Business ProfileforSonny's Upholstery & Drapery Inc.

Original date of contact - Nov. 21, 2022 in workshop. Quoted 2400-2500 for 2 sofas reupholstered. Returned to shop Fri., Nov. 25, 2023 approx. 1 PM. Selected fabric and made a deposit of $1200.00, for which I received a text receipt. He verbally committed to picking up 1 sofa the next week, as I didn't need it during the holidays. He said it would be 2 week turn around and would trade it for the next sofa when he delivered the finished one. Mon., Dec. 12, I texted saying, I was moving the sofa to the garage for him to pick up. He said he would be here Thurs.AM, (Dec. 15). Dec. 15, no show. Tues., Jan. 10, 2023, I texted, asked if I should move the sofa back in, or if he was picking up soon, no response. Wed, Feb. 1, asked about pick up, no response. Left several voice messages on mobile in between these dates, but I'd have to look back on phone records to see exact dates. Late February I left a voicemail and asked for a refund and my sofa back, and that I would be happy to pay for the material and pick it up as well. He responded, apologized for the delay and picked up the sofa promptly. He said it would be a two week turn around and he would drop it back off and pick up the other one. Tues. Mar. 21., I texted,...Checking on sofa.. will I have by Easter? Response: Yes, sofa is finished, we just have to do the cushions. Will deliver end of this week or sometime next week. Mon. April 24, I texted asking to have BOTH sofa's done by May 30. Response: Still working on cushions, will try and finish by end of week.. yes, he would have them done. June 1. I texted, checking on sofa. No response. June 9, I texted, checking on sofa. No response. Alternated calls with all texts. Mon., June 19, went to shop to see what was going on. No response at door. I understand if there's a family issue and he can't finish! I would like my sofa back and the deposit, minus the fabric, IF he's ordered enough for BOTH sofas. Don't understand lack of response.