confirmed. We do NOT have any of ****************** items, they were all delivered back to her property safe and sound. Additionally, to suggest a flat $500 reimbursement without receipts of any missing items is improper and appears to be a deductible she is trying to cover on her end. We completed our job well and performed a large task professionally and accurately. We wish ****************** the best in her new home and if she has further issue, perhaps she contact her original vendor ********.

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21610633

  (Attachments - 1. receipt of replacement cost.  2.  text records 3. contact records 4. email records 5. complaint letter )
  
  I am rejecting this response because it is grossly inaccurate.  Gogreen removed my textiles and clothing, neglected to return many of them; now, they are denying their actions, and will not take responsibility for their negligence.  As they stated it was a large task for them, but they still took an unreasonable time: items were picked up on 9/19/23, and they still weren't ready in December (except for the rush items) when they asked for more time via text (attachment).  It took months of deliveries, bit by bit.  I was extremely patient with them, and I expected to eventually receive all of my items, so when I did not receive the sheets and curtains in question on the first or subsequent deliveries, I trusted that I would get them eventually.  It was easy for gogreen to take advantage of the situation as they have already been paid, so they have no benefit in making things right.

  Gogreen's manager, *****, admitted that they could not find my items because they had been moved in the plant, and they were trying to locate them; they had my items for months before they were returned.  Gogreen stated that they had more items via text on 2/27/24, but never delivered them. **** stated that he saw the sheets at the plant in person when delivering and on the phone when I followed up, but now they are saying that they do not have my items perhaps as a retaliation of the complaint letter they received, for,after they received the letter, they rejected communication and further deliveries with me.  Losing items is apparently a regular problem with this company according to multiple reviews as well as personal experience: I personally received at least 8 items that did not belong to me and attempted to return them, so that the rightful owner might receive them, but they were unconcerned and some comments were: "you can keep that if you want", "it's your lucky day", "are you sure it's not yours?"

  INACCURATE INFO FROM BUSINESS REPLY (From business: Perhaps the items she is mentioning are the ones she took from her own home and kept at the hotel that she stayed at during the interim.) NONE of the items on the list were taken from the home by me; they were all removed by gogreen drycleaners.  

  (From business: Additionally, we are aware that SERVPRO the contractor who handled her home reached out to her and confirmed the same facts that we confirmed.)Gogreen is not able to provide any details regarding which contractor they allegedly spoke to or the time or date.  This is because their statement is false: Servpro did not interact with gogreen drycleaners in any capacity, other than hiring them.  I was the sole contact from that point out.  Their statement is completely false as it did not happen; I was not contacted by ******* at any time regarding dry cleaning other than to providing the contact information for them and time to meet. 

  (From business: Additionally,to suggest a flat $500 reimbursement without receipts of any missing items is improper and appears to be a deductible she is trying to cover on her end.)    Receipts or amounts are provided in the attached document.   The amount requested was a very conservative amount.  The items that have receipts have current replacement prices as well as the original (attached doc).  Many items have not yet been replaced in hopes that they will be returned or reimbursed.  

  I still did not receive:       Missing/lost/not returned items include:
  1.*Wamsutta Dream Zone Stripe -Queen purple sheet set-flat, fitted, and cases: standard and king, plus 2 pink jersey cases, king.
   (These were taken off of my bed by gogreen (by **** and *****) and never returned. ***** said that they looked for them, and that ***** personally looked for them, but they were not found. He said that my items had been moved, so some items had been hard to locate. I was then told that ALL sheets and curtains were brought on the first delivery, but I got Sheets and curtains in several different deliveries, never receiving this set or the following sets(below).
  2.*queen green & white pin striped and solid ********************** flat sheet and king ***** plus pink and green flannel floral ***** king (I got 1 out of 2 cases per each)
  3.*white sheer curtains, 3 panels
  4. *2 yellow chintz 18" pillows, used as cushion inserts (I got 2 of 4)
  5.  *peach shorts pajamas set *peach floral ******** ****** pajama top, sleeveless
  6. *large grey utility rug w rubber backing. Thick textured rubber welcome mat, 3 small rubber pin mats
  7. *2 XL Hotpink Tshirt, fruit of the loom (I got 2 of 4)
  8. *XL dark green ******** secret long sleeved Tshirt                                                                                                                                                      The above list has been amended since the complaint letter as there was a delivery that day of the letter, and the delivered items were deleted.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/04/24 I dropped of an order including: Two tuxedos, two tux shirts, three polos, and two pairs of pants needing repairs. On 01/11/24 one of tuxedos was delivered to my house along with the three polo shirts. On 01/15/24 two tuxedo shirts were delivered to my house. I called the store on 01/30/24 to ask about the remaining items on this date the tracking app used by the company to show the status of orders showed that one tux and two pairs of pants had yet to be delivered. The associate expressed surprise that they had not been delivered and indicated she would contact the processing center and call me back. I did not hear back from her and so called on 02/05/24 and left a message at 11:30 AM when no one answered. When I did not hear back I called again on 02/12/24 and spoke to the same store associate who told me that she had spoken to the processing center and that the tuxedo was not there and must have been delivered and that the repaired pants should have been delivered as well. By this date the tuxedo had been updated on the app and showed it had been delivered with the other items. However, as can be seen on the attached screen shot the tux is listed after the shirts that were delivered on 01/15/24 perhaps suggesting that the record was updated later. The store associate said that she would call the processing center again and then call me back. I never received a call from her. On 02/15/24 the repaired pants were delivered. I am submitting a screen shot of the tracker showing that the date of delivery changed several times. I called on 02/16/24 and spoke with the same store associate to reiterate that the remaining tux was missing and that I had thoroughly checked my house to ensure that it had not been overlooked. She offered to contact another gentleman on my delivery route to see if the tux had been delivered by mistake and said she would call me back. I have not received a call from her. I ask that the item be recovered or replaced.

  Business Response

  Date: 02/23/2024

  Good evening. We are very disheartened that **************** has still been unable to locate his ****** ***** tuxedo. We are aware that *****, the store manager at that location has spoken numerous times to **************** about the suit in question and has explained at length that everything on our end confirms delivery of all items. The suit, the shirts and the tuxedo. Additionally, because technology often fails us in general, we also have a written paper manifest where every driver is responsible for handwriting EACH individual invoice number upon delivery. This ENSURES the delivery of item is complete per the written manifest. ***** has shared this confirmation with **************** as well (via photo). We do understand the pants requiring alterations took an extended amount of time and for that we deeply apologize. Our seamstress was out due to her infant being hospitalized so it put all of our alteration orders behind. No excuses, just explanation for the delays. Those pants have also been delivered to **************** door. If we had any kind of information that left any air of doubt, we would most certainly make an offer to correct the situation. However, our computer system, our written paper manifest and the delivery driver, *****, all confirmed delivery of **************** orders to completion. Additionally, we did check all stores and our cleaning facility just to remove any doubt it could be anywhere else other than delivered.
  I am happy to offer some kind of credit for the difficulty and frustration. It is often that we find, to no fault of their own, we have clients that misplace (housekeepers, property managers, doormen) items and locate them at a later date. It can be frustrating but we try to always make sure we dot our Is and cross our ts for this reason.
  

  We wish you a wonderful evening and look forward to your response. 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21338861
  
  I am rejecting this response because: It contains no new material information. I do not have a house manager or a house keeper or domestic staff of any kind. I live in a small single family residence with two closets. I personally brought in each dry cleaning order myself. In the interest of fairness I invite the ********** of ** Green Cleaners to visit my home at their convenience to make their own inspection. Otherwise, we are left with the comparative probability that a company which is responsible for handling many hundreds of pieces of clothing over a broad geography may have, though acting in good faith which I have no reason to doubt, mis-delivered a single piece of clothing. Or, that a large and bulky item may have somehow been transported from my home without my knowledge or consent for a reason that I am completely at a loss to understand. If the Company's contention is that due to the excellence of their internal controls they have never lost a piece of clothing, my next step would be to post public reviews describing this event and requesting that anyone who may have had a similar experience contact me in order to test the veracity of the claim. I will then share the results of that inquiry with the BBB.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

  Customer Answer

  Date: 02/26/2024

  One additional piece of information that I think is important now, having read the business's response again, is that the statement that the store manager provided me with a photo of the delivery manifest is factually inaccurate. No photo was offered or shared with me at any time. As I stated in my complaint, while the store manager said on three separate occasions that she would follow up with me, a thorough review of my phone records from January 30th 2024 to today shows that no incoming call from Go Green Cleaners was ever received. 

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me over $20 to hem my shorts.

  Business Response

  Date: 07/12/2023

  To whom it may concern, $20 is a standard for hemming any item, it can go up from there depending on the material, beading, etc. 

  We outsource our alteration work to a FABULOUS, HIGHLY TRAINED seamstress. We do not feel a refund should be issued as the price is more than fair. $10 a leg for a full hem is absolutely affordable. It is unfortunate and disheartening that someone who report us to BBB about a $20 hem. Someone is hand stitching your shorts, removing the excess material and performing an art-form that the general population cant perform, thus him coming to us.

  We do wish you the best moving forward.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my husbands new and expensive shirt into GOGreen Cleaners on 01/31/23 and as anyone would expect, I thought I would receive the item back in a few days not what happened here!After 6 weeks of back and forth with the **************** store with no help and no response and after many messages left with the owner, I finally got a call from ************************* (one of the owners) promising me he would look into the problem. A few days later I received a call from one of his store employees offering me a cleaning credit for the shirt that they lostUnexceptionable! I should get the money back for the shirt THEY lost or gave to someone elsethis is why I am writing to you. Doing some deeper research, I am finding that this company has done this many times to other customers with no compensationOne of my photos that I have attached is the text I sent to the owner explaining the problem.Thank you!

  Business Response

  Date: 04/03/2023

  We have already settled this with ******************* also known as, *************************. She has since cashed check (same day as receiving). Check #*******. Unfortunately, even though we feel ************ is confused, we still chose to pay her out and she still reported us to BBB (after we already came to a prompt resolution). She also sent her neighbor (pretending to be an attorney) in to one of our locations to threaten an employee (which we have on camera) and we still rose above. We will always try to operate an honest business with integrity. We will always try to be the bigger person in the situation regardless of the outcome. Thanks for your time. 

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find him confused but will happily move forward knowing I will not use them again. 
  
  Sincerely,
  
  ************************* (****)

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a pick up account with this dry cleaner for over a year. They have been inconsistent but this problem is much more important. Approximately 4 weeks ago they picked up a dry cleaning order from our house that contained a high end pair of white pants and a black sweater. These items were not returned to us during our normal delivery time. We called and went to the store several times - the manager will not call us back. Finally, last week they returned the pants. Both items were clearly lost. They have been incredibly dishonest and have told us on on several occasions that the items would be available for pick up at their store = we went several times (and called and called) and they were not there (until last week when the pants were returned to us). The sweater that is missing is a wardrobe staple. Yesterday I talked to Go Green and they said that the sweater would be returned to the store yesterday or today - today I went and the sweater was not there. The young woman at the counter called the dry cleaning plant and she told me that they would call me when the sweater would be at the store. The manager will not call me - they have not offered any monies - the sweater was very valuable to me and an essential part of my wardrobe. I wrote a true review on ******** and they removed it along with other negative reviews. When I looked on Yelp they have even lost rugs that belonged to other customers - how do you loose a rug? I was told the manager would call at least a dozen times - no manager every called.

  Business Response

  Date: 02/11/2023

  Management has introduced themselves and contacted/spoken to ********************* at extensive depth to try to understand her complaints better. Prior to the pants/sweater complaint, we cleaned and processed household items for her and returned to her. She claimed she should have been charged $1 a napkin, (I cant understand this as I am unaware of any cleaner charging $1 for any item) and called her bank, reversed the charge for absolutely no reason other than her deciding she didnt want to pay $5 a napkin. Side note: napkins are extremely labor intensive to remove the myriad of stains that come along with cleaning them. $5 is actually less than what other comparable cleaners charge because of the labor involved. She could have found these prices on any of our price tables. We tried to discuss this loss of sale (+/- $50) and her response to management was Ive already taken care of that so we will not be discussing this. *** already contacted my bank to reverse the charge. This is stealing. She had no complaint other than she decided she didnt want to pay. Service or delivery time had nothing to do with her grievance. It was solely based on the price per napkin that she decided AFTER we performed the service, that she didnt want to pay. Regarding her complaint with pants/sweater, those items were returned to her and discussed multiple times. We cant pay for something that we do not have. Additionally, we have responded to her very disparaging comments on ******** (its an ad for new customers where she wrote her negative comments) not to our customer service feedback portal that is available to our customers. You can still actively see her negative comment on ******** as I told her in my response. We do not remove them. She also told any prospective new customers of mine to use Tim&debs which is a local competitor. As to losing a rug reference with BBB, Im unsure of the relevance, additionally she is factually incorrect. The comment was the carpet was not cleaned correctly. This has since been resolved and we have NEVER lost a rug. Nonetheless, the rug comment has zero relevance to Mrs. ********* complaint. Unfortunately, after multiple in-store conversations (in addition to documented phone calls) where ********************* became belligerent and unruly, harassing our team and other customers, we do not feel there is any path forward with her. We have camera footage of her yelling at staff and telling other customers to LEAVE, theyre going to ruin your clothes to which the customer laughed and replied I love Go ********************, I wont go any where else. Additionally, I am sure if asked, this customer would be happy to speak with ******************** to confirm. We apologize that this issue has made it all the way to BBB. Unfortunately we feel this customer is irrational and likely we are not the only small business she is trying to take advantage of. Please feel free to contact us should you need further detail. Thank you for your time. 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18890973
   I was quoted $1.00 per napkin by the young woman at the desk when I dropped the napkins off. I was charged $4-5/napkin  I NEVER did receive my SWEATER despite repeated calls and visits to Go Green, including MULTIPLE visits made after they told me they had retrieved my sweater.  Today, I will put a check in the mail for $42.00 just to put this whole matter behind me.   
  
  Sincerely,
  
  ***********************