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Business Profile

Window Tinting

Rigdon Window Tint LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to share my experience with *******, the owner and sole employee of Rigdon Window Tinting LLC. This review is based strictly on facts, and I am happy to provide proof for any statement I make.

    I paid $475 for a tint job that was never completed to professional standards, and I am currently preparing to file a small claims court case to recover the amount after ******* repeatedly refused a refund, citing a "no refund policy."

    ******* operates out of his friend's garage in a business complex off ******** *******. He first attempted to tint my vehicle on July 6th, but the job had several issues -- including visible contamination like dirt, hair, and sand trapped under the film. The cuts around the edges were poorly done, with rounded corners on windows that should have straight lines, and a large visible gap on the driver-side window.

    I informed ******* of the issues, and he agreed to re-do the tint. However, I was rescheduled five times for various reasons: his friend didn't open the garage, his vehicle had mechanical issues, and other delays I did not question. Eventually, on June 28th, he attempted the re-tint, but the same problems were still present -- rounded corners, a driver-side gap, and significant contamination causing air bubbles.

    ******* agreed to a third attempt, but again had to reschedule due to not having the tint and the supplier he receives it from being closed. When he finally completed the third attempt (just yesterday), the tint still had visible contamination. I haven't even rolled the windows down yet to check for the same cutting flaws, but based on the prior work, I'm not hopeful.

    ******* claims the issues stem from my car's window gaskets being either too loose or too tight, and that the windows are "off the track." However, even the windshield that has no track had its flaws all 3 times.

    Despite this, ******* is unwilling to provide a refund, offering only more re-dos, which at this point have not produced acceptable results.

    Business Response

    Date: 08/04/2025

    see attached

    Customer Answer

    Date: 08/04/2025



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because: Rigdon Tinting LLC, C/O ******* ****** has provided amateur level worksmanship three times and has lacked the accountability to provide a refund to make me whole. 


    Regards,


    *** *********






Rigdon Window Tint LLC is NOT a BBB Accredited Business.

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