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Business Profile

Carpenter

True to Form Carpentry Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this contractor to reinstall drywall, install partial floor, remove and install two doors and trim, remove and reinstall an AC air handling unit.Invoice for $4,100 was signed, (on June 24, 2025) we assumed this was his proposal or contract. Work started on June 25, 2025. We were told this would be a three day project. It dragged out for five days.There was no supervision, the he showed up once maybe twice . Existing flooring that did not need to be removed was done without my authorization which added an additional $522.00 to the cost. I questioned the contractor and was told that his people installing the floor told him it needed to be replaced, so he wasn't there to look at it and just took the word of his worker.The repainting of the door jambs was very poor and will need to get repainted. They did not install the condensate drain properly, it was in front of the filter that could not be changed. He also did not reinstall the water leak devise, He also left a bunch of trash in the closet where the air handling unit is.We had an existing piece of finished plywood, the contractor was told not to use it. It had some small water stains, but it was used anyway because there is a saw cut on one side. I actually saw them using it to cut there material on.On Day five July 3rd we were told that the contractor/owner would show up between 11 and 1:00pm. We received a call at 1:30 from the contractor first telling us he is at Floor Decor picking up something then he tells he's not coming back and heading north. Just a point of reference my daughter in law who lives there had a meeting and had to leave, so he took it to not come back.He was very rude to my daughter in law, he is arrogant, argumentative and extremely disrespectful.The bottom line is had this contractor supervised and managed the project properly we would not be sending this complaint to the BBB. We in fact did file a complaint with the ***************** Board for contractors.

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired ***** ********* of True to Form carpentry to renovate/expand a masterbedroom in 2022.True to form failed to complete the job.Did not build to code. Failed numerous inspections and kept attempting build. Failed to call in some inspections which in turn caused him to build the room too close to property line.Failed to communicate any issues to me, but continued to take our money.Left job incomplete, installed used exterior doors , but took payment $10,000 for new doors, which he promised would be installed by a certain date, never to return.Had to hire a new contractor which led to additional charges to correct his many mistakes in the building,***************** never returned, never returned any calls, never returned my door deposit.Owner claimed that if I reported anything to bbb or the state " I would never see any of my money".Did not build per plans. Causing issues with building department and inspections , issues I have still yet to be able to remedy.Highly suggest investigating his open permits and jobs as I have spoken with other clients of his which are in the same situation.

True to Form Carpentry Inc. is NOT a BBB Accredited Business.

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