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          Find a Location

          Oates Energy, Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Oates Energy, Inc

              14286 Beach Blvd, Suite 12 Jacksonville, FL 32250

            • Oates Energy, Inc

              PO Box 51268 Jax Bch, FL 32240-1268

            Business ProfileOates Energy, Inc

            Utility Billing
            Multi Location Business

            Contact Information

            14286 Beach Blvd, Suite 12

            Jacksonville, FL 32250

            Visit Website
            (904) 242-0075

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Oates Energy, Inc has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Oates Energy, Inc

                14286 Beach Blvd, Suite 12 Jacksonville, FL 32250

              • Oates Energy, Inc

                PO Box 51268 Jax Bch, FL 32240-1268

              Location of This Business
              14286 Beach Blvd, Suite 12, Jacksonville, FL 32250
              BBB File Opened:
              10/16/2007
              Years in Business:
              19
              Business Started:
              1/1/2005
              Business Started Locally:
              1/1/2004
              Business Incorporated:
              1/1/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 221745 for this business, issued by City of Jacksonville

              These agencies may include:

              City of Jacksonville

              117 W. Duval St.

              Jacksonville FL 32202

              (904) 630-2489

              http://www.coj.net

              Type of Entity:
              Corporation
              Alternate Business Name
              • Oates Enterprises
              Additional Contact Information

              Fax Numbers

              • (904) 242-0069
                Primary Fax
              • (904) 223-9497
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              16 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/27/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              ***** has overbilled me for utilities for multiple months. I phoned them 3 times (8/25, 9/13, 9/27) and I have emailed them photos of my meter (8/25, 9/2, 9/13). I get the same run around every time I phone ... someone is going to check it ... someone is going to be back in touch ... etc., etc. Nothing gets fixed and my apartment complex wants me to pay the incorrectly billed amounts and say it is up to me to get their contractor to correct the incorrect billings. meter fixed 12-Jun-23 meter reading on bill 30-Jun-23 420 meter reading on bill 31-Jul-23 **** meter reading on bill 31-Aug-23 **** photo of meter attached 15-Aug-23 *** photo of meter 22-Aug-23 353 photo of meter attached 2-Sep-23 822 photo of meter 13-Sep-23 1245 Have additional photos but files are too large.
              Read More
              Read 15 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cody S

              06/05/2024

              The company changes billing cycles to ensure residents in the community are forced to pay higher rates for their 1200 gallon threshold. They turn a utility that formerly averaged $40 a month into $80, $100, even $140 for what should be the most affordable utility. They do not return calls/emails in a timely manner waiting as much as 3.5 weeks to respond, and only after I followed up. Their customer service agent has a perpetual attitude that is going to get her cussed out. They also schedule meter installation with literally same-day notice. I had literally 20 minutes before the guy came to install it. What if I had been at on-site work in my hybrid role then? They are thieves and should be publicly outed as such.

              Oates Energy, Inc Response

              06/11/2024

              We apologize for overlooking this issue and are thankful it was brought to our attention. Please see the attached email sent in response to ****'s last email today:Hi ****, Thank you for your email and please excuse our delay in responding. The representative that you were communicating with, Avion, is out of the office on a medical leave of absence. I understand you were inquiring about the longer than average billing cycles. This is not ideal, however, at times, there are delays in receiving the reads which therefore delay the invoices. As for the rate structure, the community is billed based on the actual water and sewer bill from the water provider. The city will bill the entire site on one bill, showing all water and sewer charges and consumption. This is then spread across the occupants at *********************. With this said, the rates change monthly based on the consumption used and how the city bills the association. Please let me know if you have any additional questions, thank you!
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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