We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Water Company

Normandy Village Utility Co-Op Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Reviews

This profile includes reviews for Normandy Village Utility Co-Op Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Normandy Village Utility Co-Op Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 6 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tammy D

      Date: 05/20/2025

      Im so tired of this water company. They dont answer their phones. They dont answer their doors. They dont respond in need of assistance of any order issue and if when you do call they answer and say, are you calling about the water? Why? Yes I am arent you the water company? Does that make sense Every time they have a failure system we lose out on our water very inconvenience but they want their bill paid on time correct they want that money but they dont give us our on time alerts. What about the older people? They dont know when the water is gonna come back on or when its time to boil it They dont have the right company for this normandy village

    • Courtney P

      Date: 05/20/2025

      I have lived in this area since 2021 & I have had issues more than 3x a year for water issues . Rather its outages or simply low water ************* & other residences are TIRED of this .

    • Vanessa R

      Date: 05/20/2025

      This is the worst company in ************, *******. They are outdated, inconvenient, and such a pain to work with. In order to make a monthly payment for monthly water bill, you will receive in the mail your amount and then either send a check or GO TO THE LOCATION. There is NO SUCH THING as online payment or to view what you owe or paid! Secondly, if there is a "BOIL WATER" alert, there will be a sign on the MAIN STREET! Meaning, if you are home all day, you WILL NOT BE NOTIFIED UNLESS YOU ARE DRIVING ON THE MAIN STREET! They close at 5 and have a lunch break, so I you want to pay a bill or make a complaint, guess what? THERE ARE NOT AVAILABLE AFTER 5 AND DURING THIER LUNCH BREAK. If my husband and I knew we would be dealing with this type of company, we would have NEVER purchased our home 10 years ago! This headache has been ongoing for years and I am tired of adjusting my life to fit their outdates systems! It has been a week since we had issues and now our water pressure is low to none! After several calls and complaints, there is still no fixing the issue. Just the same ole "we are getting to it".

    • Patrick M

      Date: 11/27/2023

      Very poor water company high levels of chlorine and very rude service

    • Makayla M

      Date: 11/16/2023

      Absolutely the worst company I've ever had to deal with. The employees are rude, unprofessional, and down right inhumane. The company only cares about getting as much money from you as possible.

    • Nora M.

      Date: 01/04/2023

      I don't think they even read my meter. The top where the meter is, is all broken and I leave things there to see that they don't even move it to open it and read the meter. My Bill is always the same every month. How come the water I use is the same everymonth? It can't be. Then I have to take a day off to go to their office to pay because they don't accept payments over the phone, and when I have off on wednesdays, they are closed and tell me that by appointment only? So either we have to pay cash or with a check. Nobody uses checks anymore and I have to buy checks just to pay these people. One time they cashed my check twice and the bank reversed one payment and then they were saying that I didn't pay. It took me several attempts with copies from the bank to convince them that they did cash my check. And one time they overcharge me 3 times more than what usually pay. This is a joke of a company. I wish JEA will take over. Why can't we have that choice?

    Normandy Village Utility Co-Op Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.