Complaints

This profile includes complaints for EverBright, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EverBright, LLC

  700 Universe Blvd Juno Beach, FL 33408-2657

  
• 

  EverBright, LLC

  700 Universe Blvd Juno Beach, FL 33408-2657

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since we had our solar panels installed in late of 2024, they have never produced a full month of service. EverBright is wanting us to pay the full monthly amount of $212.31 for service we did not get from the panels. EverBright has a Company named Omnidian who monitors our solar panels. We have received emails from ******** saying our panels have not produced any energy for weeks of each month that we have had our panels. I have tried numerous times to reach out to Omnidian to get the problem fixed. No one will return my calls. We have paid for 1 full month of use already but, probably should not have since the panels are not working properly. I feel that EverBright should not be charging us any fees from a defective product that is still not working. My Wife and I have talked to **************** at ********************** and, they said that there is nothing they can do about the bills. We are not getting any help from this *** about our issues. EverBright is wanting us to pay $640.11 for 3 more months of use from solar panels that are not producing any energy. This is just wrong for this *** to be doing our Family like this.

  

  Business Response

  Date: 05/16/2025

  Our response is provided in the attached document.

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away Sept 2024. As Personal Representative of his estate we've worked with all creditors on arrangments while he estate went through probate.We were set to sell his house on 5/1, using the proceeds from the sale to resolve all of his outstanding debts. We knew he had solar panels, and were able to find documentation from a company called ******. I worked w/ them to affect a transfer of the lease agreement to the buyers of his home.On 4/28, Title realized that the solar UCC-1 lien was not from Sunrun but from EverBright, whom he'd signed a 2nd solar lease agreement with in June, just months before he passed. EverBright had him on e-billing so we did not see the emailed billing notice amongst his hundreds of daily emails. We also shut off his phone # since the estate couldn't cover the monthly bill.EverBright never once mailed a physical notice or bill before sending his account to collections; we have mail forwarding and have received notices from ALL of his other creditors. We never knew they existed so we never made arrangements with ******** that we know they exist, we are working to get the account out of collections and transfer to the new owner, as well as pay the 6 months of payments that were missed (and we didn't know about). Rather than charing off the account, we would think it would be in EverBright's best insterest to reinstate the lease and collect the agreement upon lease payments for the next 24.5 years.Additionally, the buyer is an active duty service member & is being deployed on 5/8, leaving his wife and two young children to try and move in on their own because no one from EverBright will call us back.I spoke to lead agents on 4/30 and 5/2 who gave me a case # *****. I called today 5/5 because I never heard back and the escalation agent I spoke to told me that wasn't a real case # and there is nothing in the file about me as P.R., I've called 5+ times now since 4/30 and am never allowed to even speak to a supervisor.

  

  Business Response

  Date: 05/16/2025

  Our response is provided in the attached document.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a fraud claim with the company (Everbright) as my personal information was acquired without my consent which lists me as a ***Buyer for services (Case #*****). I have never agreed or signed any contract and have no association with the company, its affiliates, or services however my personal information was used illegally without my consent and the company flagged my credit with a 30 past due notice fraudulently. I would like my name to be removed from any association to this company/contract and a correction be made to my credit as well as receive an explanation as to how my personal information was acquired. I would like for the company to look at the unethical practices of the company, their affiliates and subsidiaries to ensure this does not occur to any individual in the future.

  

  Business Response

  Date: 05/15/2025

  Our response is provided in the attached document.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23276052
  
  I am rejecting this response because:  There is no resolution mentioned regarding my concerns expressed in my complaint in the response provided by the company (Everbright).  Please also see attached Police report submitted for Identity Theft/Fraud.
  
  Sincerely,
  
  ********* *********

  

  Business Response

  Date: 05/26/2025

  Our follow up response is provided in the attached document.

  

  Business Response

  Date: 05/28/2025

  see attachment

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23276052
  
  I am rejecting this response because:  I am still pending for a formal communication and resolution from the company (Everbright).  I do not sense the urgency in resolving this matter as I originally reached out to the company (Everbright) on 02/03/2025 and thereafter submitted the fraud claim (case # *****) to the company (Everbright) to be investigated.  I am requesting that the company (Everbright) remove my name as the co-signer as the addition of my name as a co-signer and the use of my personal information was done fraudulently and am also seeking that a correction be made to my credit as the unethical practices of the company (Everbright) has caused serious impacts. 
  
  Sincerely,
  
  ********* *********

  

  Business Response

  Date: 06/11/2025

  Our follow up response is provided in the attached document.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23276052
  
  I am rejecting this response because: Per the conversation had on 06/05/2025 with ******* from the escalation department of the company (Everbright), I have requested that the solar panels be removed at the company's expense and the contract be made null and voided along with my name being removed as co-signer/co-buyer and for my credit to be restored.  I will maintain in communication with Mr. ******* as agreed per our telephone conversation on 06/05/2025; I have informed Mr. ******* via email on 06/16/2025 that I am still awaiting to receive the death certificate of my late father ******** ********* and that I will be providing a copy to the company (Everbright) once I receive it.  Please have the company (Everbright and it's affilliate's) reach out to me to schedule a date/time for the solar panels to be removed.  
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels stopped working months ago theres now a leak in my roof Ive contacted them multiple times with no response every phone number they have doesnt work Im a disabled woman Ive worked hard my entire life and this was supposed to help me and its caused nothing but stress and more money!

  

  Business Response

  Date: 05/01/2025

  Our response is provided in the attached document.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23258225
  
  I am rejecting this response because:

   they never turned them on nor did they charge me anything it was set up to directly take the money out of my account and they never charged my card! And they still have not reached back out about the leak they are pushing it onto everyone else! 
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/21/2025

  Our follow up response is provided in the attached document.

  Customer Answer

  Date: 05/24/2025

   
  Complaint: 23258225
  
  I am rejecting this response because: they are providing false information no body ever reached out regarding payments or wrong information id contacted them multiple times no one ever reached out UNTIL I CONTACTED THE BBB!!! Strange how that works! Until I contacted the bbb they was pushing it off to every other company! Now all of a sudden its my fault when before then even installed the panels we had everything set up including verifying the correct banking information! Fix the roof take the panels off I want this over with Ive had enough of this business Ill go else where!
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Solar System I have, three companies pretty much manage it. Omnidian, Who's supposed to monitor and make sure the system is working and give me direction!!!Bright Opps, who's supposed to contact me to schedule a date to fix the system. Everbright, the finance portion. It stoped working on April 08, 2025. These companies are crooks!!! Not only did Omnidian took there time in giving me a number to call (Bright Opps). Bright Opps NEVER!! Called me. If I would have not been On top of things It would have beed more time to schedule a service appointment. Now they give me an appointment until May 12. That means that by the time they come I would be with out solar for over a month. Everbright is the financial part and they are not accommodating that month of having no solar. I have to pay them that month even though I had no service. I don't understand why these companies are able to be in business. When things are working they are not good but I can except that. The problem is when the system stops. It takes a lot of time to get ahold of a representative. Then no one reaches out to schedule an appointment, and NOW wait 3 more weeks for someone to come out and hopefully fix the system., and still having to pay the monthly payment plus pay SDG&E for the energy they provided during this time.

  

  Business Response

  Date: 05/05/2025

  Our response is provided in the attached document.

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23233430
  
  Hi there,
  My solar is still down and will be fixed in June. That will make it 2 months that the solar has not work, but Im still paying EverBright. Im going to wait until they fix it to submit paperwork.
  Ill be in touch

  
  Thank You
  ****** ********

  

  Business Response

  Date: 05/28/2025

  Our response is provided in the attached document.
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2024 We had solar installed with this company and theres been a problem with the system since day one. Have called numours time with no prevail. Never get any calls returned. Now we r under contract with this company and solar that isnt working. Continue to get high bills from the electric company and no tech has or will come out to rectify the problem. Also the one time someone came out said there was an issue took off the cover plate in the breaker box exposing all the wiring left and never came back. Afraid if my grandkids getting hurt. Something needs to be done asap. Please help.

  

  Business Response

  Date: 04/18/2025

  Our response is provided in the attached document.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a formal complaint against EverBright Solar due to ongoing delays and poor communication that are preventing the completion of a critical home refinance. I inherited my grandfathers home and began refinancing on 3/4/25. The only thing holding up the loan is the unresolved *** Termination and missing original solar contract from EverBright.Because of this, I am now stuck paying two mortgages, unable to move, and under major financial stress. Despite following every instruction, submitting all required documents (starting on 2/19), and paying the $350 fee on 3/19, there has been little to no progress.Ive had to resend documents multiple times with no outreach from EverBright.I was told on 3/19 that the *** would be complete by 3/21, only to find out later it would actually take 2025 business days.I requested the original contract on 3/19, and while Ticket #******* was eventually created, Ive since been told its paused until the *** process is done.Despite daily calls, Im receiving no updates, broken callbacks, and internal teams dont seem to communicate. My most recent calls on 4/3 (three total) were met with the same vague responses and no action.Requested Resolution:1.Expedite the *** Termination (Ticket #*******)2.Release and send the original contract to my lender/escrow (Ticket #*******)3.Provide a consistent point of contact to prevent further delays This situation is financially unsustainable. Ive done everything required, and the lack of urgency from EverBright is now directly impacting my familys stability. I am asking for immediate action.

  

  Business Response

  Date: 04/16/2025

  Our response is provided in the attached document.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 84-year-old grandmother was persuaded to install solar panels by a **mpany called Everbright. They had someone named ******** ***** **-sign the **ntract, but when I asked my grandmother who ******** was, she had no idea. The **mpany also had her e-sign the **ntract using an email address, but my grandmother doesnt even have an email ac**unt and doesnt know how to sign her name.When I asked the sales representative about this, they claimed that ******** ***** was part of their team and that they had to use an employee to get my grandmother approved. However, my grandmother only remembers the sales reps ******** being with her. She insisted that everything was free and she wouldnt have to pay. Yet, I later found out that the solar PPA increases by 3.9% *********** grandmother has significant vision issues and needs eye surgery. She also has *********** and is unable to see properly, which means she **uldnt have understood or **nsented to the **ntract. She denies ever signing anything, and even if she did, shes physically incapable of doing so due to her age and medical ************ feels like my grandmother was taken advantage of. Im **nsidering seeking legal action, as I believe its illegal for a **mpany representative to **-sign a **ntract, especially with someone who has such severe memory and vision impairments. This situation is deeply **ncerning. My grandmother name is ****** *******. Address *******************************************************. I have the solar **ntract showing a ** signers name that is unknown to my grandmother and my family as well.

  

  Business Response

  Date: 04/11/2025

  Our response is provided in the attached document.

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company forged the contract and the ** address of the supposed co signer that I have never met. This was done through a docusign

  

  Business Response

  Date: 04/08/2025

  Our response is provided in the attached document. EverBright considers this matter closed.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23114781
  
  I am rejecting this response because: I have not agreed to pre-pay the solar as the amount theyre requesting is ridiculous. They have released the forged signature on the contract, which should make the contract null and void. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 04/08/2025

  Our follow up response is provided in the attached document. EverBright considers this matter closed.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23114781
  
  I am rejecting this response because: by this response, you can see that they are admitting the Contract was forged by the cosigner and salesmen. The only resolution is termination of the contract or a buyout which will not be in the amount that they request as I do not want any of their maintenance on the solar therefore, I am offering $20,000 for the buyout
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Everbright on 12/10/22, but the installation was not completed until around March 2024, over a year later. Throughout this time, we encountered numerous issues, including technicians lacking expertise- on more than 3 occasions, work had to be redone due to previous installers' mistakes. Once finished, Everbright failed to schedule the required City of ********* inspection and caused significant stucco damage during installation, which remains unrepaired. After installation, we began experiencing severe electrical issues, including power failures when using minimal energy (washer, HVAC, TV). Despite these issues, we continued paying $131 monthly. In June 2024, we reached out to Everbright, who directed us to Omnidan (Case #******). After months of silence, Omnidan responded in October 2024 and referred us to Complete Solar, who provided a false office address (**************************************************), which did not exist, leading us to believe we may have been scammed. After continued follow-ups, Omnidan finally sent a technician on 11/13/24, who found that our main panel had not been properly upgraded to support the solar panels. He promised to return the following week to upgrade the panel but failed to show up. We were then told that Everbright and Complete Solar needed to approve the installation, and weve received no further communication or resolution. As of March 18, 2024, weve been dealing with daily electrical outages, causing over $1,000 in food spoilage alone. Additionally, our appliances (fridge, computer, TVs, and washer/dryer) are now malfunctioning due to these electrical failures. Despite these issues, we have met our end of the contract by making all required monthly payments, but we are being ignored and misled by Everbright, Complete Solar, and Omnidan. When reaching out, we are now hung up on repeatedly, with representatives claiming they will transfer us to another department, only for them to end calls.

  

  Business Response

  Date: 04/07/2025

  Our response is provided in the attached document.