Business Profile

Specialists

Mori Bean & Brooks PA

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Complaints

This profile includes complaints for Mori Bean & Brooks PA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting a formal complaint regarding a medical debt collection account from Mori Bean and Brooks that I believe is invalid. I request an investigation into the matter. Below are the relevant details:
1. Company Name: Mori Bean and Brooks
2. Account/Reference Number: ******* 3. Debt Amount: $1,182
4. Reason for Dispute:
•Medicaid Coverage (***** D): I am currently enrolled in Medicaid (***** D) in the state of Florida, which should have covered all my medical expenses. My ***** ID number is *********.
•Residency: I no longer live in Florida, and I have no knowledge of any medical services or charges related to this debt.
•No Prior Knowledge of Debt: I was unaware of this debt until I received the communication from Mori Bean and Brooks. I have not received prior billing statements or explanations regarding the debt.

5.Request for Action:
•I respectfully request that Mori Bean and Brooks provide proper verification of this debt, including documentation that proves the medical charges are legitimate and that they were not covered by my Medicaid benefits.
•I also request confirmation that this debt has been correctly attributed to me.
6. Supporting Documentation: I am providing my ***** ID number and any relevant information that may assist in resolving this dispute. I will also include any correspondence I received from Mori Bean and Brooks regarding this debt.

I kindly request that Mori Bean and Brooks cease collection activities until they can provide proof of the debt, in accordance with the Fair Debt Collection Practices Act (FDCPA).
7. Conclusion:
If Mori Bean and Brooks cannot provide the requested verification or evidence supporting the debt, I ask that this matter be closed, and any record of this debt be removed from my credit file.
Business Response
Date: 06/11/2025
Hi Mr. ********

MBB Radiology is the reading Radiologist for multiple locations in the state of Florida. I show that you were at one of our facilities that we read for. I show that on multiple attempts we have email and text you statement balance to the phone number and email address that you have placed on the website.

if you need further details please contact our patient experience at ************
Customer Answer
Date: 06/11/2025

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
Unfortunately, their response fails to address the specific concerns outlined in my original complaint and does not resolve the matter.

To clarify and reiterate:
Lack of Verification: I requested proper verification of the alleged debt, including documentation that confirms the medical services were rendered to me and not covered by my ***** Medicaid (Connecticut) benefits. MBB has not provided any such documentation, itemized billing, or an explanation of benefits.

No Proof of Services Rendered: I also requested verification that this debt has been correctly attributed to me. Their response simply states that they are a reading radiologist for multiple facilities, but does not include proof that I personally received any services or incurred this charge.

Failure to Address Medicaid Coverage: I am currently covered under ***** Medicaid in the state of Connecticut, and I do not reside in Florida. Their response ignores this critical point and offers no clarification on whether Medicaid was ever billed or denied.

No Prior Notice: MBB claims to have emailed and texted me statements. If this is the case, I request proof of those communications, including timestamps and the email address/phone number used. To my knowledge, I never received any prior billing or notification.

Request to Cease Collection Until Verification: Per the Fair Debt Collection Practices Act (FDCPA), I have the right to request validation of this debt, and collection efforts must cease until such verification is provided. This has not been honored.

I am again requesting the following:

A full itemized statement of the charges
Documentation showing if and how the charges were submitted to ***** Medicaid (CT), and the outcome
Proof that the services were provided to me specifically
Records of all alleged email and text communications

Until MBB can provide the above, I request that all collection activity be immediately halted and that no further attempts be made to report this debt to any credit bureaus. If proper documentation cannot be produced, I ask that this complaint be resolved in my favor and debt removed.

Regards,

****** ********

Business Response
Date: 06/16/2025
Hi Mr. ********

Because this is a public website we do not provide any PHI. Please call our patient experience number and they can provide any additional information you need.

Thank you
*****
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a ****.

I have never heard of this company before neither have I gave them my information.

They are attempting to charge me 246.00 when I called my Hospital and My hospital says I owe nothing and everything was paid in full.

I currently have a lawyer looking into this. I have also alerted Equifax, transunion, and experian of this scam company. I am in the process of disputing all charges because they are false. I am also going to sue with my lawyer.

I am not paying 246. Fix this bill right now.
Business Response
Date: 05/14/2025
Ms. *****

I am sorry that you feel that this company is a ****. This is a valid charge that you had at a facility we read for. I will email you directly at the email that you have provided on this complaint.

thank you,
Customer Answer
Date: 05/14/2025

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: 23323571

I am rejecting this response because:
This company is a **** as i stated. The hospital that I went to said my bill is paid in full. You are charging me money for something that has been paid for.

Regards,

******** *****

Business Response
Date: 05/14/2025
Ms. *****

we have two complaints. I have already address with you personally.

thank you,
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time I have been sent to collections for never-received bills. They had my phone number on file and didn't even try to call me. I gave updated info when I got my testing done so I am very annoyed this is happening yet again.
Business Response
Date: 03/05/2025
Hi Ms. ****

Our patient experience does not make outbound calls on patient balance, with that being said we have now implemented "anywhere" that will text balance to patients, but was not in effect on your date of service. I reviewed your account in the facility's EMR and per your ID that you provided it still had your old address, but the demographic/face sheet has your new one and I can not tell in any of the notes when this was updated. I do show that you called our patient experience and updated your address information. As a courtesy I will remove this from collections.

thank you,
Initial Complaint
Date:02/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company ***** Bean and Brooks Radiology are falsely charging me for a radiology service at ******************** that has not ever happened! How can I be billed for a radiology service that never occurred, especially not at the hospital that they are saying it occurred with. The random text message and email from an unrelated company that had nothing to do with the care I did receive is illegal. I feel as though my name, phone, email and address was stolen by this company to falsely charge me for a service they did not perform and I dont believe this is a real business. This is very sketchy and Im thinking of contacting the police next. I am not paying a bill to a company that I have never had any radiology services provided by. I am considering talking with legal on the naval base since I can prove Ive never had radiology services at ********************************** let alone had anything to do with this MBB Radiology. It seems a lot of others have had phishing schemes with this business as well.
Business Response
Date: 02/24/2025
HI Ms. ********************** will reach out to you directly with the email that you have provided on this website. Because of PHI we can not provide any additional information. I do not see that you have tried calling our patient experience either to discuss your bill.

thank you ,
Customer Answer
Date: 02/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22977344
I am rejecting this response because:
The person who contacted me directly is not even listed from the **** business or contact information. They also stated they contacted the hospital to verify my demographics and confirmed I had the radiology scans done DURING surgery. But I did not have surgery on the date they stated that I had and I called the hospital who did two things they said no calls were made to validate my demographics because of it had then the company would have had my insurance information and their radiology department confirmed they cannot perform scans during a surgical procedure. They also stated they have their own radiologist and would not have referred it out.
Regards,
****** ********
Business Response
Date: 02/28/2025
Hi Ms. *********************************** was informed by the site/facility that they have contacted you and explained your imaging. Radiology Partners is the parent practice for MBB Radiology ****** Bean and Brooks). All services have been filed to your insurance company.
Any further questions please contact our patient experience at ************** our office hours are 9:00 AM 6:00 PM EST.

Thank you
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received text that said I owed 962. Cannot view bill, feel this is scam
Business Response
Date: 02/24/2025
HI

Please contact our patient experience at ************** our office hours are 9:00 AM 6:00 PM EST, for more information. As this is a public website and because of PHI I can not provide more information. Our group is the reading radiologist for many locations and facilities through out the state of ********

thank you,
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has refused to submit the claim for 9/11/23 to see if there would be additional payments. They are very stubborn about "we were paid". With such an attitude I dont see how they stay in business.
Business Response
Date: 02/24/2025
Hi *** *****

Providing your contact information to our patient experience leadership in regard to your customer service experience. Normally we do not file to a secondary if the primary pays in full as **** did. I will file these to UHC, but they will deny as past timely now as we only have 90 days to file after we receive the primary EOB.

thank you, .
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account balance was updated in December 2024, which resulted in MBB removing me from my payment plan without my knowledge or consent. I called and spoke with a customer service representative regarding this issue, and on January 8, 2025, was offered a 20% discount off of the total that I owed and was supposed to be re-enrolled into a six month payment plan. I made a payment in the amount of $136.57 over the phone with *** ******* (reference number ****************), which was to be applied toward stating a new payment plan, with payment of $91.05 due by the 16th of each month starting in February 2025 - July 2025. The outstanding balance due is $546.29. I logged in online to check my account and the only options that appear are to set up a new payment plan which requires another 20% deposit, or to pay the balance in full.

This is now the third issue I have had regarding my account with Mori, Bean, and Brooks. I have tried to be understanding and patient, however, I am beginning to feel as if these problems are deliberate in an attempt to force my account into negative status. I no longer trust their words, for it seems as if their only concern is to collect my money and not follow through on their promises.
Business Response
Date: 02/12/2025
HI Ms.

Sorry that you have experience this as we strive to have excellent customer service.

I have assigned your account to a patient experience leader to review and call you back.

Thank you,
Customer Answer
Date: 02/12/2025

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
I need confirmation in writing that a representative will be calling me to set up the payment plan that I paid the deposit for on January 8, 2025. I will not give another 20% down to set up a payment plan when it is your organization that breached the agreement. Once you confirm that a representative will contact me to honor and set up what should have been done in January 2025 we can proceed.

Regards,

******* ****

Business Response
Date: 02/18/2025
Hi Ms.

It looks like patient experience leadership reach out to you on 02/13/2025.

thank you
Initial Complaint
Date:01/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue with billing with Mori, Bean & Brooke. They owe me $500.00 and are non responsive to my requests. They have hung up on me twice,
Business Response
Date: 01/31/2025
Hi Ms. ******

I will send you an email directly with my contact information. Sorry for any inconvenience with your account.

thank you,
Customer Answer
Date: 02/22/2025
The last correspondence for this complaint (********) was on 2/11/25. I have not yet heard anything. What should I do next? This has now been an issue for over 3 months.
Any help would be appreciated.
********* ******
*******************
Business Response
Date: 02/24/2025
Date Sent: 2/24/2025 10:58:38 AM
Hi Ms. ******

A refund check was printed on 2/17/2025.

thank you
Initial Complaint
Date:01/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2022 I had an ultrasound at a local hospital that had always read the ultrasound in house. The ultrasound in 2022 I was not aware had been sent to **** Beans, and Brooks to be read. I never received any communication or even heard of this company. Fast forward to last month I found an email from a collections agency dated last month. Upon investigation it was in the small amount I owed however as I said I never received any communication from this company it was just sent to a collections agency a couple years later. Judging by everything I've read about this company this seems to be their normal practice.
Business Response
Date: 01/23/2025
Hi Ms. *************************** you for your concern about receiving a collection email in regard to service you had back in 2022. We have been reading for the location since 2020. I show that 3 statement went out to the address you have provided. Please contact our patient experience department for more information, phone number is ************** our office hours are 9:00 AM 6:00 PM EST.
Business Response
Date: 01/24/2025
Date Sent: 1/23/2025 2:52:40 PM
Hi Ms. ********************* style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem; font-size: 11px; font-family: "Proxima Nova", sans-serif;">Thank you for your concern about receiving a collection email in regard to service you had back in 2022. We have been reading for the location since 2020. I show that 3 statement went out to the address you have provided. Please contact our patient experience department for more information, phone number is ************** our office hours are 9:00 AM 6:00 PM EST.
Initial Complaint
Date:01/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/26/24 I received a text message from ***** Beans, & Brooks (MBB) regarding a bill of $282 for services rendered on 6/27/24. In response, I enlisted the help of a care coordination company to address the billing issue. A care adviser (CA) was assigned to my case on 8/20/2024. They promptly reached out to *** to provide my insurance information. *** confirmed they would bill my insurance and requested a 45-day period for the payment to be processed and posted.The CA diligently followed up with MBB on 10/7, 10/16, 10/29, and and 12/4/24. Each time, *** claimed no payment had been received from the insurance.On 12/16/24 my CA contacted my insurance provider, who confirmed that the bill was fully paid on 11/15/24. Despite this confirmation, when the CA followed up with MBB on 12/26/24, *** still insisted that no payment had been received and now claimed they lacked authorization to discuss my account with the CA. This was despite having received the necessary ***** authorization form on 8/20/24, and multiple prior interactions with the CA.The issue persisted into the new year. On 1/8/25, MBB again stated that they did not have authorization to speak with the CA and reiterated that payment had not been received. It appears that MBB is deliberately withholding information from the CA, who has sent the ***** authorization multiple times, seemingly in an attempt to collect payment from both my insurance and me.This behavior is wholly unacceptable and borders on fraudulent. I am seeking immediate resolution to this issue and demand that *** correctly apply the insurance payment to my account and cease their attempts to collect duplicate payments.Desired Resolution:1. Immediate confirmation of the insurance payment and proper application to my account.2. Assurance that no further attempts will be made to collect payment from me for the same service.3. A formal acknowledgment of their mishandling of my case and corrective measures to prevent similar occurrences.
Business Response
Date: 01/16/2025
HI Ms. ******************************** have reviewed your account and I am working with the insurance to provided payment information and will email you directly with my findings.

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Mori Bean & Brooks PA is NOT a BBB Accredited Business.