Complaints

This profile includes complaints for iRocker Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iRocker Inc.

  7643 Gate Pkwy 104-1499 Jacksonville, FL 32256

• 

  iRocker Inc.

  11290 Saint Johns Industrial Pkwy N Ste 6 Jacksonville, FL 32246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order for two waterproof speakers and a cell phone case on April 17, shipped April 18, ORDER US-200716. Immediately after the speakers arrived I tested them, finding that the pairing feature was not working, the speakers had different sound qualities (indicator of damage), and that the speakers would cut out intermittently while playing. The speakers were on sale at $25 each, normally $50 each. My order total was $58.02.
  
  I contacted the company immediately, and have continued to send message after message with almost no response. Finally I get a response asking for a video of the problem. Well, no. You're not getting a video. First reason is that they are Bluetooth speakers. It would be taxing for me to have to set up my laptop to record and try to explain the issue. Not only that, but I don't work for iRocker. My time is money, and I shouldn't have to wait 2 weeks for a reply and then asked to take even more time to film a video and then wait another 2 weeks to get a return for broken products!!!!!
  
  I am going to issue a chargeback if this is not resolved soon. My options for the company are:
  Provide a free return label and I will send the products back for a full refund.
  Provide a full refund.
  
  Thank you.

  Business Response

  Date: 05/22/2023

  I have processed your refund for your order # US - 200716

  Customer Answer

  Date: 05/22/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *****u:

  
  

  I have reviewed the response made by the business in reference to complaint ID 20044918, and find that this resolution is satisfactory to me. I will however, point out that the company was completely unwilling to reach a resolution prior to being contacted by BBB. This company has a history of customer complaints similar to mine.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** *******

  
  

  
  

  
  

   

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an All-around Ultra Stand up paddleboard on March 3, 2023 (Order US-198284). After receiving it in the mail and inflating it, I noticed that they sent the wrong item. They mistakenly sent a Cruiser Ultra. Also, on another order (Order US-195192) on January 25, 2023 they sent a kayak blade that did not come with the necessary attachment needed to use the paddle.
  
  I have tried multiple times to call, email and send messages through their online portal. All have had zero responses. Their phone support does not work. They haven't responded to my emails or online messages.
  
  I would like to get the item I paid for and the attachment needed to use the blade.

  Business Response

  Date: 05/09/2023

  Please note that this case has been escalated to customer service management. 

  One of the team members will contact the customer within the next 24hrs.

  We apologize abut the delay in addressing the concerns that have been voiced with the team. 

  iROCKER Team 

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have encountered a customer service issue with IrockerSUP that I was not able to resolve on my own.
  My significant other purchased two of your inflatable paddleboards as a birthday gift for me and we were very excited to use it this weekend (for my birthday). Unfortunately, when I received the product, it was damaged and defective.
  We contacted your customer service department and was asked to provide photos and a description of the damage, which I did promptly. However, when I return the product, I received an email stating that there was additional damage to the valve that I did not cause and that my product would not be replaced.
  This is incredibly frustrating, as I spent a lot of money on this paddleboard and all the necessary accessories. (I can add all the PO numbers to refer to) Furthermore, there were several misunderstandings and difficulties with your company from the beginning of the purchase process. such as misleading advertisements, It took me an hour (each time) to get through to someone on the phone, and your customer service hours are very limited, which made it difficult to find a time to call during my work schedule.
  As a potential loyal customer of IrockerSUP, I am asking for your help in resolving this issue. I hope that you can understand the disappointment that I feel and can offer a solution that is fair and reasonable.
  the customer service just sent me an Email, not stating what is wrong with the board, and through me over to warranty where they still hold my board.
  I have photos with their Metadata showing the location date and time taken with the board in usable condition and no issue with it minus the defect I was contacting about.
  I would greatly appreciate any assistance that you can provide, as my birthday is this weekend, and I was really looking forward to using the paddleboard on the water with my family.
  Thank you for taking the time to read my message, and I look forward to hearing from you soon.
  
  ***********

  Business Response

  Date: 05/10/2023

   

  From: Marketing Mailbox <[email protected]>
  Sent: Tuesday, May 9, 2023 6:42 PM
  To: **** ******* <******************org>
  Subject: Re: BBB Final Notice

   

  Dear Lisa,

  Please note that this customer was taken care of and the problem was successfully resolved.

  Thank you!

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent about $800 on an irocker board and accessories last April. The board was awesome at first but after the second time of using it it developed 2 issues: a) a slow leak out of the side due to a hole along the seam and b) the valve would not stay closed even after tightening it c) the electric pump makes an ear-piercing howl that causes all heads to turn when I spend 10 minutes inflating the board.
  
  I let customer service know and they asked me to send a picture/video of the leak after putting soapy water on it and a picture of the serial number. I sent it in and my claim was approved. They asked me to mail the board back and I would be in charge of shipping. I didn't have the original box, so the quote I received for the postal service and new box was more than half of what I paid for the board itself! I found this unacceptable. After emailing them back to ask if they could just replace it with proof of destruction or donation they did not responded. I've emailed general customer service as well as replied to the specific email but no one emailed me back.
  
  I am beyond frustrated that I am still waiting for a response a year later. Based on the complaints on BBB, I see that my case is not unique. Order CA44210

  Business Response

  Date: 05/10/2023

  *
  
  ***** ********* ******* ***********************
  ***** ******** *** ** **** **** **
  *** **** ******* ***********************
  ******** *** *** ********* ***** ******

   

  **** *****

  Please be advised that this case has been escalated to the CX management and one of the team members will respond within the next 24 hrs.

  Thank you!

  Customer Answer

  Date: 05/10/2023

  
  
  

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********
  
   ********** ********

  
  

  I am rejecting this response because:

  Responding to keep the BBB thread open. There is no resolution in this response. I will wait for a response from higher management.

  
  

  Regards,

  
  

  ********* ********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointed in iRocker at the moment. I have one of the Blackfin XL inflatable boards that has a recall on it for seam failure and leakage.
  When I called the first time to talk to a customer representative, I explained what was happening.
  Miss ***** said for me to take some pictures and especially of the serial number on the bottom of the board. I specifically asked if I needed to send the board back to iRocker, and she said no.
  She told me to discard of the board at the soonest. So, I threw in the trash, and it was picked up 2 days later by the trash company.
  About a week after this discussion, I was notified by email to cut out a pc of the bottom of the board where the serial number is and send back to them.
  I explained to ***** that the board was no longer in my possession and was thrown away.
  She seemed to be at a loss for words and said that she would have to go to the return department and see what they would say. After 4 days of waiting, I received an email stating that they must have that cut out pc or there is nothing they could do for me. I explained to ***** that the first person i spoke to said that I did not have to send the board back. wouldn't you think that she could have told me that "you do not have to send the board back, but you will need to hold on to it in case they need some sort of proof that the board is really one of the serial numbers that could possibly have a seam that fails."
  I was so upset. Now I am out of over $800.00 and no replacement board.
  I told Miss ***** to get with a manager or owner to see what they could do to get me my replacement board. She said that they would call me and speak to me directly. It has been 4 days now without a call back.
  
  I have sent them pictures showing the serial number as per their request, along with proof of purchase receipt.
  
  I am just asking for a replacement board.

  Business Response

  Date: 04/23/2023

  This is to confirm that the issues has been successfully resolved. 

  Customer Answer

  Date: 04/24/2023

  **** *****
  
   

  Just got off the phone with **** ******* about Irocker flat board.

   

  They have decided to replace my board being that I made a complaint with you guys.

   

  They asked if you could close it since they are giving me what I wanted.

   

  They also asked if you could put in a good word for them since they decided to give me a board.

   

  Thank you for your help!

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* ****

  
  

  
  

  
  

   

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a teal and ***** ******** ** ****** *****. A few months after purchase I received notice of a recall. I participated in the recall and was given a selection of colors. I chose ***** and Teal for my first color and don't recall what my alternative was but I know it's not the scheme I received. After chopping up my board and sending pics, I received confirmation that a new board would ship in 6-8 months. I contacted customer service to see what color I would get. They said ***** and Teal. A few months later I received an email saying that I was going to receive a Blue and Gold board. I thought, no way in heck will I be caught on a blue and gold board. It doesn't even match the gear I bought for the original **. So again I contacted customer service and they told me that the board would be Teal and ***** and the color in the email was only a reference to the new color schemes for the new ********. Well, I just opened up my new board and man this thing is just ugly. It is blue and gold. I am willing to pay to ship this back and get the correct color and pay to have it shipped to me as well. If I cannot get my original color, I still need to know where to ship this blue and gold board back to because there is absolutely no way I would be caught dead on this board. I mean, it's so ugly I really just want it out of my sight.

  Business Response

  Date: 04/05/2023

  Hello,

  iROCKER has reached out to the customer to assist with the resolution.

  Please find the documentation attached. 

  iROCKER Team

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the original XL that was olive green. After several months, I received a notification that there was a factory recall. They gave me instructions on how to destroy the existing board and how to provide documentation. I cut up my board and sent them photos. Then they let me know that it would be 6-8 months before a new one would arrive. This really sucked since I had some trips plan but I thought I would give them the benefit of the doubt and be patient. They also had me select a preliminary color (to be selected and confirmed later). The picture I selected from was a rendition and not the most clear. Fast forward to 6 months later a new board arrives at my door. It is not quite the colors shown in the image (colors I do not like) and they did not confirm with me my selection. I called customer service and they did no help and acted like they only made enough to replace the factory recalls. Whenever I would ask a direct question they would go quiet for awhile and then ask is there anything else they can do to help. Not the best customer service. It was quite irritating. They emailed me saying thanks for calling in. They also told me I can buy new bungees to change the color. What, spend more money to fix their problem! I tried to respond to the email and it would give me a reply the account does not exist. Clever! Closed email accounts. I emailed the main customer service my situation. Eventually the emailed me saying they would ship me a new one if I shipped the old one back. I was excited and filled out the paperwork and saw that they require the customer to pay the return costs. I thought sure, I am willing to pay $30 for their mistake just to get it over with. However, due to the distance going across the USA, it was going to cost me a minimum of $140. I can't afford that. Hopefully they will step up and resolve this. I saw on their reviews I am not the only one that has had trouble with the replacement color.

  Business Response

  Date: 03/16/2023

  ***** *******

  Thank you for providing the details regarding your recall case. We are sorry the recall has caused you some frustration.

  While we understand that everyone has personal preferences we executed the recall process as per Coast Guard guidelines and are in compliance with all recall requirements. 

  Our CX supervisor will be in touch to discuss the shipping charges. 

  Thank you for your patience!

  iROCKER Team 

  Customer Answer

  Date: 03/23/2023

  ***** ***** * ********************
  ***** ********** ***** *** **** **** **
  *** **** *******************
  ******** *** *** **** * *** ******* **** *** *** ** ********* ******* ** ******* ** **** ********* **********

   

  I saw that the complaint was closed. I was not sure what to do.

   

  I am currently working with the company to resolve this issue. They are in the process of sending a new board. When I receive it I plan on going online to the BBB and stating how it was resolved.

   

  Thanks,

  *****

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/2022, I filed a warranty claim with IRocker regarding my ******** ** ************ On 08/29/2022, IRocker responded that my warranty claim had been approved, but they were out of stock of my model board. I was informed that I would have to wait up to 6 months to get my replacement board. I requested a refund due to the board not being able to be replaced at that time and was denied. I was told they would not refund my board, but would replace with same original model within 6 months. On September 20, 2022, I was told that my original board would ship out when they restocked. On February 6, 2023, I was told my replacement was not available and I would need to continue to wait for a restock. As of March 2, 2023, Irocker has listed the original Blackfin XL back in stock on their website irockersup.com, but continue to delay my warranty claim.

  Business Response

  Date: 03/03/2023

  Please be informed that this case has been escalated to iROCKER CX Supervisor. 

  They have confirmed that the replacement board is available and ready to ship immediately. 

  iROCKER CX supervisor will be reaching out today to clarify the misunderstanding. 

  Thank you for your patience!

  iROCKER Team 

• Initial Complaint

  Date:02/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The XL Blackfin I purchased in July 2022 was recalled a couple of weeks after I made the purchase. I quickly follow up with them as soon as I received the email to figure out what my options were. All of their phone lines were disconnected and the only phone number provided went to a third-party company that was handling the recall. At that stage it was so new the person at the recall center didn't know too much other than the fact that we needed to discontinue using the board and irocker planned to replace boards months down the line. Since I was in my 90-day return window I asked what my options were. He had no power to make a decision on a return so he told me that someone from irocker would reach out by phone to talk me through my options...that day never came. I got an email with their return policy. In that policy, it required the board to unopened and unused. Obviously, I had used the board after all I had full intentions of keeping it. The recall was unexpected. Fast forward 6 months and their boards are finally ready to ship. We had very limited colorway options to choose from and they were extremely vague as to what colorway you would end up with during the entire process so there was no way of knowing what the board would 100% look like. When I found out what board I was getting I wasn't a fan of it. I'm not a fan of any of the colorways honestly. Being as it's a $1,000+ board I really do want a board that I ascetically like and enjoy. I've now reached out to customer support on 3 separate occasions. Each time I'm told I need to speak with *********, their manager and they promise she'll reach out to me. And each time ********* has failed to give me a call. If communication was better I could see myself working something out with them, but at this stage, I feel like they are forcing a board I do not want down my throat. Per the other reviews on BBB, I believe I've done everything in my power to get a refund since my timeline fell in the 90-day window.

  Business Response

  Date: 02/23/2023

   ***** ***** 
  Thank you for voicing your concerns. 
  Please find the answers to the issues you addressed in your BBB correspondence. 
  
  1) We see an e-mail dated 9/5 that directs you to our return policy. Our 90 day guarantee that was in place at the time did not require that the board is returned in an unused conditions. All customers who reached out to iROCKER and were within 90 day guarantee were eligible for a refund and that’s how their claims were processed within the 90 days from purchase upon request.Print screen attached. No response. 
  2) There were 6 colors across 3 different models that were offered as replacement boards. Please note that this was a voluntary accommodation and not a requirement and iROCKER went above and beyond to meet customers’ expectation and offer choices. We asked all customers to rank their choices in case some of the colors were not available. 
  3) The next e-mail exchange linked with your account is from February 2023. India confirmed color choices and reassured you that the board that was being sent to you was your first choice selection. Print screen attached. 
  
  
  We are so sorry to hear you are disappointed with the color of the replacement board you received. While we were not able to honor the color of your original purchase, we did offer transparency by providing you with the replacement board color options for you to choose from during the recall process. We also made sure to clarify that you would be receiving the replacement board only and that it may not match your chosen accessories.  
  
  Our recall process has been audited and approved by the United States Coast Guard and other regulatory agencies and we are in full compliance with recommended actions. Refunds are not an option at this point.  
  
  Please note that your replacement BLACKFIN was produced in line with our 2023 board designs and features revamped construction for enhanced durability and rigidity, providing years of on-the-water adventures ahead.  
  
  We appreciate your feedback and your patience throughout this process. Thank you for being a BLACKFIN customer as we continue to evolve and improve this customer-favorite brand. 
  We’ll see you on the water. 
  
  —Your iROCKER Team 
  

  Customer Answer

  Date: 02/24/2023

  
  
  

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********
  
   ********** ********

  
  

  I am rejecting this response because:

  1) The email that was sent 9/5 linking me to your return policy failed to address the return policy in conjunction with the recall. Your return policy has since changed as well. At the time I looked into this the return policy clearly stated that returns would only be accepted within 90 days for unused and unopened items. Obviously I had used the board. Again I had no intentions of returning it. Proof of destruction was provided on on September 9th, four days after this was email was sent. At that time I should have been notified that I'm entitled to either a refund or a replacement. No notification was made.

  2) There was no communication (phone/email/text/etc) to your customers regrading their options for those that fell within the 90 return window. This was a clear failure on irockers end. To top that off all phone lines were down so there was no way to effectively communicate with irocker about my situation. The email "[email protected]" made no attempt to state that this would be the way to communicate with someone at irocker regarding the recall. All information regarding the recall was redirected to a third part company which did not have the answer to the questions I was asking regrading a return/refund. 

  3)When speaking with the recall service they ensured me that irocker would give me a call to discuss my options like I had request. iRocker never made an effort to reach out to me regarding these calls to the recall center. 

  4) As a customer I do not think there is anything I could have done differently to understand my options regarding a return/refund. Every step of the way iRocker continued to make no effort to communicate any refund informaiton to me as a customer that qualified for a refund. 

  
  

  Regards,

  
  

  **** *****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 02/27/2023

  This is to confirm that the customer has been in touch with iROCKER Customer Service and is currently working through the resolution process. 

  iROCKER Team 

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two very large purchases from irocker for (2) Blackfin paddle boards. A friend of mine suggested I buy for quality as well/design. I loved the Blackfin line so I sold my current boards (x2) and I ordered Board "A" order #323457 approx 05/27 and when the order arrived I opened the box and loved the board used it once on a Florida spring... my wife picked one she wanted and we ordered Board B order # 326672 approx 06/8. To BE CLEAR I PURCHASED BASED ON LOOK! SEE PICTURES
  
  On 7/27/2022 we are informed that irocker and Blackfin are issuing a recall for poor quality boards. Our understanding is that the boards just burst for no reason. I contacted them for a refund since I have two brand new boards... one of them has not even been unwrapped yet... and they refuse. We are forced to select 3 board styles we "like" (we liked ZERO) and "they" would decide what board we even get.... NOT WHAT WE PAID FOR... that are not even close to the look of our original board and I personally wouldn't have even considered purchasing any of them, certainly not at the premium Blackfin price. We are told that we MUST cut the boards main fin with serial number off and send the picture to even get any board... so we UNWRAP this new board (and the one that is 2 months old now) and cut a hole in it and send the pictures to irocker out of risk of being with out any board (or boards) at all.
  
  In Florida the season for us to be on the water is not the short 3 months of June, July and August but the 9 other months and we went paddle boarding nearly every other weekend. It is now 02/2023 and we are just getting these terrible looking boards... we had to wait for 8 MONTH!!!! So we had no boards... irocker had our money we missed 8 moths of use to get boards that are nearly ugly and not AT ALL what we wanted and not even what we selected. The pictures do not even match the choices we had been offered.
  
  One the MOST UNPROFESSIONAL retail experience I have ever had with any company... EVER!

  Business Response

  Date: 02/27/2023

   

  ***** ********* ******* ***********************
  ***** ******* ******** *** **** ***** **
  *** **** ******* ***********************
  ******** *** *** ********* ***** ******

   

  Good Afternoon,

  This is to confirm that the customer has been contacted by iROCKER Executive Team Member and had a chance to share their feedback.

  The feedback was received, Recall Policy was explained.

  iROCKER Team is available if any further conversation is needed.

  Thank you,

  iROCKER Team