Complaints

This profile includes complaints for Auto Boutique, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Auto Boutique, LLC. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Auto Boutique, LLC.

  9012 Beach Blvd Jacksonville, FL 32216-4625

  
• 

  Auto Boutique, LLC.

  10100 Atlantic Blvd Jacksonville, FL 32225

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the paperwork signing process the finance person requested tons of excess paperwork. I am active duty military and they wanted copies of my military orders and paystubs, even though I already had my own vehicle loan. We initially got past this as I refused, because they didn't need it. They then told me they could only register it in FL and that I needed to provide military orders, LES (paystub), and proof of FL insurance. I am stationed in GA and don't have insurance specific to FL. I asked if they could register in my home state o* ** and they said no. This had me frustrated and as I was about to get up and leave, they finally agreed to title/register in ** for me. That agreement was made on 3 Jun 23, when the vehicle was purchased. My wife and I have called on separate occasions regarding the status of the registration. Their response to each inquiry was excuses. The first excuse on 12 Jun 23, was that the manager was holding onto it because we needed to provide ** insurance, that the ** DoL required it. I called the ** DOL to inquire if proof of insurance was required, the ** DOL said it was not and they don't care about insurance. I called the dealer back, told them who I spoke with at the ** DOL and requested they stop messing around with my registration and send it off. They said they would process the paperwork that day. My wife reached out again on 6 Jul 23, due to the temp tag expiring and the vehicle being our two children's primary transportation. She was told the paperwork was just returned to them because the dealer "forgot" to sign a document. They agreed to sending us another temp tag and stated they were taking care of it and sending off the paperwork that day. They also overnighted the temp tag so as not to disrupt our sons' transportation. I checked numerous times with the ** DOL's website, searching the car's VIN, but there are no record of the vehicle. My wife called the ** DOL and was told there is no record of application for the VIN.

  Business Response

  Date: 07/26/2023

  ********** ******* 2018 Subaru Legacy 06/03/2023. Initially when the customer was purchasing the vehicle he wanted to register the vehicle in ******* as he was stationed i********  GWhen registering in the vehicle in the state of ******** ******* DMV requires a ******* Driver license and ******* insurance and matching address. If you are military then ******* requires us to collect LES and Military orders to prove you are Military and that you are stationed their. Customer refused to provide military orders and LES so we can register the vehicle in ******** so we asked if we can register in his vehicle in your home state o* ** and that is where the vehicle will be getting registered. We have 30 days to register the vehicle by law and with it being out on state and have to do the registering by mailing the paperwork  some time it does take a little bit longer. The paper was sent out to the ** DMV and ** DMV sent it back because they needed a notary on some forms that we were not aware of. The notary was completed and the paperwork was sent back to ** DMV and is there as of the 13th of July. Our title department has tried to reach out to the customer several times to inform the customer but has not been able to reach him. The Process of registering the vehicle is taking a little bit longer then 30 days so we emailed a second temp tag to the customer so they are not driving on an expired tag while we complete the registration process. I have tried to communicate this to the customer and let him know that we are working as fast as possible but the customer was very rude and cursed at me a stated the he didn't want to hear excuses on why it has not been done and hung up on me. So i called him back and in told him that i was trying to get this resolved for him as soon as possible and yes i had to raise my voice a little bit because he was just be unrealistic and very rude. This registration process is being handled and the customer will receive his plate as soon as possible.  No further Action is needed.

  Respectfully 

  Auto Boutique LLC 

  GM 

  *** *******

  Customer Answer

  Date: 07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 20378220. While the information in the business response is somewhat twisted, falsified and convoluted to make me look like the bad guy, the fact that since filing the complaint we are now being communicated with is satisfactory. It saddens me that it took a complaint of this manner to receive some communication and clarification.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Daniel Mcquistion

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/01/2023 I paid the Auto Boutique $17,000.00 for a 2021 Nissan Sentra, and$2,863.00 for a service agreement coverage for break down, towing, rental, and power and transmission repairs for 60,000 mileage limit, and $1, 299.00 for a paint warranty fee that I did not need or want. The financial rep ensured me that due to the low mileage of 29,161 on the vehicle that the factory warranty was fully active. Four months later the transmission broke down due to preexisting damages to the vehicle prior to my purchase. Greenway Nissan Service Dept. diagnosed that the transmission failure was due to front end and frame support damage, and contained salvage parts, and transmission cooler lines improperly bolted and leaking. I spoke to the GM *** ******* in his office on 06/23/2023 and he said that if both the factory warranty and the service agreement was denied that he would pay $3,000.00 to repair the transmission. I spoke to the Service Manager ***** at Greenway Nissan twice, and he stated that both the factory warranty and the service warranty was both denied based on the diagnostic findings. I contacted the GM Ali Al- Nori multiple times and he was consistently deceptive by saying that Greenway Nissan Service Manager said that the factory warranty is good and is going through, even now a month after my visit with him in his office. Proper remedy: Auto Boutique to fully refund the $2,863.00 Service Agreement cost and the $1299.00 unneeded paint warranty cost, and pay the $3,000.00 toward the transmission repair that was promised by the GM *** *******, on 06/23/2023, which comes to a total of $7162.00 refund. I hope that you will do what is right and send me the refund to repair the broken down transmission, and pay at least some of the rental cost, and diagnostic and towing cost.

  Business Response

  Date: 07/25/2023

  ****** ********* purchased the 2021 Nissan Sentra  02/01/2023,  the vehicle was purchased AS-IS and a service contract was purchased at the time of purchase as well.  The vehicle did have some of the manufacturer's warranty available according to the CarFax and to the best of our knowledge. The vehicle was involved in an accident that was reported to the CarFax and  was disclosed at the time of purchase. According to greenway nissan in my last conversation with them, the transmission should have been covered under the manufacturer warranty. Some dealers will refuse to work on a vehicle because the vehicle has been in an accident or they try to void the warranty because of an accident, but that not for them to make that decision. Any component  that is damaged in an accident my not be covered under the manufacturer warranty unless it was repaired by the manufacturers with new parts, every component that fails and was not damaged in an accident would still be covered under the manufacturer's warranty if the vehicle was in an accident.  The Extended coverage you purchased would have covered the transmission but when submitting the claim Greenway said the problem with the transmission was pre existing so there for it was not covered under the service coverage that was purchased but i do not see how it would be pre existing if the transmission was operating properly for 4 months after the purchase date.  I never stated to the customer that i would pay $3000 to repair the transmission as that was not factual.  This issue was brought to my attention about a month ago and i told the customer that i would have sam our service advisor reach out to Greenway and get it resolved with them. That was the last i was aware of.   As we discussed over the phone, out of goodwill of Auto Boutique I would be willing to replace the transmission on your 2021 Nissan Sentra with a new Transmission from Nissan Dealership and it will have a warranty from the manufacturer for 60 months or 60k miles. If you wish to have someone else replace it for you, then I would be willing to cut you a check for $2500 out of goodwill of Auto Boutique towards the repairs costs you may incur. As far as the paint protection that was purchased at the time of sale, and is a non refundable product that has been applied to the vehicle and can not be removed. Please close this complaint as the customer has been taken care of.  We are replacing the transmission on his vehicle out of goodwill for the customer as agreed upon by the customer.   

   

  Respectfully 
  
  
  Auto Boutique LLC 
  
  
  GM 
  *** *******  

  Business Response

  Date: 08/04/2023

  *************** ********* 2021 Nissan Sentra. We replaced the transmission 7/26/2023  and the vehicle was picked up by the customer 8/1/2023. We will not warranty the Repair. The customer was give a warranty for the transmission from the manufacturer and is to take it to Nissan if any issues occur.  The service contract that was purchased at the time of sale will continue to cover the vehicle for any mechanical breakdown including the transmission for the duration of 60 months or 60 thousand miles. Anything else that happens to the vehicle will be solely on the customer from this point on as the Repair was done OUT OF GOODWILL from Auto Boutique to the customer.    

   

  Respectfully 

  Auto Boutique LLC 

  GM

  *** *******

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  *************** ********

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 Nissan Rogue in March 2023. From the start I had to bring it to their attention that the check engine light was on, the battery terminals were corroded, and the back tire was throwing a flat tire signal. Which was fine they "fixed" the issues. But then I had to take the SUV to get the TPMS reset. Plus, that was not the problem with it. Before leaving the dealership it somehow got a screw or nail in it. Then not too long after that the breaks went out and had to be replaced so they had to fix that. Great. But now the transmission is out, and they are ghosting me they won't return any calls, texts or emails. The SUV has 93,000 miles on it and if they had checked the car like they are supposed to make sure it is safe to sell and someone to drive, this SHOULD NOT have happened. This almost caused a wreck with my two young kids in the car on the highway. So here I am with my SUV at the shop waiting for them to tell me how much this is going to cost, and I still have not been able to get a hold of Auto Boutique in ************* **.

  Business Response

  Date: 07/20/2023

  *** *******, purchased the 2016 Nissan Rogue 03/06/2023 with 78626 miles  AS-IS. The customer was given the option to getting the vehicle inspected prior to purchasing the vehicle which was denied.  The customer was offered a service contract for mechanical breakdowns  which was denied by the customer at the time of purchase as well. The vehicle currently has 93000 miles which the customer has put 14000 miles in the vehicle sense purchase date so we do not know what has been done to the vehicle sense. Obviously there was nothing wrong with the vehicle for the last few months as the customer has put 14000 miles on it.  The average miles driven is 12000 to 15000 per year. We are also unaware if the customer has done regular maintenance of the vehicle such as oil changes sense the time of purchase as well. We have a 5day or 500 mile exchange policy and nothing was brought to our attention in that time frame as well. We greatly appreciate your business and we appreciate you feedback but at this time there is nothing we can do. 

  Respectfully 

  Auto Boutique LLC

  GM 

  *** *******

  Business Response

  Date: 08/11/2023

  *** ******** you purchased the 2016 Nissan Rogue 03/06/2023 with 78626 miles  AS-IS.  I am not saying that we will guaranteed fix your vehicle for you. What i am saying is that we will assist you as much as we can to get this issue resolved. We are not obligated to repair the vehicle for you and we are not obligated to assist in the repairs of the vehicle but we are willing to assist you with the repair out of GOODWILL.  The vehicle was functioning properly when you purchased it 5 months ago. You were given an option to purchase an extended coverage plan for mechanical breakdown that you neglected to purchase. AS-IS means that you are liable for any issues that occur to the vehicle after the sale. All of our customer have the option of getting the vehicle inspected prior to purchase at their own expense and at any mechanic they trust.

   

  Respectfully 

  Auto Boutique LLC

  GM 

  *** *******

  Customer Answer

  Date: 08/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  *** *******

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a car on Jan 23,2023 i put down *****$ on a ****** car i thought i was being lended the the remaining ****** paying *** a month plus interest of course, within the first week i tried returning the car as it had sensor issues and originally american credit acceptance wasnt going to close the deal as they did not verify employment so i thought i was in luck but i was told i would not get my money back and they just were magically able to verify my employment as i was trying to return the car as i did not even have a job at the time, i also was not told i was given a 26.4% apr rate the car has been falling apart it has a tire sensor issue, the mirrors are falling off as if they were just glues, the ac had completely shut off, the apple car play is broken just stopped working, the car has a ticking issue and ive replaced the right side tire twice, the car has been overheating and smoke has been coming from the exaust. i paid for a warranty and after 30 days i was given a warranty expired card in the mail apparently i paid **** for a warranty for paint when i thought it was for engine transmission etc up to two years. i also was given to pay each month on the 9th of the month and they are refusing to change it and im late every month causing my credit and interest to rise even more, after 72 months i would have paid over 23,000$ for this car and when i asked how much early payoff is i was told 10,013$ and its going to change on july 15th,2023 raised higher, ive left over 8 voicemails in march trying to get the car looked at and noone ever would call me back and when i walked in i was waiting hours or theyd call me from their office and refuse to see me in person and when i finally talked to someone they were unable to tell me anything and said what u signed and its my fault and the car was listed for ****** and then in their system brought to 7,**** which i was so baffled. this whole deal feels like fraud to me and its ruining my life and credit.

  Business Response

  Date: 07/12/2023

   ******* ******* purchased the 2017 Chevrolet Sonic 01/23/2023 AS-IS.  Customer stated she tried to return the vehicle that was financed which is not an option we have. We have a 5 day or 500 mile exchange policy as long as we can get you another approval from a lender. No issues were brought to our attention at the time of purchase and or after the sale. The vehicle was listed at the list price of **** and we had to discount the vehicle for you by a couple hundred dollars in order to make the deal happen for you with your **** down. We disclosed everything we legally needed to you at the time of purchase which was the service contract which covers Engine, Transmission and Drive Axle for the vehicle that you agreed to. We also disclosed to you the term, rate and monthly payment at the time of purchase and you were given a copy of the contract. We have no control over what your interest rate is as that is determined by the bank based of the credit history. You did not pay 800 for a paint protection it was actually  *** and the was agreed upon at the time of purchase as well. As far as payment date each month we have no control over that, you would have to contact the bank and ask them if they can possibly change the payment date for you. As time goes on with your loan interest is accumulated, increasing the amount owed to the bank and having late payment increases the amount owed as well, that has nothing to do with us as we are not aware of your financial status. Thank you for bring this to our attention, we greatly appreciate your feedback.    

  Respectfully 

  Auto Boutique LLC

  GM 

  *** *******

  Customer Answer

  Date: 07/12/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: 20279759

  
  

  I am rejecting this response because:

  I an rejecting this response because it’s completely false, the deal should have never been closed as i did not give employment verification to close the deal. I was lied to and given a falsey car and paying more then its worth. I was never told or explain the fine print i bad thought i was paying off the remaining balance of ***** with my *****$ then the price went to ***** now they are saying it was listed at *****$ the whole thing is a scam. I did not agree to *** warranty and i had left several voicemails starting 5 days after i got the car. ive been reaching out to them for months now. even had to march in an demand to talk to someone as they kept telling me its not in their hands anymore its with american credit acceptance but its their job to verify employment which they did falsley because i wanted out of this deal as soon as 48 hours after i took the car for the 1st issue which was a tire sensor they then tried to say no refunds and ive been sticking it out and the entire car now is falling apart and ruining my credit. This needs to be fixed now. I need a good car or all my money back.

  
  

  Regards,

  
  

  ******* ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/20/2023

   ******* ******* purchased the 2017 Chevrolet Sonic 01/23/2023 AS-IS. The customer was given the option to get the vehicle inspected prior to purchasing the vehicle which was waived by the customer. The customer did purchase a service contract  which covers mechanical breakdowns for any issues that occur after the sales which is 36 months or 45000 miles which can be used at any certified dealer. The vehicle was in fact listed at the sales price of **** and we had to discount the vehicle for you by a couple hundred dollars in order to make the deal happen for you with your **** down that is how your bill of sale shows **** as the sales price and not 7500 . American Credit Acceptance program does not need  verification of income or employment if the customers down payment is 30% or more of the sales price, and in your circumstance you put down 55% of the sales price so all stipulations were waved by American Credit Acceptance. We are not a Buy here Pay here dealer to lend you the difference. You filled out the credit application for the purchase of the vehicle which gave us the authorization to run the credit to get you the approval, we did not do anything to ruin your credit. Not making your payment on time would ruin your credit and we have no knowledge of your financial circumstance. No issues were brought to our attention  and nothing was promised on the we owe form at the time of purchase.  We checked our phone logs and voicemails and no calls or voicemails were left for our service advisor to assist you with any issues after the sale as all of our calls are monitored and recorded. we greatly appreciate your feedback and bring this to our attention as we strive to provide the best service possible but at this time we are unable to assist you in this matter..

  Respectfully 

  Auto Boutique LLC 

  GM 

  *** *******

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working w/ auto boutique since Oct 22 when we initially purchased our vehicle. When we test drove it the AC was not working, turns out the car needed an entirely new compressor as well as a new serpentine belt. There was a written promise to have it fixed & it appeared it was fixed. Less than 6 months later our AC was once again not working. We brought the car back in to have the compressor replaced once again, this was around the end of March/beginning of April. When we took the car to them to replace the compressor again, we noticed we had some transmission issues, their mechanical team noticed that as well. So because of that huge issue we scheduled an appointment at the ***** dealership to have them fix our transmission issue once Auto Boutique fixed the AC issue. Once Auto Boutique told us our car was ready we picked it up and took it to the ***** dealership immediately where they let us know the wrong kind of freon had been used because it contaminated their AC system (once they got to the part of draining our AC system to get to the transmission on 5/22/23). I texted our service rep *** from Auto Boutique immediately to let him know what the dealership was telling us & wanted to have it resolved ASAP as we all know it is very hot in ** during summer and I’m pregnant. We finally received our car back from ***** 6/10/23 & still hadn’t heard back from Auto Boutique on the steps to rectify this issue. Today, after having to call numerous times, I finally got ahold of *** of Auto Boutique, he told me that their records showed they put the correct freon in & the mechanic who worked on our car stated he did. However, if the correct freon was truly used the ***** dealership would’ve never called us saying their AC system was compromised because of the freon used in our car when our compressor was repaired. I just want this issue resolved, especially because this is the 3rd time we’ve had issues with our compressor at no fault of ours.

  Business Response

  Date: 06/26/2023

  ******** *****, purchased the vehicle back in oct of 2022 AS IS. The vehicle did  have a issue with the AC and was put on a WE-OWE form to have the customer come back at a later date to repair the AC unit. The customer brought the vehicle in at the later date that was scheduled for the repair of the AC and we replaced the AC compressor and serpentine belt that needed to be replaced. We did what we promised to do on the WE-OWE and plus. A few months later customer reached out to us in regards to her AC not working again and again we replaced the AC compressor on the vehicle, even though the vehicle was sold AS IS and we did not have to do so but did out of good will to the customer.  About or around the 10th of June the customer reached out to *** our service advisor because her AC was not working after another dealership service shop worked on the vehicle and the had to remove the AC compressor to service an issue that occurred with the vehicle. *** advised the customer that we would not be able to do anything because the vehicle was sold AS IS and we did our part by doing what was promised on the WE-OWE and that  we replaced it out of good will the second time she had an issue with the AC on the vehicle. The customer did not like what she was told by *** so she wanted to speak to his manager, which then i spoke to her and told her that as of right now, i need to get more information to see if we can assist her and that i would get back to her. Then this BBB complaint came in. So as of right now there's nothing we can do to assist her with the repairs to the AC of her vehicle. 

  Respectfully 

  Auto Boutique LLC

  GM 

  *** *******

  Customer Answer

  Date: 06/26/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: General manager *** is lying, the other dealership did NOT remove the compressor. The only thing they did was drain it as I stated in my initial response and that is how we found it that auto boutique but in the incorrect Freon. The repair done in April was NOT out of good will they HAD to repair it because the part was under warranty. These people are liars and never want to own up to their mistakes nor do they communicate well. I will be getting a lawyer involved. Do not waste your time with this poor company.

  
  

  Regards,

  
  

  ******** *****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/11/2023

  ******** *****, We replaced the compressor on your vehicle because the AC was not working properly at the time you were test driving the vehicle. We replaced the compressor a second time out of good will even though the part was still under warranty from the manufacture the labor was not.  We put the correct freon in the compressor according to all data.  We stand one hundred percent behind the vehicles we sell and we try to assist our customers with issues that occur after the sale even though we sell all vehicles AS-IS. We have tried to accommodate you to the best we can. Like i told you over the phone, i was willing to look into what we can do to assist you with this matter. Leaving a complaint will not get this resolved for you and it makes me not want to assist you at all. At this time there is nothing i can do besides send you a check for $500 out of good will to assist you with the cost of repair done to the vehicle.  We greatly appreciate your feedback and hope this resolves your situation.

  Respectfully 

  Auto Boutique LLC

  GM

  *** *******

  Customer Answer

  Date: 07/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, this seems to be the best middle ground we will come to in the matter and I just really want my AC fixed considering how hot it is in ** right now. $500 is better than nothing which is where we had been getting so I will accept this resolve to receive $500 toward our repair cost.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******** *****

  
  

  
  

  
  

   

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 29th was the date we purchased this car. Disabled Veteran, (* ***** ** ****) who was told I couldn’t keep my Disabled Veterans (DV) tag and was charged $300 for new tag. Their reason, I had a $4 toll fee. Went to *** to confirm and was told that was a lie, my $4 was paid and they have 30 days to process tag. Finance guy **** was very rude, ran our credit for no reason and laughed ant my wife when she asked where in the parking lot was the car. The general manger ***, lies to you just to get you off the phone. Will not return your calls or respond for weeks. Also he undermined and belittled my * ***** ** **** saying and I Qoute “ you didn’t do it for me” Very un American! BEWARE, stay away from this place. Wish I would have read the 2.9 ratings and reviews on ******** before I went here. *** said he would reimburse my $300 but lied and has not. Been over 6 week battle now. I have text as proof of all this also if needed. Requesting my $300 refund as promised.

  Business Response

  Date: 06/20/2023

  *******  ********* purchased the 2020 Cadillac XT6 04/29/2023. customer wanted us to transfer his DV tag from his vehicle he traded in, we were not able to do so because of a Stop on that tag due to a toll fee that was not paid according to the ***. That's not something we made up to sell him a new tag as we dont make money on the tags, these fees for the tag would go to the ***.  We informed the customer of this and he agreed to getting a new tag and told **** our finance guy that he would take care of the toll Fee once he got back to his hometown as he lives about 2.5 hours away. In order for him to leave with the new vehicle the same day we needed to issue a new tag. even though the customer had a **** draft he was given the option  to fill out our application to see if we can beat his rate from ****, which we try to do for every customer as long as they agree to filling out our application, which in the circumstance the customer agreed and filled out the app. Once the application was filled out,  the customer gave his authorization to allow us to pull the credit to see if we can beat his rate but unfortunately we were not able to beat the rate at the time. The customer reached out to me regarding the tag he got from us and what to do with it once he went to his local *** and paid his toll fee and got his DV tag cleared. I told him he would have to surrender it to the *** and they would credit it for him or reimburse him for the tag as far as i know. I did mentioned that i would reimburse him 300 for the tag if the *** did not but he would have to follow up with them to see what they can do. The customer thought i was trying to screw him over on the tag.  He became very irate, very rude towards me and started cursing at me and stated that he ****** * years in **** for me and lost some friends and family. I did apologize to the customer for the friends and family he lost in the wrongful war that ****** **** lied about and i informed him that i had lost a lot of family in that war as well, so he was not fighting for me. I was willing to assist him in this tag situation, even reimburse him if the *** did not but once he started feeling like he was entitled, being rude and disrespecting me there is nothing i would want to do to help him and im not going to.

  Customer Answer

  Date: 06/22/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  he is lying, I was told by the salesman the only reason they were running my credit and needed my permission was to get my account number on my car loan because it was after hours with my bank and had to have the pay off, so there’s another lie in itself. I was surprised when **** told me he couldn’t beat my bank and I even said that’s not why they told us you were running our credit. The same guy that insulted my wife and laughed at her when we were leaving when she asked where the car was. Total un-professionalism. He promised to refund my $300 (as he admitted  in his last response) and failed to do so after 6 weeks. How long am I suppose to wait to complain?  This whole tag thing was a nightmare for me as I needed this tag to park in Handi cap spot and have suffered physically with my back until I was able to get it back.  I did go to the *** on my own because I didn’t believe **** when he told me I couldn't pay my $4 toll fee and keep my DV tag. The *** confirmed my toll was paid and the dealership had 30 days to process tag and hadn’t done so, as they confirmed in the system yet and told me to tell them to issue the DV tag but *** is a slacker and takes weeks to respond to you and it was to late. So I did what he told me to at *** and he said if the state didn’t refund me the $300 he would but then revoked it after I got mad  after he belittled my service to this country as a combat veteran. ***  belittled my service saying I didn’t fight for him, and now he’s saying I was acting like I’m entitled? He is entitled for my sacrifice to this country and should be thankful for that, That’s why I got upset because he made me upset saying this **** ******** ********. If he’s not proud of the troops that fight for this country and thankful I don’t know what nice to say about that, he’s enjoying the freedoms of America but not grateful! There’s a bunch of words I could call him for that but I won’t! Bottom line, he failed to act in a timely manner and went against his word to refund my $300 as he just stated in last remarks.

  
  

  Regards,

  
  

  ******* *********

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/27/2023

  ******* *********, I did agree to reimburse you 300 if the *** was not going to even though none of this was our fault. We did what you wanted us to do in order for you to take the vehicle home the same day because you neglected to pay your toll fee on your DV tag. After i agreed to help you with the tag situation to get that resolved, you persisted that the *** was screwing you over and you that i was trying to as well by me telling you that you need to resolve it with the *** first before i am able to do anything on reimbursing you for the tag. you went on to cursing at me and say things that were very rude and disrespectful towards me verbally and in text.  I also texted you back saying " How do you expect people to help you with anything if you cursing at them" and you responded with more cursing and threatening me.  That's when i made a decision that i was not going reimbursement for the tag. At this point there is nothing i can do for you. 

   

  Respectfully

  Auto Boutique LLC 

  GM 

  *** *******

  Customer Answer

  Date: 06/27/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: 

  another lie, **** told me I couldn’t pay the $4 fee that day which was a lie, you had 30 days to process the tag, and we both know you never intended to help me just look at your reviews 2.9 stars on ********. Your reviews say it all. Have you addressed the rude comments **** made? Have you addressed it took 6 weeks for you to communicate with me what should have taken a week tops? Or why you think my service to this great country you live in doesnt matter?  Yea I could go on and on about this, looks like back and forth ain’t going to do anything so I guess I will see you soon with my sign to protest, that will do more than this,  

  
  

  Regards,

  
  

  ******* *********

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/12/2023

  ******* *********, even though none of this is our fault as you neglected to pay your toll fee on time, you were very rude and very disrespectful and cursed me out for your negligence and created this whole ordeal.  We did what you asked us to do by issuing you a new tag. No one made fun or laughed at your wife when apparently she asked where the vehicle was parked as you were try to portray. Even though i don't have to do anything for you and i shouldn't,  I did promise that i would send you 300 for your tag if the *** did not reimburse you. This will be sent out via regular mail out of GOODWILL just to help you. 

   

  Respectfully 

  Auto Boutique LLC

  GM 

  *** *******

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has agreed to pay the $300 back that I spent in the response so I accept this. However if they do not live up to what they say (based on a lot of other comments and feedback from previous customers that stated the business promised them things but never came through) I will file another complaint. Regards,

  
  

  
  

  ******* *********

  
  

  
  

  
  

   

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this dealership to buy a car. They sold me a car with incorrect ****** ******, it didn't match , said there were no accidents. They let me drive off with a tire that had a big crack in the middle of it. They did 3 hard inquiries on my credit, which lowered my credit score almost 40 points. They told me my interest rate was 6% for the loan, when I got my finalized papers it's at 8%. They tried to say all the additional fees are required to purchase for services, when the paperwork says you can refuse the services.

  Business Response

  Date: 06/02/2023

  Customer,  ********* ****** purchased the 2022 Toyota Rav 4  4/26/2023 and  had some concerns with the vehicle including have an issue with one of the tires having a gash in the middle of the tread. The customer reached out to me and brought me an inspection report from where she got the vehicle inspected with the few concerns that needed to be addressed.  The Customer was in the 5 days or 500 miles exchange policy and she wanted to switch the vehicle for a different one because of the concerns that needed to be addressed. The vehicle did show signs of an accident that was not reported to the ******.  Even though the ****** did not show that there was an accident reported, we did disclose that the vehicle has been in an accident via our vehicle History Disclaimer that was acknowledged and signed at the time of purchase. I did agree with the customer on switching the vehicle out for a different one. Before we started the process of switching the vehicle out, I made sure that the customer was willing to fill out a credit application for financing on the new vehicle that she wanted to switch to and she agreed and filled out the application. By filling out the application the customer gave us authorization allowing us to run the credit to get her the best rate possible by sending it to multiple lenders.  While we were working with the banks on the new approval on the 2021 Toyota Rav 4, I told the customer to take the new vehicle to a mechanic to get it inspected and i would pay for the inspection to insure that the vehicle had no issues that needed to be addressed, as we are not able to switch out again. The customer agreed and took the vehicle to inspection and everything passed on the vehicle inspection. The customer was very satisfied with the vehicle and we continued with the process. When the customer completed everything she was very satisfied and very thankful for everything we did for her. She now is driving in a vehicle that she picked out and has not reached out to us for any other concerns. So i was wondering why she left a complaint.  I reached out to the customer to figure out why a complaint was left and she stated that she was not happy with us running the credit multiple times and the interest rate was higher then what she was told, which is not true because the contract she agreed to disclosed the term, rate and was signed be her at the time of purchase. Once i informed her of that, the customer reverted to the statement of the CUSTOMER IS ALWAYS RIGHT, and started being very disrespectful and said some ****** remarks and hung up on me.    

  Customer Answer

  Date: 06/02/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I am responding to the complaint & follow up from Auto Boutique. *** contacted me & asked why I left a complaint with BBB. As I was trying to let him know why he kept over talking me & wouldn't listen to the reasons I left the complaint. He kept saying that it was my fault that I bought the car because I test drove it & it was the my responsibility that I bought it. When buying the 1st car I noticed a problem with the tire air pressure. They had a tire service company come put air in the tires, but when I drove it off the lot the sensor for 1 of the tires was still alerting that it had low pressure. After driving over 40 miles back home I got out & inspected the tire. It was then I saw the big gash in the tire. They let me drive on an unsafe tire after knowing it had a big gash in it. Also had that same car inspected at a certified ****** dealer & they let me know the car was unsafe to drive & it should have been listed as a salvaged vehicle. I let *** know about this & he said they are just saying that because they want me to buy a vehicle from them. At no point did the ****** dealership try to sell me a car. They were just making me aware of all the problems with the car. The car had 0 coolant in it at time of purchase. So I'm assuming they did not do any service to the car after buying it from an auction & were comfortable in selling a car that was in that condition. I don't think that is a good way of doing business or that they value the customer. I did hang up on *** after he kept yelling at me thru the phone call. At no time did I make ****** comments. I did say this is not good customer service. He was more upset that I left a complaint not that I was an unhappy customer. They did a hard inquiry 4 times on my credit. This has lowered my score almost 40 points & I let *** know this. He said that because I signed to have my credit checked that this was my fault. I did not sign to have my credit pulled 4 times. I signed 1 time. So when I exchanged vehicles I was told he would talk to ** ****, that's where the car was financed thru about having the loan transferred to the new vehicle. That was not the case. ** **** pulled my credit again & new loan was made with 2.5% higher interest rate. These hits on my credit will take a long time to recover from. And I would not have 4 hits on my credit or a higher interest rate if they had been honest about the 1st car & honest about how the exchange would work. I'm a very unsatisfied customer & want other buyers to be aware of the way they do business because if I had known I would've bought a car from somewhere else.

  
  

  Regards,

  
  

  ********* ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/15/2023

   Customer ********* ******,  called and informed me that she was unhappy with the rate that she was given at the time of purchase on the second vehicle that we swapped her into.  I did inform the customer, in order for us to swap the vehicle we would need to run the credit again and that may change the rate and payment prior to completing the transaction.  She agreed to filling out the application for finance and when the customers fills out an application they give the consent to run the credit as many times as needed to get the best interest rate possibile. I listened to the customers concerns when we were on the phone and tried to explain everything to her, but she was not willing to listen or understand what i was trying to say to her. I was never talking over her or yelling at her as she stated. when this conversation took place, i just happened to be sitting in front of our COO for the company and he heard the entire conversation. He even said she was being very rude and he heard the comments she stated towards me. I do apologize that the customer was not satisfied with her transaction with us but at this time there is nothing we can do for the customer. We greatly appreciate you bring this to our attention as we strive to provide the best customer service possible for all of our clients. 

  Respectfully

  Auto Boutique LLC 

  GM 

  *** *******

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle for my wife from Auto Boutique in ************ on 10 Mar 2023. I was slapped with thousands of dollars in last minute fees at the time of payment. This was after waiting several hours to get to that point. Additionally, I deployed to the ****** **** the next day for 18 months and was paying for the car with a bank draft in only my name so walking away from the deal at that point would have left my handicapped wife without a car. Further:
  1. Vehicle was sold with tires with a load rating of 98 but needed 105. Found this out when I went in for a tire repair to a local tire dealer (who I used several times previously) and they pointed this out. Was told the issue was unsafe and could lead to a catastrophic blow out. I replaced the tires at a cost of over $1000.
  2. Vehicle has damage bad enough that vehicle is worth only $300-$500. While the fact the vehicle had damage was disclosed, the fact the damage was not repaired properly and rendered the car virtually worthless was not. I paid over $24K for the vehicle.
  I placed a review on the BBB website and was contacted by Auto Boutique rep who stated they would reimburse me for the fees and tires or buy back the vehicle for what I paid if I removed the negative review. I removed the review but when my wife contacted Auto Boutique, she was told that we would only get a pro-rated refund on the tires and fees (even though we only had bought the care two months ago) or pay us book value for the vehicle which was a lot less that I paid for this lemon. Full complaint and picture of statement from tire dealer regarding unsafe tires is attached.

  Business Response

  Date: 05/30/2023

  2017 Land Rover Discovery Customer ***** ******, purchased the vehicle 3/10/2023 AS-IS.  The customer was presented a ****** which disclosed the accidents that were reported 1/16/2019 and Structural damage disclosed by seller 04/14/2021 and 02/24/2023. prior to purchasing the vehicle. The Vehicle is in FACT a clean title vehicle not Salvage or rebuilt. In regards to the trade value 300-500 given by other dealers, which we have no control over.  I was willing to give the fair market value of that vehicle which at this time is around $12,000 to $15,000, which i told ***** over the phone but did not give a price, as i needed the vehicle here to evaluate it.  The customer paid $20,800 not $24,000 as the price of the vehicle at the time of purchase, which was the great deal market value on ********. Customer wanted to return the vehicle and wanted a full refund 2 months after driving the vehicle because of the trade values that were given by other dealers. None of this complaint was brought to our attention right after the purchase or at the time of purchase. The wife of the customer contacted me 2 weeks after i had spoken to ***** and told me she wanted to schedule a time to come return the vehicle as per her husband told her, which was not an option given at the time when speaking to the *****.  As we do not have a return policy but a 5 day or 500 mile exchange policy from the date of purchase, not 2 months later.  

  At the time of purchase the customer was made aware, initialed and signed a recap sheet of our fees associated with the purchase of the vehicle which are non refundable as they are part of the vehicle,  which included the ******* AT $299 and the ************* ********** at $499, which add up to 799 not 1000.  I did inform the customer that these fees are not refundable over the phone as well but i was willing to refund them. The refund amount would get prorated from there finance amount as these fees are in their financed amount when they purchased the vehicle. 

  As far as the tires on the vehicle, customer stated that we installed tires with the wrong load ratio on the vehicle and was told that they were the wrong tires on the vehicle from a tire shop. We never replaced the tires on the vehicle as the tires that were on the vehicle when we purchased the vehicle at auction and they did not need to be replaced. That vehicle has several different tires that can be installed with different load ratio that can range from  97 to 107 depending on how much load you carry in the vehicle. We sold the vehicle with tires that have the proper load ratio of 98 for that vehicle according to the load ratio chart per that vehicle. At this time i am not obligated to refund anything to the customer.  The vehicle was sold AS IS, but out of GoodWill i still will reimburse $1000 to the customer for the tires. 

   

  Respectfully

  Auto Boutique LLC

  GM

  *** *******

   

  Customer Answer

  Date: 05/31/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I am flabbergasted that this company not only insults me as a consumer but pretty much told the BBB that they are not “obligated” to do anything  -first of all the tires were over $1300 and I had no choice but to buy them because the tire place was telling me that it was illegal for them to put those other tires back on my car. As you could see by the response from a manager at this business, they obviously, do not care about their consumer and attention should be brought to this. The business manager is not a tire expert. The tire experts are the one that told me that they would not put the tires back on the car because it was illegal for them to do so. I am  astounded at the attitude that is displayed here you have a customer that points out how your business did them an injustice and this is how you respond to it? It doesn’t matter what the business says. I’ve had this vehicle at three different locations trying to trade it in and I’ve gotten an offer of $100 $250 and $399 for a vehicle that I just paid a total of over $24,000 for, we were told that we had to purchase the ****** it could not be taken off I wanted to walk out, but my husband was being deployed to the ****** **** to defend the freedoms of this country the following day, and I had trusted in the fact that this business was gonna do right by its customers. I will not make that mistake again. I now have a loan on a vehicle for $23,000 that I can’t get more than $400 for. You continually state how valuable the vehicle is, if the vehicle is so valuable that you should have no problem, buying it back for the price paid and reselling it to some other poor schmuck. Do you think it’s so safe and you want to sit there and give us your opinion on tires and everything else put your children in it. 

  
  

  Regards,

  
  

  ***** ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/01/2023

  2017 Land Rover Discovery Customer ***** ******, purchased the vehicle 3/10/2023 AS-IS.  The customer was presented a ****** which disclosed the accidents that were reported 1/16/2019 and Structural damage disclosed by seller 04/14/2021 and 02/24/2023. prior to purchasing the vehicle. The Vehicle is in FACT a clean title vehicle not Salvage or rebuilt. In regards to the trade value  of 100-500 given by other dealers, which we have no control over.  I was willing to give the fair market trade value of that vehicle which at this time is around $12,000 to $15,000.  I told ***** over the phone that i needed the vehicle here to inspect and evaluate it. The customer paid $20,800 not $24,000 as the price of the vehicle at the time of purchase, which was the great deal market retail value on ********. Customer wanted to return the vehicle and wanted a full refund 2 and half months after driving the vehicle because of the trade values that were given by other dealers. The wife of the customer contacted me 2 weeks after i had spoken to ***** and told me she wanted to schedule a time to come return the vehicle as per her husband. That option was not given when i was speaking to *****, as we do not have a return policy but a 5 day or 500 mile exchange policy from the date of purchase, not 2 to 3 months later. It would make no sense to any dealer to give the same evaluation number a few months later on a vehicle that was sold and that has more miles put on it. 

  Before the initial purchase paperwork is completed, a sales manager goes over the fees that are associated with the purchase prior to going in to the finance office on a sales recap sheet, which was initialed and signed by ***** acknowledging he understood and agreed to the non refundable fees which included the ******* AT $299 and the ************* ********** at $499. 

  The customer stated that we installed tires with the wrong load ratio on the vehicle and was told that they were the wrong tires on the vehicle from a tire shop. A tire shops goal is to sell tires to the public and will say anything so they can sell you tires. Some tire shops will not even patch a tire because of their policy,  just so they can sell you a new tire. Of course when a customer hears the word UNSAFE its an automatically a concern. That's how majority of tire shop sells tires.  We never replaced the tires on the vehicle as the tires that were on the vehicle when we purchased the vehicle at auction and they did not need to be replaced. As matter a fact i am very mechanically inclined and worked on vehicles a good majority of my life, including installing, repairing and replacing hundreds of tires new and used on all kinds on Cars,SUVs,Trucks and Semi Trucks as well. That vehicle has several different tires that can be installed with different load ratio that can range from  97 to 107 depending on how much load you carry in the vehicle. We sold the vehicle with tires that have the proper load ratio of 98 for that vehicle according to the load ratio chart per that vehicle. At this time i am not obligated to refund anything to the customer.  The vehicle was sold AS IS, but out of GoodWill i still will reimburse $1000 to the customer for the tires they purchased. 

  Customer Answer

  Date: 06/01/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: The response is the same as the previous response that was rejected. Business states the car was sold "AS IS". That's a claim for a junker sold for $2500, not a Land Rover Discovery Sport that was selling in line with other used Land Rover's (that didn't have a damage disclosure) of the same model and miles. Business also doesn't address their  practice of disclosing various fees at the last minute (not up front like every other dealer I dealt with in the succeeding days) at the time payment to include ****** and ***** **** **** ***** ********** ****** ********** on a 5 year old car in ** seems odd). I waited hours to get to "finance" only to get blindsided. Again, I deployed to the ****** **** the next day (where I still am) so walking away (business had actually closed we waited so long) would have left my wife without a car because she couldn't use the bank draft I had. 

  My Buyer Order is attached so consumers who read this can make up their own mind on whether this was a fair transaction. 

  
  

  Regards,

  
  

  ***** ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/15/2023

  2017 Land Rover Discovery Customer ***** ******, purchased the vehicle 3/10/2023 AS-IS. Whether you are purchasing a $500 dollar vehicle or a $500k vehicle, regardless it is sold AS-IS though Auto Boutique.  We have disclosed all the information we have in regards to the history of the vehicle to the customer at the time of purchase.  The vehicle is in fact a clean title vehicle even though the vehicle does have accidents and structural damage reported on the ******. Regarding our fees, we advertise all our fees online, on our buyer guides on the vehicle and a sales recap is presented to the customer, initialed and signed by the customer prior to going in to finance to complete the purchase. These fees that are on the recap that was signed included the ************* ********** $499, ****** $299. These fees are not refundable as stated on the recap that was signed by the customer. 

    We have no control over the values that other people give as they can offer what they want to offer. The customer stated the we agreed to buying the vehicle back for what they paid for it because of the review that they left, That was not the case, I contacted the customer after a BBB complaint was presented to see what we can do to get the matter resolved and i did state to the customer that if they fixed the review or removed the review i would reimburse  the customer the 299 and the 499 and that would get prorated off the initial balance of the loan. I did offer to buy the vehicle for the current value of the vehicle currently pending inspection which is according to **** 12 to 15k. I never stated that i would buy the car back 3 months from the purchase date. I did agree that i would reimburse the customer 1000 for the tires and i still would do that  out of good will even though the vehicle did not need tires.

   

   

  Customer Answer

  Date: 06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me granted that the full restitution amount of $1000 is received at my home address by check or money order within 21 days. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car from here around 3/15/2023 and at the beginning of 5/1/2023 the water bump, the radiator, and the motor has gone bad with other issue. The fix costs over $3000 to $5000. On the first day of use I found a used dipper on the back seat (which can tell that their cleaning service is not good). Contacted them to see if they can fix and they will just reply with “You sighed ‘As it is’, sorry now go away”. I was just looking for a discount or a curtesy repair but no. Now I’m stuck owing money for a car I can not use.

  Business Response

  Date: 05/26/2023

  ***** ********** purchased the 2013 ******* *** with 91,967 miles on the vehicle 3/06/2023 AS IS. The customer was offered a service contract for any mechanical issues at the time of purchase, which was declined by the customer.  Customer never reached out or informed us of any issues after the purchase. I reached out to the customer and resolved the issue. 

   

   

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my vehicle in 2021, went to go get work done on it in February of 2023 and was told the vehicle had been in a serious accident as the frame was bent, I was told neither of this during my purchase as was told the vehicle had minimal damage, so I called and spoke with them as they had there GM Ali called me saying he couldn’t do anything and that the car had been with me for that amount of time but they never said the car had been rebuilt and neither did the car fax state that…I would not recommend anyone buy anything from them, I have sought my own legal reason for this because they aren’t giving all the information when selling vehicles….selling rebuilt or salvaged cars at these prices

  Business Response

  Date: 03/20/2023

  2020 Nissan Versa customer *********** *******
  Purchased the vehicle 1/15/2021 AS-IS and the vehicle had an accident reported 09/18/2020 per the ****** that was disclosed to you at the time of purchase. The ****** that was presented to you was signed by you at the time of purchase, therefore you were aware of the accident prior to your purchase. The vehicle you purchased is in fact a CLEAN-TITLE vehicle and not SALVAGE OR REBUILT. At the time of purchase you signed an Accident Affidavit which stated that the vehicle had an accident reported that we disclosed to you. You signed an AS-IS form acknowledging that you are purchasing the vehicle AS-IS and taking full responsibility of the vehicle and any services pertaining to the upkeep of your vehicle. We are unable to assist you in any repairs to your vehicle due to AS-IS policy and also due to the statement of you taking legal action. We thank you for taking the time to leave us your feedback pertaining to your experience with us and we hope that you choose us for your next car buying experience.

  Respectfully

  Auto Boutique LLC

  **

  *** *******

  Customer Answer

  Date: 03/20/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  *********** ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 03/28/2023

  2020 Nissan Versa  customer *********** ******, Purchased the vehicle 01/15/2021. The vehicle was sold AS-IS and any issues or concerns with the vehicle is on the customer. ****** and Accident affidavit was disclosed at the time of sale pertaining the history of the vehicle to the best of our knowledge. There is a Buy Back Guarantee from ****** as well the was disclosed at the time of purchase, which guarantees the vehicle is not SALVAGE, JUNK, REBUILT, RECONSTRUCTED, DISMANTLED, FIRE, FLOOD OR HAIL. NO ODOMETER PROBLEMS AND NO LEMON HISTORY. AND IF YOU FIND ANYTHING PERTAINING THOSE CATEGORIES WITHIN A 1 YEAR DURATION PERIOD FROM THE DATE OF PURCHASE , ****** WILL BUY THE VEHICLE BACK FROM YOU INCLUDING GOVERNMENT FEES AND TAXES. At this time there is nothing we can do with what is going on with the vehicle. If you would like to trade the vehicle in with us for another vehicle, we would be more than happy to assist with that process. We greatly appreciate your business and your feedback and We hope to see you for your next vehicle purchase.

   

  Respectfully 

  Auto Boutique LLC

  **

  *** *******