ComplaintsforNational Shipping of America c/o Norton Lilly International
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contracted with Transparent International to move my household goods from Puerto Rico to Sugar Land Texas in October 2021. The goods left Puerto Rico on November 3rd and arrived at Jacintoport in Houston, Texas on November 9th, according to National Shipping. Our goods were held hostage at National Shipping's storage facility at Jacintoport until December 22nd. I was charged for storage by Transparent. The storage fees are calculated this way: the first 3 days are free, the next 5 days there is a $75/day storage fee, any additional days get charged $150/day. My goods sat at the port for 38 days without any explanation as to why they were held there. I filed a complaint (#********) against Transparent for the fees amounting to over $6,770. Transparent's response was that National Shipping never released the goods until December 22nd, so there was nothing they could do. I called National Shipping on December 28th to find out about the charges. When the person looked at the situation, she that that it was VERY unusual. The container number is **** *******. Transparent adds a 15% admin fee on top of the charges by National Shipping, so there is an incentive for both companies to hold my goods hostage.Business response
01/14/2022
Firstly, if ******* ***** has a claim it should have been directed to Transparent. The customer/contractual relationship was between these 2 parties, not National Shipping of America.
In the normal course of events, Transparent would approach us, National Shipping asking for relief on these charges and would offer explanation as to why it took so long to move the household goods from our terminal – this was Transparent’ s responsibility.
While we feel we are not at fault , we offer a settlement in the spirit of keeping our brand untarnished.
Customer response
01/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While we find this resolution satisfactory to me, we request that the rebate be sent to us as we do not trust that Transparent International would pass the rebate onto to us.
Regards,**** ******
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Contact Information
9485 Regency Square Blvd., Suite 410
Jacksonville, FL 32225
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.